Why can't I run Windows phone recovery tool?

[Russ Michaels]

Cannot run windows phone recovery tool

I tried Windows phone 10, but it is too broken, so need to roll back to 8.1, but I cannot get the recovery tool to run.
Whenever I run it, I get this in the event log. Anyone got any ideas how I can get this working so I can restore my phone ?

Faulting application name: WindowsPhoneRecoveryTool.exe, version: 2.1.1.0, time stamp: 0x556320b8
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54504ade
Exception code: 0xe0434352
Fault offset: 0x00014598
Faulting process id: 0x2f00
Faulting application start time: 0x01d0a79881485b5e
Faulting application path: C:\Program Files (x86)\Microsoft Care Suite\Windows Phone Recovery Tool\WindowsPhoneRecoveryTool.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report Id: bf2e1f59-138b-11e5-bea3-bc5ff47411cd
Faulting package full name:
Faulting package-relative application ID:

Application: WindowsPhoneRecoveryTool.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Windows.Markup.XamlParseException
Stack:
at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
at System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
at System.Windows.Application.LoadComponent(System.Object, System.Uri)
at Microsoft.WindowsPhoneRecoveryTool.App.InitializeComponent()
at Microsoft.WindowsPhoneRecoveryTool.App.Main()

 

[svaethier]

Re: Cannot run windows phone recovery tool

Lumia recovery tool also works

 

[xibartx]

uninstall, delete program directory after restart and reinstall....or try lumia software recovery tool

 

[hotphil]

Use another PC