[Bkr11]

To be fair this computer has had issues recently, which is why I'm trying the Win 10 preview on it, but it always worked w/ the Band in the past. Any ideas on a manual driver install re: the band or something else? Thx.

[Giffdev]

Thanks for bringing this to our attention. I don't have a quick solution for you, but this is being tracked internally now and we'll take a look. One potential workaround may be to clean your band contacts as we've seen this issue on Windows 8 as well.

edit: here are more details

Can you please try the following:
1. Clean the band connector with a swab and alcohol. Pencil eraser will also work. Concentrate the cleaning on 2^nd from the outside gold connectors from both sides.
2. Quit the app, then reconnect the band to a known working USB 2.0 port directly(if using a hub earlier)
3. Does the band enumerate in the device manager?

[flash1967]

Hi, I'm having the same problem. Cable charges the Band when connected to the electrical plug.
Get the USB device not recognized, uninstalled the app, reinstalled it, rebooted but no success.

[Bkr11]

So my Dell had a bum mobo...fixing it now. I'll see whether the problem persists after getting it fixed.

[lrn2board]

I am having the same issue as well! Will charge the band but that's it :/