05-01-2015 09:15 AM
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  1. Mohamed Sayed1's Avatar
    Mohamed Sayed1
    It suddenly shut down the screen, hardware buttons don't respond not even the double tap to wake. Connected it to the charger but the screen doesn't wake up, finally connected it to my laptop and it showed up which means it didn't shut down. I'll try to restore it back to 8.1, but solutions are welcome.
    04-21-2015 09:32 PM
  2. Juan08C's Avatar
    Juan08C
    Hey my 920 also has a similar issue. I was charging my phone and suddenly it froze. So I reset it but then it would not turn on again. I tried all button combinations and nothing has been able to turn it on again.
    04-21-2015 10:33 PM
  3. svaethier's Avatar
    svaethier
    Originally Posted by Mohamed Sayed1
    It suddenly shut down the screen, hardware buttons don't respond not even the double tap to wake. Connected it to the charger but the screen doesn't wake up, finally connected it to my laptop and it showed up which means it didn't shut down. I'll try to restore it back to 8.1, but solutions are welcome.
    Try holding volume down + power button to soft reset your phone
    04-21-2015 10:45 PM
  4. Mohamed Sayed1's Avatar
    Mohamed Sayed1
    It doesn't respond to the hardware buttons
    04-22-2015 07:56 AM
  5. svaethier's Avatar
    svaethier
    Originally Posted by Mohamed Sayed1
    It doesn't respond to the hardware buttons
    Mine did the exact same thing once but soft resetting the device fixed It, just because the power or volume buttons don't function like their supposed to doesn't mean you can't soft reset
    Mohamed Sayed1 likes this.
    04-22-2015 08:03 AM
  7. Mohamed Sayed1's Avatar
    Mohamed Sayed1
    I did try soft resetting but probably was impatient, took a minute to respond. Thank you (Y)
    04-22-2015 08:07 AM
  8. svaethier's Avatar
    svaethier
    Originally Posted by Mohamed Sayed1
    I did try soft resetting but probably was impatient, took a minute to respond. Thank you (Y)
    Yea It takes a minute to feel your phone buzz signaling that you have soft reset. Did It fix your problem though?
    04-22-2015 09:05 AM
  9. Juan08C's Avatar
    Juan08C
    Originally Posted by svaethier
    Yea It takes a minute to feel your phone buzz signaling that you have soft reset. Did It fix your problem though?
    I have tried all the button combos and nothing has been able to revive it.
    04-22-2015 11:53 AM
  10. nairdaotnatus's Avatar
    nairdaotnatus
    Plug your phone to computer and flash 8.1. Don't try any beta again. I broke my lumia 720 when trying 8.1 preview developer build


    Sent from my iPhone using Tapatalk
    04-22-2015 04:46 PM
  11. Mohamed Sayed1's Avatar
    Mohamed Sayed1
    Yes, it did.
    05-01-2015 09:15 AM
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