1. emmuwpcentral's Avatar
    AT&T sales representatives are happy to assist you with your questions. Click below to begin your live text chat.

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    You are now chatting with At&t Agent, an AT&T sales representative.

    At&t Agent: Welcome to AT&T online Sales support. How may I assist you with placing your order today?

    At&t Agent: Hello, customer! How can I help you with your order?

    customer: I am trying to upgrade

    customer: it is allowing me to get only iphones when i check online

    At&t Agent: Terrific! I am happy to assist you with that.

    customer: Is there anything mandatory like that

    At&t Agent: I apologize for that. However if you checked online to make sure you are eligible for an Upgrade and it said you are eligible then you can select any phone and get the Upgrade Discounted price.

    At&t Agent: Nope, I apologize for that but try going to Wireless and View all Devices please.

    customer: Ok

    At&t Agent: Thank you! Did that work for you?

    customer: i see all phones

    customer: i am trying to check with samsung focus

    customer: S

    customer: there i see upgrade

    At&t Agent: Awesome!

    At&t Agent: After you clicked Upgrade what happened?

    customer: login page page

    customer: i logiged in

    At&t Agent: Right. Perfect!

    At&t Agent: Now that you are logged in you can select any phone and the Upgrade will be applied to it.

    customer: Eligibility Status

    customer: page and continue button

    At&t Agent: Correct!

    customer: when i click on Continue it is taking to me to new page

    At&t Agent: Just continue navigating through that please.

    customer: You're eligible for an upgrade at a discounted price.

    customer: I see this

    customer: showing to images Iphone 4s and Iphone 4

    customer: Choose and Choose buttons, no other links

    At&t Agent: Correct. Now you will want to go to Wireless and then view all devices please.

    At&t Agent: Does it say "Wireless" up top?

    customer: Nope

    customer: AT&T Upgrader

    At&t Agent: Did you try clicking on AT&T Upgrader?

    customer: I have been 4 years with At&t i bought phones and upgraded from online.

    At&t Agent: I understand. The web-site must be having technical difficulties unfortunately.

    At&t Agent: To upgrade (replace) your phone, please log into your account using the "My Account" button and choose Check Upgrade Options. When a new phone is available for your account, an Upgrade phone link will display in the list below. Follow the directions to complete your upgrade online.

    At&t Agent: https://www.wireless.att.com/olam/lo...in.olamexecute

    At&t Agent: That is just about all the information they give me for Upgrading phones. I apologize for not knowing more about the situation.

    customer: i dont know why At&t is supporting iphones here

    customer: I logged In here

    At&t Agent: I apologize but I am not sure either. Did you try clicking on that link?

    customer: yes i logged in too

    At&t Agent: Great! What happened after you logged in?

    customer: I can see Account Overview.

    At&t Agent: Great! Click on "Upgrade Line" please.

    customer: I dont see upgrade line on Account Overview screen

    At&t Agent: Do you see where it says "check upgrade options"?

    customer: I clicked on check upgrade options and i can see upgrade eligibility link

    customer: should go to this link

    At&t Agent: Yes, please.

    customer: Now i am on AT&T Upgrader

    customer: Can i send you picture here

    At&t Agent: Certainly!

    At&t Agent: Again I am very sorry for the inconvenience.

    customer: can you please give me your email id to send the screen shot

    At&t Agent: I apologize but I do not have an e-mail but I did figure something out that we can try if you do not mind?

    At&t Agent: If you get to the Upgrade Page where it is showing online iPhones there should be an Option saying "View all phones" on the left of the page.

    At&t Agent: Would you mind trying that to see if we can get you to the other phones that you can Upgrade to, customer?

    customer: Ok lets try

    At&t Agent: Great! Would you like that link again?

    customer: i will follow the same steps and let you know

    At&t Agent: Terrific!

    customer: I see same thing here

    customer: I will post the screen shot on my blog and send you the Url wait

    At&t Agent: Do you see anywhere on the left side of the screen saying "View all Phones"?

    customer: http://1.bp.blogspot.com/-S6A9FyTMI4...%2BUpgrade.JPG

    customer: check this link

    customer: for the screen shot

    At&t Agent: Certainly! One moment while I open that link please.

    At&t Agent: I apologize for that but would you mind trying to go through the Account Overview again and then selecting Check Upgrade Options and going through the motions one more time please.

    customer: Thanks i will try to check other ways later. Thanks for now.

    At&t Agent: We need to get back to the page where it shows your Upgrade options instead of the AT&T Upgrader.
    11-07-2011 01:14 PM
  2. aubreyq's Avatar
    All I can say is that the iPhone is a big seller and it brings AT&T a lot of revenue, so this doesn't surprise me. I don't like it and wish Windows Phone was pushed more, but right now it is what it is.
    11-07-2011 01:38 PM
  3. theefman's Avatar
    All I can say is that the iPhone is a big seller and it brings AT&T a lot of revenue, so this doesn't surprise me. I don't like it and wish Windows Phone was pushed more, but right now it is what it is.
    Dont seem to be having this problem in Europe. Big seller notwithstanding, you should be able to choose whatever phone you want to upgrade to, not just an iphone.
    11-07-2011 02:02 PM
  4. aubreyq's Avatar
    Dont seem to be having this problem in Europe. Big seller notwithstanding, you should be able to choose whatever phone you want to upgrade to, not just an iphone.
    Then it makes sense why Nokia pushed their WP7s in Europe first :)
    11-07-2011 02:19 PM
  5. theefman's Avatar
    Then it makes sense why Nokia pushed their WP7s in Europe first :)
    Exactly, and I'm happy they did. The US anti-WP7/Microsoft bias would have fought tooth and nail against any kind of positive WP7 promotion from Nokia and would have killed any sign of the platform taking off. Personally, I wouldnt care if they didnt release anything on US carriers at all because they would face the same bias and the low sales would just be picked on by sites like engadget to point fingers and say how crap Nokia and WP7 are. If Nokia can make WP7 the dominant smartphone in Europe and elsewhere around the world I say give the US the finger and let them keep on sucking on apple and google's nuts.
    11-07-2011 02:30 PM
  6. sydenie's Avatar
    All I can say is that the iPhone is a big seller and it brings AT&T a lot of revenue, so this doesn't surprise me. I don't like it and wish Windows Phone was pushed more, but right now it is what it is.
    Actually, it would be unfair to blame AT&T for pro-iPhone bias. The iPhone brings in about as much revenue as any other smartphone with the equivalent software. The only difference is that the iPhone sells far better than any other smartphone.

    But what Apple has been doing for a while now is selling contracts to the mobility companies for the privilege of selling the iPhone. Basically, Apple makes a deal with the cell phone companies so they are allowed to sell the iPhone if they agree to buy a certain amount of iPhones from Apple over a certain amount of years. Sprint is finally allowed to sell the iPhone and the only reason that they are allowed to do that is because they agreed to buy $20 billion of iPhones over 4 years.

    So guess what if they can't sell them all in that time? They go bust. Not surprised they might try to fill up the Apple mandate ahead of time, because the companies are placing a huge gamble on Apple continuing to succeed.

    If Apple somehow begins to falter, they will be stuck buying iPhones that fewer and fewer consumers want. In Sprint's case, they will actually be losing money on their iPhones until 2014 when the contracts begin to pay off and the big money starts to roll in.

    Here is a good article about it:
    Inside Sprint's Bet on iPhone - WSJ.com
    11-07-2011 09:25 PM
  7. jalb's Avatar
    When I go online, and go through the upgrade process, I can choose anything.
    11-07-2011 09:29 PM

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