1. fraincs's Avatar
    I ran into this problem recently and no matter what I have tried my PC won't recognize it, any clue why I've tried different usb plug, cables, restarted my computer, etc.

    It happened to my friend as well with the same phone (Focus) is it a common issue?
    12-13-2011 09:26 AM
  2. redea30591's Avatar
    Not sure, my girlfriend's phone did the same thing. The drivers got messed up and I can't find how to reload them.... try installing on another computer if you can....

    Sent from my LG-C900 using Board Express
    12-13-2011 09:51 AM
  3. fraincs's Avatar
    Not sure, my girlfriend's phone did the same thing. The drivers got messed up and I can't find how to reload them.... try installing on another computer if you can....

    Sent from my LG-C900 using Board Express
    that was the first time (my friend's) that she was trying to sync with Zune. on my side I have two computers(at least) at home and it does not work on both. I might try to boot in Windows 8 and see what happens
    12-13-2011 10:12 AM
  4. kenstone's Avatar
    I think this happened to me once. I believe I uninstalled Zune and reinstalled it.
    12-13-2011 02:29 PM
  5. Dave Blake's Avatar
    You could use device manager on your PC to remove the device reboot the PC and plug the device back in it should reload the drivers. If that doesn't work remove and reinstall Zune as described above.
    12-14-2011 05:49 AM
  6. gsquared's Avatar
    Try to connect it to another PC with Zune. If it doesn't sync you likely have a ad mini-USB port.
    12-15-2011 08:35 AM
  7. martin_strahilovski's Avatar
    Yes, the thing is that maybe the drivers are broken and reinstalling will fix that. After that you should reinstall Zune or update it if you have older version. If you are on Mac, there is knowsn issue about the cable and you should check for update on Zune. Good luck :D
    12-15-2011 08:54 AM
  8. Curtieson's Avatar
    If you are on Mac, there is knowsn issue about the cable and you should check for update on Zune. Good luck :D
    1) He states it is PC
    2) He states he has tried multiple cables

    Most importantly...
    3) How do you tell Zune to update your phone to fix a problem when Zune doesn't realize you have a phone?
    12-15-2011 09:01 AM
  9. Silverdogz's Avatar
    Get a mac install windows phone 7 connecter for mac

    Sent from my SGH-i937 using Board Express
    12-15-2011 09:26 AM
  10. Rodolfo#WP's Avatar
    Zune recognizes and syncs my 36.9GB-install Samsung Focus every day on my desktop, and any time I connect to 2 notebooks. No problems since I got the phone in August. Not much detail is provided by the OP, but I agree with the suggestion to re-install Zune: nothing is lost except your Zune settings. Good luck getting beyond this, and you will.
    12-15-2011 11:10 AM
  11. el_mono70's Avatar
    Might be unrelated, but recently my Focus wouldn't respond to connection with the cable. It wouldn't recharge; it wouldn't make the "sound" on connection. Tried a number of things: uninstalling some software, reboot, etc. Finally, I had to do a hard reset. This is the first time I've had this problem in almost a year...
    El Mono
    12-15-2011 05:37 PM
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