[slyronit]

Hi,

Has anyone factory reset (not flash) their Windows 10 phones after upgrading from 8.1? Does it improve performance if you start from scratch?

[aximtreo]

I'm sure it gives a clean start by doing a total reset. If you do this, I'm not sure I would restore my apps and data. Since you went with a clean reset you might just manually reload your apps. Just a suggestion should you decide to do a factory reset.

[nallWhite]

I had some lag on a 635 after the upgrade. I hard reset it and the lag is gone.

[slyronit]

I had some lag on a 635 after the upgrade. I hard reset it and the lag is gone.

So there's no lag scrolling anywhere, even on the start screen?

[darkoman4]

I restored after upgrading to W10 because I had to. I wasn't able to boot into W10 (boot loop). So I have no point of reference to compare them two. But I can tell that I restored my backup after reset, and all the apps downloaded fine except CloudMuzik. Had to sign in in almost all apps. The OS is smooth and responsive. I think it doesn't matter if you start from clean or you restore from backup. One thing though, the ability to manage your phone on windowsphone.com is gone. My 635 is nowhere to be found.

[rhapdog]

One thing though, the ability to manage your phone on windowsphone.com is gone. My 635 is nowhere to be found.

Ouch! You made me look. My Lumia 635 is showing up just fine on windowsphone.com. I'm able to locate, ring my phone, etc.

[AaronMark017]

where is the factory reset option? sorry if it is too easy

[poken1151]

where is the factory reset option? sorry if it is too easy

It's in Settings > System > About. Ok the bottom of that page you'll see the reset option.

[crismo]

Factory Reset on Windows Phone 10 TP2 is a very bad idea.
I've made a factory reset and all apps dissapear. There are standard apps installed, i can not enter Settings because the settings menu is not shown. Everything gone wrong.

Maybe somebody can help me.

Thanks
crismo

[ajayden]

Factory Reset on Windows Phone 10 TP2 is a very bad idea.
I've made a factory reset and all apps dissapear. There are standard apps installed, i can not enter Settings because the settings menu is not shown. Everything gone wrong.

Maybe somebody can help me.

Thanks
crismo

Pls post screenshot here. Here is the Guide for windows 10 installation :

Windows Phone 10 installation guide

[Rakesh Rocky2]

Factory Reset on Windows Phone 10 TP2 is a very bad idea.
I've made a factory reset and all apps dissapear. There are standard apps installed, i can not enter Settings because the settings menu is not shown. Everything gone wrong.

Maybe somebody can help me.

Thanks
crismo

Use volume keys for resetting the phone

[crismo]

Sorry, it is not possible because I have no possibility to download the screenshot from the phone.
There is no data connection, also I can not open WiFi connection or Bluetooth.

I will try to reset the phone with the Windows Phone Recovery Tool to WP 8.1 and then I will follow the instructions.

crismo

[crismo]

Now everything works fine. Thank you guys.

crismo

[mjyumping]

Now everything works fine. Thank you guys.

crismo

What did you do to make it all fine again? Have you recovered all your file data, apps, and messages?

[crismo]

I do not have data to recover, because it is not my main phone.
Well, I use the Windows Phone Recovery Tool, roll back to WP 8.1 U2 then updated again to WP 10 TP2 and following installation guide from post 10.

crismo

[mjyumping]

Ok I think I will Hard reset, but I want to recover my phone messages after reset.

[iliramove]

After hard resetting, Store apps cant update automatically. You'll need to go into Store and update manually. E.g, Here apps, some Extras apps.

This happened to my Lumia 1020 after hard resetting Windows 10 TP2.

[mjyumping]

After hard resetting, Store apps cant update automatically. You'll need to go into Store and update manually. E.g, Here apps, some Extras apps.

This happened to my Lumia 1020 after hard resetting Windows 10 TP2.

How about the sms messages on your before, did you recover them after reset?

[ajayden]

How about the sms messages on your before, did you recover them after reset?

Could you explain further? Are you on WP8.1 or WP10? Is you message backup already on?

[mjyumping]

Could you explain further? Are you on WP8.1 or WP10? Is you message backup already on?

I am on WP10. And now I would like to do a hard reset. But I dont know how to restore the backup after the reset, yes I checked the backups and theyre on.

[ajayden]

I am on WP10. And now I would like to do a hard reset. But I dont know how to restore the backup after the reset, yes I checked the backups and theyre on.

Ok as for messages, after your hard reset, you just need to switch on message back up again and all the messages will be updated to your phone.

[MarkMcGuireD]

Were you able to add accounts (MSA, GMAIL, facebook, twitter, etc.) after you hard reset your phone? I have the 1020 and have done so twice but with no access to these accounts... (aside from random twitter access)

[ajayden]

Were you able to add accounts (MSA, GMAIL, facebook, twitter, etc.) after you hard reset your phone? I have the 1020 and have done so twice but with no access to these accounts... (aside from random twitter access)

Following are the methods used for adding accounts ..

Mail : Add through settings of outlook app. I have added outlook and gmail accounts.
Facebook : You can download facebook app and add the account through the app

Twitter : You can download twitter app and add the account through the app.

Hope this helps

[MarkMcGuireD]

Yeah, I've tried adding my accounts through the designated apps but it didn't resolve anything.

I performed a soft reset and then a full-reset (system settings > about > reset) and then started off from nothing and it slowly added all my contacts from Twitter, Facebook (beta), and LinkedIn. I can also access my MSA account. I think something was just not working last time around because I didn't clean install everything?

[Prateek Singh5]

I recently updated to the second update for WP 10. Just to see if the phone gets any faster, I did a reset.
Now I'm having a similar problem: Basic apps such as call, people and settings are missing!
Perhaps using the recovery tool to go back to WP8.1 is only option.