[pankaj981]

Announcing Windows 10 Mobile Insider Preview Build 14372. Read more here...

Build 14371 build release notes here...


Issues? Bugs? Solutions? For all things Build 14372 of Windows 10 Mobile. Discuss it all here.

[NOTE]Tip: Check out this thread before posting:
Windows Insider Testing and You [Recommended Guidelines]
[/NOTE]
Is your device behaving oddly, is something just not right? This is the place for discussion of software and hardware issues!
[TIP]Here is some useful information you may find yourself needing.
Some issues with responsiveness and app delays can be resolved by either restarting your phone or performing a Soft Reset.

If things get a bit more serious, you may opt to perform a hard reset or software reset.

Lastly, if things really get serious, you may need the Software Recovery Tool to recover your phone back to working order - head over to the Microsoft FAQ Page for more information.

Make sure you check the official Windows 10 Mobile Support Page as well for some of the most common tips and trouble shooting guides.[/TIP]
[INFO]Restarting your phone involves turning it off and then turning it on again. Turn off your phone by pressing the power button until you are prompted to "Slide down to power off". Turn your phone on again by pressing the power button until it vibrates.

A soft reset is similar to pressing the reset button in PCs and has the same effect as pulling out the battery of your phone and then putting it back in. For phones with non-removable batteries, press the volume down and power button together until your phone restarts. Be aware that when using Windows 10, the voume down and power button combination will also launch Windows Feedback. Just continue to hold down the buttons for a full 10 seconds in order to trigger the soft reset. For phones with removable batteries, you can either opt for the button combination or remove the battery and then return it.

A hard reset or a software reset will reformat your phone by removing all the user information leaving only the bare OS and firmware currently installed in your phone. It does erase data so you should always keep a good backup of your phone just in case you have to resort to this option.

The software reset can be done by going to your phone Settings > System > About > tap on "Reset your phone." You will be prompted once before doing this just to be sure. Be sure, also, to have everything backed up since there would be no way to recover all of your files.

The hard reset accomplishes the same thing as the software reset, but can be accomplished when the phone is non-responsive and you are unable to enter into settings. To perform the Hard Reset, "Power off the phone > hold Volume Down > press Power > keep holding Volume Down until you see the exclamation (!) screen, then immediately release the Volume Down. Now tap Volume Up / Volume Down / Power / Volume Down. You should see the spinning gears and your phone will reflash the last OS version held in recovery.

The Software Recovery Tool is the final option, for example for "bricked" phones that would no longer turn on, be charged, etc. This can be used to either roll back to a previous OS version or force an update to a more current OS version[/INFO]
Remember, when reporting bugs be descriptive! The more information you give, the better the chance someone will be able to help you.

What OS version? Any special conditions that should be noted? What were you doing? What is the result? Any error codes or messages given? What have you tried for solutions? What variant of the phone are you using? Single SIM or Dual SIM?

Please describe as much as possible about the bug so others may try and replicate the bug and don't make suggestions for solutions that you have already tried which have failed.
[INFO]When reporting bugs/issues, please also use the Windows Feedback app to report issues directly to Microsoft. Microsoft don't actively read forums looking for people reporting issues when they have a data collection system built right into the operating system. They use WF to analyse numbers and prioritise fixes (issues with more reports, get sorted quicker).

"You can use the Windows Feedback app to tell us which features you love about your Lumia with Windows 10, or when something could be better.

1. To launch the app, swipe over to the App list, and then select Windows Feedback.
2. See if someone else has given similar feedback by entering the topic, such as Microsoft OneDrive.
3. If you find similar feedback, tap the Upvote or tap on the feedback to open it, write the problem details to Add details-field and tap Send.
4. To narrow your search to a specific topic, you can filter the results by picking the category that matches your feedback the closest. For example, for feedback about the Microsoft OneDrive, select Apps and Games > OneDrive.
5. If you don’t find any similar feedback, tap + to add new feedback. Select the correct category and subcategory from the dropdown-list.
6. Enter your feedback (the more details the better!), add a screenshot if you can, and tap Send.
7. Your feedback will automatically upload when you are charging your phone and connected to Wi-Fi, but you can also upload the feedback manually by tapping … > Upload feedback data."

Microsoft Mobile Device Support - Get Started[/INFO]

[Y C Neo]

Hi, anybody know how the "Continue App Experiences" works? The other device need to be on the same build?

[romant56]

Just updated my Cricket 650 to this build, then hard reset and started from scratch. Works great! I had problems with the store not updating apps last build, but now everything works fine. Recommended.

[Deepak]

Flashlight quick action not showing in Action centre.

How should it look vs How it looks:-


And this:-

[Maurizio Troso]

Flashlight quick action not showing in Action centre.

How should it look vs How it looks:-


And this:-

A simple soft reset

[Maurizio Troso]

Someone else misses full screen video playback controls since previous build?

[Deepak]

A simple soft reset

Worked. Thanks.

[Kerry2112]

A minor thing, but the Store live tile is back to the behaviour of past builds (working for a while then stopping), rather than the behaviour of the previous build (not working at all).

Battery life seems better when in use. I'll know better later today if the outstanding standby battery life of the previous build continues.

[petgeczi]

Hi all,

After upgrading and hard reset Hey Cortana is not working. It is visible in Setting/Extras, but it says: "You'll need to turn on Cortana first."
Cortana is turned ON, but it is not working.

Any suggestions?
Thx.
Peter.

[asarekena]

Hi all,

After upgrading and hard reset Hey Cortana is not working. It is visible in Setting/Extras, but it says: "You'll need to turn on Cortana first."
Cortana is turned ON, but it is not working.

Any suggestions?
Thx.
Peter.

Yeah is a known issue with redstone builds

Posted via the Windows Central App for Android

[Maurizio Troso]

Yeah is a known issue with redstone builds

Posted via the Windows Central App for Android

??? Not for everyone

[whereismydamnphone]

Battery life is abysmal in my lumia 535, lost 30% overnight just with wifi on. Performing a hard reset to see if it improves...

Also, remember when the new head of the insider program promised new exciting things in the next builds, i guess this was 2 weeks ago. Now i wonder what was that all about, maybe it was just the new wallet app, which is restricted to the US and only 3 devices, great.

[Kerry2112]

Problem of phone (950XL DS) not recognizing charger reappeared on this build (seemed to be fixed on last build). As with past Fast Ring builds, if I power off the phone when I have this problem, it restarts by itself and then will charge normally after (at least for a while). I left feedback back when this first reared its head a few builds ago and I noticed today that feedback has not been upvoted at all. I guess this is not a common issue (although I know of at least one other forum user who has seen it).

[Ryujingt3]

Problem of phone (950XL DS) not recognizing charger reappeared on this build (seemed to be fixed on last build). As with past Fast Ring builds, if I power off the phone when I have this problem, it restarts by itself and then will charge normally after (at least for a while). I left feedback back when this first reared its head a few builds ago and I noticed today that feedback has not been upvoted at all. I guess this is not a common issue (although I know of at least one other forum user who has seen it).

Funny you should mention the charger issue. That happened to me too. I had to restart the device (950XL - single SIM) and unplug and replug the wall charger and it worked again. Thanks for reporting it. I hope they fix it at some point. I found it reported in the Feedback Hub and upvoted it.

[mtf1380]

Problem of phone (950XL DS) not recognizing charger reappeared on this build (seemed to be fixed on last build). As with past Fast Ring builds, if I power off the phone when I have this problem, it restarts by itself and then will charge normally after (at least for a while). I left feedback back when this first reared its head a few builds ago and I noticed today that feedback has not been upvoted at all. I guess this is not a common issue (although I know of at least one other forum user who has seen it).

Hey Kerry,

That is disappointing to hear, I will keep an eye out for the charging issue on this build, I didn't have one instance on 14367; I was hoping it was fixed for good!

> Call recorder is still grayed out.

[Mark Kaplan]

Downloading now.

[Azensun]

Download and install was much better for me this time. I'm stll exploring and monitoring, but so far all looks good.

Lumia 950 XL

[Lothario#CB]

Known issue. I was glad to see them make mention of it. The notice says:

• We're investigating decreases in battery life on older devices such as the Lumia 830, 930, and 1520 (devices with SoC 8974 chipsets).

[Mark Kaplan]

That was the quickest install yet! Nice.

[sklchan]

Yeah is a known issue with redstone builds

Posted via the Windows Central App for Android

Yeah now they not even bother to fix it nor mention it in their bug list but still keep bla bla bla about how good and glorious their Cortana... Ignorance f**ls foresee sooner will go down like the old all hail n*Kia, just wait for their future announcement of retreat from mobile business...

[Maurizio Troso]

Yeah now they not even bother to fix it nor mention it in their bug list but still keep bla bla bla about how good and glorious their Cortana... Ignorance f**ls foresee sooner will go down like the old all hail n*Kia, just wait for their future announcement of retreat from mobile business...

Cortana works well in supported countries, stop sayn nonsense. In that last build is even faster and read incoming messages from a single user all togheter, at last

[eepyaich]

Known issue. I was glad to see them make mention of it. The notice says:

• We're investigating decreases in battery life on older devices such as the Lumia 830, 930, and 1520 (devices with SoC 8974 chipsets).

Yes, although ironically this build is working so much better for me battery wise than 14367. Yesterday, one of the hottest days of the year so far in London, I felt like I was walking around with a furnace in my pocket as opposed to my L930. Not helped by having to plug it into battery pack every hour or two, just to keep it alive.

Today, having updated to the new build, its fine - no rogue background tasks running riot.

I guess that means the problem they are tracking is one of those "doesn't happen to everyone" jobs, which probably doesn't help hem fix it!

[zipgenius]

Hello.
I still have problems while deploying my UWP app to my Lumia 950XL. The UWP deployment should be fixed now but I still have it and all I get in VS2015 is "DEP0001 Unexpcted Error: -1988945906".
I didn't hard reset after upgrade.

Any advice?

[pankaj981]

My power button sometimes does not unlock the lock screen after a call, it stays black until I try a couple of times. This is on a 950XL without a hard reset.

Edit: A reboot fixes is temporarily. Looks like the issue is with the Ambient Light/Proximity sensor. Disabling auto brightness helps.

[Vasrias]

If I power off my phone and puch the On/Off Buttonduring the goodbye screen, I can switch off the screen and glance screen switches on. When I push the button again, the goodbye is there again and the nav bar at the bottom. But the phone won't shut down, if it is in this state. I have to press the On/Off button again for a few seconds.