01-20-2016 08:39 AM
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  1. newnews's Avatar
    newnews
    Hello,

    I upgraded ATT Lumia 920 to Windows 10 mobile 10166, today I experience the touch screen stop working. I want to reboot my phone, I tried to press VOL- and Power button at same time, it does not reboot.

    Also I do not know how to take screenshot on W10M.

    Can someone help? Thanks
    07-15-2015 04:55 PM
  2. dumgeek's Avatar
    dumgeek
    Be patient and Old them until the reboot
    07-15-2015 05:01 PM
  3. ROBBIE HALL's Avatar
    ROBBIE HALL
    Volume down and power and keep holding...it takes a bit of time.
    Screenshot - volume up and power button
    07-15-2015 05:09 PM
  4. newnews's Avatar
    newnews
    Thank you guys. Ya, I should hold the button longer.
    07-15-2015 05:58 PM
  5. Nuri58's Avatar
    Nuri58
    Hmm... I do not get this result. Only slide down to close, so no screenshot no reboot. What's the trick? Is it language dependent?
    01-20-2016 07:38 AM
  7. safariking's Avatar
    safariking
    Originally Posted by Nuri58
    Hmm... I do not get this result. Only slide down to close, so no screenshot no reboot. What's the trick? Is it language dependent?
    to take a screenshot hold power and volume up to reboot hold down the power button until it shuts down
    01-20-2016 07:57 AM
  8. Maurizio Troso's Avatar
    Maurizio Troso
    Originally Posted by safariking
    to take a screenshot hold power and volume up to reboot hold down the power button until it shuts down
    None, soft reset / reboot is keeping power + vol down till screen goes black and phone vibrates
    01-20-2016 08:39 AM
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