1. bronco1552's Avatar
    Hello, I am trying to remove the primary email address I used (hotmail) when I setup the phone. I just used that address to transfer the contacts to my phone from a Blackberry. Now, I want to remove it so I can change it to the Windows Live ID that is tied to my gamertag on Xbox Live. Any suggestions? Thanks!
    12-30-2010 11:33 PM
  2. NickA's Avatar
    I thought I read somewhere that once you setup that initial account, you can't delete it. You can do a factory reset, then sign in first with your Live ID. Then add your hotmail account to get your contacts.
    12-31-2010 12:01 AM
  3. action_efn_jackson's Avatar
    Have you tryed going to settings/email accounts and holding down on the hotmail acct. Try it. It will either give you sync or sync/delete.
    12-31-2010 12:49 AM
  4. dkflipse's Avatar
    Have you tryed going to settings/email accounts and holding down on the hotmail acct. Try it. It will either give you sync or sync/delete.
    When I did this I only see Synch and no delete. The issue is that my account will not synch - so I am trying to reinstall my hotmail account.
    11-08-2011 04:28 PM
  5. pseudoware's Avatar
    I needed to do this. All my searching pointed to having to do a hard reset in order to change the Windows Live email address.

    Sent from my NookColor using Tapatalk
    11-08-2011 11:42 PM
  6. jimski's Avatar
    I needed to do this. All my searching pointed to having to do a hard reset in order to change the Windows Live email address.

    Sent from my NookColor using Tapatalk
    That is correct. You need to do a hard reset to change or reinstall your primary account.



    Sent from my HTC Surround using Board Express
    11-08-2011 11:48 PM
  7. pseudoware's Avatar
    It's possible to do this by modifying a registry key (or provisioning file) and avoid a hard reset:

    Change a primary account user name - xda-developers

    Of course, your device needs to be dev unlocked.
    11-16-2011 03:13 AM
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