Outlook Mail app seems very unreliable

[BryceMD]

10166 is my first mobile build I'm trying, Lumia 1020. I really like the direction Win10 is going and for the most part it's pretty stable and usable. With one glaring exception; Outlook Mail. I have 3 accounts added, my microsoft account, my work's exchange, and gmail(added as 'other account', no calendar/contacts)

Initially I had set it up as syncing 'as items arrive' for all the accounts. It did work ok sometimes, but I noticed it would go several hours without actually syncing. Once I opened the app and it said 'updated 18 hours ago', despite there actually being mail to sync. Perhaps the new app is different from 8.1 mobile, but if it's set as 'as items arrive' should it ever say anything other than 'up to date'?

I then set all the accounts to 'update every 15 mins' and this did help with reliability, however, occasionally it does sync and get new mail but doesn't give me a notification saying I have new mail. No banner, no lockscreen, no live tile... but if I opened the app there is new mail that previously synced.

I have seen a lot of threads regard the Outlook Mail app(both mobile and desktop), but not necessarily my exact issue...I know it's an unreleased OS and all, but I would think something as integral as syncing email would be a bit more reliable at this stage.

Edit: This is with a clean install(reset) and not recovering from a backup

 

[Harrie-S]

Just to check.

In settings, system, notifications you enabled sound/banner etc?

And in outlook tap the hamburger (left top corner)
then the settings (right bottom corner)
And under settings go to options
And in options go to notifications (bottom of the page)
And enable "show in action center"

About the sync problem I have no idea.

 

[BryceMD]

Banner yes, sound no. I get too many emails for sound to be enabled.. I work in IT, so I get a lot of helpdesk/SLA emails that are mostly useless.

And yes, notifications do show up most of the time(lockscreen, action center, live tile). Just occasionally they do not despite it syncing properly. I've only noticed it maybe 3-4 times so far. But, after the sync issues I had and only being on the build 3-4 days I find it a bit concerning.

 

[Holger_DK]

Hej from DK,

had the same issue and posted some notes in the windows insider forum under '10166 GMail in Outlook doesn't sync'.

Meanwhile I'm back to 8.1 due to this, as Outlook sync and notifying seems unreliable even if you don't touch the settings.

For me this was the only reason to go back, no other issues noted while testing.


So long


Holger