1. Frankie158's Avatar
    Hey guys. So whenever I finish using my Dell Visor, I close the portal and put it aside. When I want to use it again, the head tracking is messed up. Like my head is being shaken around, extremely nauseating. The only fix I've found is a hard restart of my PC. Rebooting explorer from task manager, or just logging out of my Window's account doesn't correct it. Having to force restart my PC before each second use per session is extremely frustrating.
    Ideas?
    02-13-2018 03:39 AM
  2. krisguy's Avatar
    @Frankie158 This can usually be put down to either an issue with the tracking sensors/camera in the unit, or a bug in the storage of the sensor.

    In order to get the software out of the way, I would completely uninstall WMR from Settings, and rerun your room setup. That puts a fresh configuration file and usually fixes those issues for me.

    Another thing to try if that does not work, try logging in as a different Windows user (either local or MS). If the same issue happens to multiple users on the same machine, I would lean more towards hardware.
    Guytronic likes this.
    02-13-2018 10:30 AM
  3. Frankie158's Avatar
    Alright, thank you. But I don't think it's hardware, since it corrects itself on a hard reset every single time, and only happens after a first use during a restart. I'll try the different Windows account though, and reinstall the portal all together
    02-13-2018 03:24 PM
  4. krisguy's Avatar
    Please come back and post what happened! Also, I'm the Ambassador for WC's sister VR/AR site, VR Heads forums. Come on over there also!
    Guytronic likes this.
    02-15-2018 05:33 PM

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