1. MODESTENEMY's Avatar
    when I call an number that requires an extension number and I go to enter the extension number the call ends and my phone calls my voicemail. Is anyone else having this problem? On one of my phones I can dial an extension with no problem but on my other phone I can't. Both are verizon Trophies. Any help solving this problem would be greatly appreciated.
    08-08-2011 06:15 AM
  2. vzw_support's Avatar
    when I call an number that requires an extension number and I go to enter the extension number the call ends and my phone calls my voicemail. Is anyone else having this problem? On one of my phones I can dial an extension with no problem but on my other phone I can't. Both are verizon Trophies. Any help solving this problem would be greatly appreciated.
    Hi modestenemy,

    The first troubleshooting step and most likely to resolve your inability to dial an extension on your phone is to remove the battery and re-inserting it back after 20 seconds. This is what we call a soft reset and will correct most minor conflicts causing the issue. If you need further assistance please reach out to us on twitter @VZWSupport at your convenience. You can also call us from a different phone at 1-800-922-0204 for immediate assistance, please have your wireless phone fully charged and available for troubleshooting.

    VZW_CS
    Follow us on Twitter at VZW Support (@VZWSupport) on Twitter
    MODESTENEMY likes this.
    08-16-2011 11:23 AM
  3. selfcreation's Avatar
    you can also try a HARD reset if the soft reset doesnt work ( kinda sucky but yeah know )
    MODESTENEMY likes this.
    08-16-2011 11:55 AM
  4. dkflipse's Avatar
    Can our phones dial an extension from the Contact List? When I try it only dials the main number.
    11-18-2011 12:11 PM
  5. selfcreation's Avatar
    there is a way to type in the phone number + extension using a series of # that will cause your dialer to pause for 5-10 sec then automatically dial the extension.

    Example: 1-800-555-5555#1234 (1234 being the extension )

    the # basically cause a PAUSE (about 5sec ) then dials the remaining Numbers, you have have to add more # to make the PAUSE longer deppending on how long you need it to go for.

    I’m not sure if this works on ALL models and ALL carriers. but you can always try :)
    11-18-2011 12:54 PM
  6. dkflipse's Avatar
    there is a way to type in the phone number + extension using a series of # that will cause your dialer to pause for 5-10 sec then automatically dial the extension.

    Example: 1-800-555-5555#1234 (1234 being the extension )

    the # basically cause a PAUSE (about 5sec ) then dials the remaining Numbers, you have have to add more # to make the PAUSE longer deppending on how long you need it to go for.

    Im not sure if this works on ALL models and ALL carriers. but you can always try :)
    Thanks but doesn't work on my phone (HTC Radar). I called my work as a test. I got a message "Sorry but this number cannot be completed as dialed". It didn't even take me to the main number?
    11-20-2011 08:45 PM
  7. jimski's Avatar
    Commas ,,, used to work in the old days Think each one equaled 1 to 3 seconds. Don't remember. Worked great on my old Razr. Worth a try.

    Sent from my HTC Surround using Board Express
    11-20-2011 09:56 PM
  8. dkflipse's Avatar
    Commas ,,, used to work in the old days Think each one equaled 1 to 3 seconds. Don't remember. Worked great on my old Razr. Worth a try.

    Sent from my HTC Surround using Board Express
    Thanks but I doubt it. For one thing I don't even have a comma on the phone's dial pad.
    11-21-2011 08:40 AM
  9. selfcreation's Avatar
    Thanks but I doubt it. For one thing I don't even have a comma on the phone's dial pad.
    yeah it dint seem to work on MY focus on HSPA as well....

    it might only work on CDMA network . i know i use to do it on my OLD WM and BB phones 2 years ago.

    try this: How to Put a Pause in a Cell Phone Number to Dial an Extension | eHow.com
    11-21-2011 08:45 AM
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