1. vEEP pEEP's Avatar
    Just got an Alacatel Idol 4s.

    Charged and turned it on. Did the set up. Setup a PIN, did the fingerprint scan...but alas...for the Windows Hello Facial Recognition:

    Windows Hello is Preventing Some Option From Being Shown

    On my Hp Elite x2 - no problems (it's just slow)

    Do I really have to do a hard reset (factory reset)?

    What is preventing it?!!!!

    GAAAAAAAGH!!!!!

    Thanks,

    Mr. V
    11-15-2017 11:19 PM
  2. AndyCalling's Avatar
    Originally posted by vEEP pEEP
    Just got an Alacatel Idol 4s.

    Charged and turned it on. Did the set up. Setup a PIN, did the fingerprint scan...but alas...for the Windows Hello Facial Recognition:

    Windows Hello is Preventing Some Option From Being Shown

    On my Hp Elite x2 - no problems (it's just slow)

    Do I really have to do a hard reset (factory reset)?

    What is preventing it?!!!!

    GAAAAAAAGH!!!!!

    Thanks,

    Mr. V
    If you haven't already, check for updates. Keep doing so until no more updates show. Then do a factory reset. I do this for every bit of hardware I get. If it still doesn't work, return the device for a replacement.
    11-18-2017 08:06 PM
  3. vEEP pEEP's Avatar
    If you haven't already, check for updates. Keep doing so until no more updates show. Then do a factory reset. I do this for every bit of hardware I get. If it still doesn't work, return the device for a replacement.
    This phone only supports the fingerprint, not facial recognition...that's why...oh boy, do I feel dumb...
    11-28-2017 12:09 AM

Similar Threads

  1. Is W10M self destructing. Strange problems out of the blue.
    By RobbieRobski in forum Windows 10 Mobile
    Replies: 22
    Last Post: 12-02-2017, 09:52 PM
  2. Windows 10 build 17035 SDK preview now available for developers
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 11-15-2017, 09:00 PM
  3. Xbox and PC sci-fi city builder Surviving Mars gets new developer diary
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 11-15-2017, 08:10 PM
  4. This bestselling Roomba is currently the lowest price it's ever been
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 11-15-2017, 07:00 PM
  5. How to use SteamVR with Windows Mixed Reality
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 11-15-2017, 03:40 PM
LINK TO POST COPIED TO CLIPBOARD