05-12-2011 07:43 PM
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  1. jalb's Avatar
    When I went to the AT&T store to get my focus, I was surprised to find that the store manager came THIS close to actively trying to talk me out of it. When my wife said "we want to look at smart phones" they showed her the iPhone immediately, then the Atrix, then a variety of Android phones. I had to ask them if they had Windows Phone 7 phones for him to show me the WP selection. He went out of his way to mention that one of his employees had one and "kind of liked it, I guess". While I was telling my wife about the Focus' features, he would interject about it's limitations. He mentioned the iPhone no less than 5 times. Basically, if I hadn't gone in there convinced I wanted a Focus, I would have walked out with an iPhone.

    At the end of it all, I have to wonder if they just get a bigger commission for iPhones.
    05-07-2011 01:56 PM
  2. jalb's Avatar
    Or, I should say, iPhone plans. Apparently they do not get a bite off the phone sale, but rather off the contract.
    05-07-2011 01:57 PM
  3. Dagolara's Avatar
    When I got mine in December, the rep didn't even show me the WM7 phones. He basically ran through the Droids and BBMs (since I was pretty upfront about never even considering iOS). If I hadn't walked around when he had to take care of something I probably would have walked out with a BB.
    05-07-2011 02:24 PM
  4. jtn05's Avatar
    i use to work at Verizon and if at&t works the same way, then all the plans give the same commission. Its new customer lines that bring in all the money. It amazes me how these reps wont give WP7 a chance and let the customer decide what's best for them.
    05-07-2011 03:19 PM
  5. Jay Bennett's Avatar
    Hmm, I think I might go into my high street stores next week and do a little social experiment...
    05-07-2011 03:51 PM
  6. starblade876's Avatar
    Similar thing happened to me when I went to exchange my Evo for an Arrive at Best Buy. I went directly for the display model and I was suggested the Epic 4G and the Evo Shift instead, no nice things to say about WP7 or anything. I was asked why I wanted the Arrive and I said, "I like the keyboard and the OS is simpler and smoother." The response was, "Are you sure?" I rolled my eyes (first, mentally and, then, physically when she wasn't looking :P).

    Frankly, it pissed me off. Sales reps should really be indifferent to OSes first, explaining the features of each, not trying to downplay the other choices right off the bat, especially when a customer showed interest in a certain device beforehand. Give an opinion afterward, not constantly trying to sway people towards iPhone and Android.

    I mentioned it either here or in a comment to an article before, but this is the same Best Buy store that has the only working display of WP7 (HTC Surround) in the area and it's tucked away, almost hidden. What gets the main spotlight by itself as you walk in? Google Nexus S. Is it working? No, it's been broken for weeks. What gets a working display right where all the non-working displays are? iPhone and Xperia X10. I have to wonder if they get paid to have it all set up like that or what (ad space with MS somehow paying the least?). Regardless, that sickening favoritism by sales reps is another hurdle that WP has to somehow get over.

    Hopefully, when Mango comes, the light WP7 will be showing will be too bright for them to try to hide from people.
    05-07-2011 05:09 PM
  7. eric12341's Avatar
    ughh I can't stand a$$holes! when I got my arrive on 3/20 the person who sold it to me said its fast,very smooth,great sound quality and that he loved it. he also told me that he had 20 others before me who went in to get one. this was 1pm when I went in and the store opened at 10am
    05-07-2011 05:34 PM
  8. Jay Bennett's Avatar
    It is a very interesting point this one. In owning the phone I've showed it to several people, one 22 year old like myself who then bought an HD7.
    My father (57) who used it for a few minutes, proclaimed "This just makes sense, and I can actually read all the fonts" (his eyes have been better) then bought an HD7.
    Finally my uncle (42) who was looking to switch from his Nokia N97 mini, who then went and bought an LG.

    Everyone who I show the phone to is very impressed by the OS and finds it intuitive and easy to use, even friends of mine using Android and iOS compliment the OS everytime they see me quickly replying to a text and responding to e-mails.

    So it really begs the question, what is the issue here? The age range WP7 appeals to is staggering, and all the money in TV & billboard advertising will only get people to the store. I think Microsoft need to invest quite heavily in sending reps round to talk to sales staff and try and get past the stigma that's left over from Windows Mobile and the PDA years.
    05-07-2011 06:51 PM
  9. jtn05's Avatar
    It is a very interesting point this one. In owning the phone I've showed it to several people, one 22 year old like myself who then bought an HD7.
    My father (57) who used it for a few minutes, proclaimed "This just makes sense, and I can actually read all the fonts" (his eyes have been better) then bought an HD7.
    Finally my uncle (42) who was looking to switch from his Nokia N97 mini, who then went and bought an LG.

    Everyone who I show the phone to is very impressed by the OS and finds it intuitive and easy to use, even friends of mine using Android and iOS compliment the OS everytime they see me quickly replying to a text and responding to e-mails.

    So it really begs the question, what is the issue here? The age range WP7 appeals to is staggering, and all the money in TV & billboard advertising will only get people to the store. I think Microsoft need to invest quite heavily in sending reps round to talk to sales staff and try and get past the stigma that's left over from Windows Mobile and the PDA years.
    Good point.

    I remember showing the phone to Verizon co-workers(who all had android phones of course) and even they were impressed. one guy even said "dude that phone is fast..i hate android now" lol.

    I agree that Microsoft needs to send out their own reps so that customers can get a true demo of the phone.
    05-07-2011 07:30 PM
  10. jimski's Avatar
    ughh I can't stand a$$holes! when I got my arrive on 3/20 the person who sold it to me said its fast,very smooth,great sound quality and that he loved it. he also told me that he had 20 others before me who went in to get one. this was 1pm when I went in and the store opened at 10am
    Thanks, that's the best news I have heard all week.

    Sent from my HTC Surround using Board Express
    05-07-2011 09:24 PM
  11. jalb's Avatar
    think Microsoft need to invest quite heavily in sending reps round to talk to sales staff and try and get past the stigma that's left over from Windows Mobile and the PDA years.
    That's a really good point. I still talk to people who don't know that WP7 is a completely new OS, or that think it is Window's 7 shoehorned onto a phone. Old Winmo really left a bad taste in people's mouths.
    05-07-2011 09:42 PM
  12. Winterfang's Avatar
    I say on the main story that When I was searching for Windows Phone I had two Options.

    1- AT&T with it's delicious Focus/Surround/Quantum combo and had them all proudly next to the door with their own exclusive area and one big fake Focus that you can see it from across the mall, teasing me all the time because I work in front of it.But I couldn't afford the plan and even worse I didn't had credit.

    2- T-mobile with the HD7, which I don't like for some reason ( The phone it's nice but the titles look weird ). I wanted the Dell Venue pro but the phone never made it here and the HD7 was just shoehorned besides other Android phones.

    Now I asked the girl at a T-mobile kiosk if they had HD7's because the guys at T-mobile probably though I wasn't going to buy anything. ( I guess I looked too young or poor I dunno, they kept ignoring me ) She told me that I shouldn't get the phone.

    I asked why and she told me that they had a high return rate because people couldn't buy apps or browse the web. ( I don't know why was that, I never hear that on the news and I work selling covers so I had my share of HD7 users and nobody told me of problems before or after that I'm not saying she lie but there's something fishy ).

    She told me that of 20 people that bough the phone last week, 20 return it, which is understandable why you wouldn't want to sell it.
    Last edited by Winterfang; 05-08-2011 at 02:27 AM. Reason: Grammar problems
    05-07-2011 11:56 PM
  13. Duvi's Avatar
    I took as not doing Android/iPhone numbers, but was probably selling a couple per day, per store. whether they go iPhone, Android, WP7 or another platform, I'm sure AT&T doesn't mind as long as they're coming to AT&T. I'm sure they prefer WP7 because of the lock down nature of WP7 and not as easily hacked for wireless tethering and such.
    05-08-2011 01:12 AM
  14. Jay Bennett's Avatar
    Ok so if I were to walk up my highstreet next week with a list of specifications that point perfectly to Windows Phone 7, I wonder how many reps would point me to a WP7 device.

    If I were to think up specs that should get me pointed to a WP7 device they'd be:

    Able to quickly search for public phone numbers
    Great phone for downloading and playing music (should point me away from Android this one)
    Very fast, very reliable
    Great games available
    Ability to read documents on the go
    Full integration with Facebook

    Anyone got any to add to that list? Remember I (and anyone else who want to try the experiment) will be saying this to sales staff which should point them to WP7, we don't want to make it obvious by saying things like "Microsoft Office support"
    05-08-2011 06:45 AM
  15. Dave Blake's Avatar
    Here is what I think and I have a unique perspective because of my work on the AC where I am a Mod. People who sale phones frequent forums and those who own Android phones and IOs phones are just a passionate about there OS as we are about WP7. If I was a sales rep I would try to sale WP devices to everyone who walked in the door. This is IMHO what is going on and until WP7 picks up market share and wins over some of these fan boy sales reps this platform wont be pushed by them.

    WP7 Specs:
    Cloud integration
    Best Hotmail integration
    Upload to skydrive
    XBOX integration

    Or is that to specific to WP7? I bet even after adding these they will still try to sale you Android or IOs... Sad really
    05-08-2011 07:58 AM
  16. Devilstar's Avatar
    Yeah, I would just mention your a gamer on box.. Don't say anything about integration...

    The sprint store I got my arrive at loved it, the girl had one and was bashing droid all day, and even iPhone.. She talked up the virtual keyboard, comparing it to the IOS keyboard. She warned me of a few things, like the how people can show anything on Facebook, same with picture hub. I was already set on the phone before I went in, she sold me even more on it. Was awesome.
    05-08-2011 08:44 AM
  17. Averry's Avatar
    Well, Microsoft were the ones who launched a phone that wasn't competitive from a feature point of view. Bullet points mean a lot to consumers. Unfortunately more people don't do more research on a device that they may only spend $50 on, but end up shelling out a couple grand for over 2 years.
    05-08-2011 01:06 PM
  18. Winterfang's Avatar
    I love WP7 but I bought the phone because I had faith it will become amazing not because what is has now. It's hard to recommend WP7 to a regular person that wants some customization ( Android), are pretty social ( Blackberry) or just want something true and tested ( Iphone ).

    I myself didn't like neither of those but WebOS, Symbian and WM6.5 seem to be for old people or ones that didn't know better.
    05-08-2011 01:41 PM
  19. jalb's Avatar
    I am so not interested in customization (i.e. making your phone ugly). I hope if they ever add widgets and home screens and all that crap, that we still have the option to just stay with our live tiles.
    05-08-2011 01:54 PM
  20. Dagolara's Avatar
    I am so not interested in customization (i.e. making your phone ugly). I hope if they ever add widgets and home screens and all that crap, that we still have the option to just stay with our live tiles.
    The only widgetity (new word!) thing I would like is a pull down toast notification bar kinda like on my friends Atrix. Other then that I would prefer everything to stay status quo.
    05-08-2011 02:47 PM
  21. Winterfang's Avatar
    Android can get to look pretty good with the right customizations but not everyone know how or has enough taste to do it.


    A good example can be comparing Myspace/Android with Facebook/WP7. Myspace has (had?) way more customization and things to do while Facebook was simple yet barren.

    Of course Facebook end up getting more features while not hurting your eyes so people end up going there.
    05-08-2011 02:59 PM
  22. jalb's Avatar
    Ugh, I went to the AT&T store today to see if they had Windows Phone certified SD cards. Nope. They don't. Nor do they sell them online. Nor do they know where I can get one. And they kept calling it a Windows 7 phone. Blegh.
    05-08-2011 08:08 PM
  23. TheAngelOfElysium's Avatar
    You know what, while I'm out tomorrow, I'll go ahead and run this little social experiment at the mall, since I'll be there anyways. There's a Phonestop, T-Mo kiosk...and that's it, now that I think of it, besides Cricket and Verizon. I'll have to find more shops around.
    05-08-2011 11:27 PM
  24. Duvi's Avatar
    Also... what I think M$ needs to do is have reps stay at these stores on a weekend, working a whole shift like they're an employee; preferably any where from 12-8 (busiest), to interact directly with customers. You can tell a rep all you want, but they will only push the product that they want to use. A majority of customers do not have the same needs/wants as a store rep, so they tend to push products they like, use and/or are comfortable with.

    I was at the mall and this dude saw me playing with the Focus (was testing out the screen responsiveness) and the dude asked if I liked that phone in which I replied yes. He then tried to sell my the Atrix and the Torch. I happened to have both these devices on me as well as the Focus and told him how awesome the screen was and how I loved Metro UI. Well... dude didn't even understand me when I said the part about the Metro UI and just nodded and pretty much ended the convo. Lol. He realized I knew more than he could ever tell me.

    I've been in stores and have sold customers on windows phone and the reps usually have this "who the heck he thinks he is" face on or "i'm glad he got the customer to commit to a phone because he was driving me crazy" nod.

    I have a 100% success rate when telling those who have an Xbox to get a windows phone. My nephew is one of them and the dude uses it to check his gamerscore all day long like it's going to change without playing a game. Lol.

    Another thing... start giving out free phones to wireless employees. Start a campaign where they have people going to different places in every state with a kiosk/booth educating and even having prizes for those who participate. People still think windows mobile when they think of windows phone.
    05-09-2011 03:51 AM
  25. mmbond's Avatar
    Shortly after I purchased my phone, I was in the Sprint store looking for Arrive Accessories, and a Rep there turned a kid away from the Arrive. He was insistent that the Android (Samsung and HTC phones) were "waaaay" better. I was kinda pissed. He was steering this kid toward the Evo Shift. When he walked away, I approached the kid and told him that the android phones were very good, but if he had time, he should play around with the Arrive some more. Explained a few things to him and he was very excited. Salesguy came back over and was not happy to say the least. Dont know what happened in the end, but kid thanked me for showing him that he had a choice.

    Clearly at that location at least, they are in bed with Android. Makes me wonder if Sprint has instructed salesforce to push Android over WP7 or anything else for that matter. One thing that would help Microsoft besides better awareness (advertising), would have been to ensure that all handsets have 4g capability and the latest specs. That way no one could counter based on a hardware perspective. Even on CNET they are always pushing the latest and greatest hardware whether it truly affects performance or not. As well all know, perception is everything...
    05-11-2011 10:23 AM
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