[DenMag]

Updated my Lumia 635 over lunch with what was "Important" or "Critical" update (don't remember the actual title).

After the download and update, phone went blank, like powered off, no response to anything.
Took back cover off, removed/replaced battery, started up phone.

I see new lock screen photo and can swipe up but, only see notification bar icons (cell signal, LTE/Wireless, notification, and battery) and bottom buttons but, and this is the big BUT, no Start Screen icons. Basically the phone seems to be working but none functional.

Anyone else see same?

[ven07]

You're the first I've seen with this complaint.. You can try to hard reset or use the lumia recovery tool

Edit: keep in mind that one of the known issues with the current w10 tech prev is that some photos aren't being backed up properly to onedrive, so i would suggest doing a manual backup before going through with my given options

[Johnny Loo]

I have the same problem with my Lumia 920. No start screen. The phone call still come through.

[Alroy Swain]

same for my lumia 1020 :/

[Ma Rio]

Nothing a hard reset won't fix.

[Alroy Swain]

Just finished the hard reset, same issue!

[Derek Rolling Thunder]

Same issue with 1020. Calls come in but not start screen .. just black

[Alroy Swain]

Ok, after a couple of hard resets, I have it now!

[FranBlagru]

Ok, after a couple of hard resets, I have now!

how did you perform the hard reset? with nokia recovery tool?
thanks in advance.

[Alroy Swain]

http://www.windowsphone.com/en-US/ho...reset-my-phone

[Alroy Swain]

Nope, just the button sequence, see above

[FranBlagru]

ok thanks, I will try that if it doesn't work again.

[Abdullah Khazali]

same problem on my 635..many hard resets but same issue..rolling back to 8.1

[Jeff Erson]

My 920 is on black screen after installing Windows 10. I can't remove the battery so.... (sigh)

Soft reset does nothing to fix the issue. So..... (sigh) again...

[colinkiama]

My 920 is on black screen after installing Windows 10. I can't remove the battery so.... (sigh)

Holding power and volume down is the same as a battery pull

[Jeff Erson]

Holding power and volume down is the same as a battery pull

I already edited my post before your response but still, its on black screen.

[Jeff Erson]

1st hard reset, no luck. Still black screen after boot up. Hard resetting again....

[Abdullah Khazali]

I hard reset the phone more than 10 times..nothing resolved..same issue

[arafattehsin]

Same story with my Lumia 820. No luck after couple of resets. I think Microsoft should have catered such issue instead of leaving Insiders like this.

[Abdullah Khazali]

I think the problem is with the phone language!!!!

[arafattehsin]

I don't think. Are you able to resolve it yet? Mine was English (United States)
​

[Abdullah Khazali]

Putting it on English resolved the issue..putting it back to Arabic return the issue!

[Jeff Erson]

Update: After 3 hard reset, I am now able to continue with the installation. Currently stuck at 21% on restoring my data. Its been about 2 hrs but still 21%. I'm patient so I could wait. -__-

[FranBlagru]

Update: After 3 hard reset, I am now able to continue with the installation. Currently stuck at 21% on restoring my data. Its been about 2 hrs but still 21%. I'm patient so I could wait. -__-

Thanks for the update.
I'll hard reset untill I get bored lol

[Jeff Erson]

Update: After 3 hard reset, I am now able to continue with the installation. Currently stuck at 21% on restoring my data. Its been about 2 hrs but still 21%. I'm patient so I could wait. -__-

After another hard reset, I think its getting progress. Done with the restore and setups. Currently downloading all my apps from restore. So excited! :D

TIP: Keep on resetting (hard) your phone until it gets OK. :)