1. fyfesmithj's Avatar
    Hi, I need some help. After installing windows 10 on my 925 it wont recognize my sim card. Lost all my contacts and I can't sign into my Microsoft account. Cant send and receive emails. I have tried a soft and hard reset with no luck, so I decided to user the recovery tool and got the whole way through the 1.7gfb download to be hit with a screen saying phone not recognized
    So now have a useless phone and I'm hoping there is someone out there that can help. Also, is there anyway of reinstalling windows 10?.
    Any help would be much appreciated
    04-15-2015 04:16 AM
  2. grantpwarren's Avatar
    Lumia Software Recovery Tool will clear it right up. Windows Software Recovery Tool is crap.

    Google search it.
    fyfesmithj likes this.
    04-15-2015 04:20 AM

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