1. gmfeld's Avatar
    Running the newest and greatest build on my ATT 830, straight from 8.1. Won't let me take screenshot. When I hit the volume up and power button, get message "couldn't take screenshot."

    Anyone else with this issue? Any fix?
    11-20-2015 08:20 AM
  2. Indistinguishable's Avatar
    Are you sure the screenshots aren't being taken regardless of the error message? Did you check your photo library?
    11-20-2015 08:44 AM
  3. Pete's Avatar
    Are you saving photos to an SD card by any chance? Do camera photos save ok?
    11-20-2015 08:46 AM
  4. Pete's Avatar
    See some of the comment in this thread on the same issue


    Suggested solutions:
    * Save photos to phone instead of SD card
    * swap phone storage to phone, take a screen cap, and then change back to SD card again
    * delete the screenshot folder on the SD card and try again
    * remove the SD card and reinsert it
    11-20-2015 08:52 AM
  5. gmfeld's Avatar
    Thanks for the comments. Here's the status:

    Since the upgrade, my 830 doesn't even recognize my SD card (the subject of another topic-I get an error message that server settings won't allow use of SD card-no idea what that means)
    Photos are set to save to phone. A normal camera shot is saving to the phone and viewable in photos
    Screenshots are not being seen anywhere
    I can't access my SD card
    11-20-2015 08:56 AM
  6. Pete's Avatar
    Then remove the SD card and see if that affects anything.
    11-20-2015 08:59 AM
  7. gmfeld's Avatar
    Then remove the SD card and see if that affects anything.
    I did, no change. Still cannot take a screenshot.
    11-20-2015 09:48 AM

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