04-05-2012 11:29 PM
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  1. Speebs's Avatar
    Is there really no voicemail indicator at all in Mango? All I get is a number on the phone tile, which just means that I missed a call (not necessarily that someone left a VM). Am I really expected to call and check my VM every time I miss a call???

    I did some google searches and the only thing I could find was a thread here on wpcentral that didn't really have any answers. I have a hard time believing that if there were an indicator, this is the only mention of it on all of the Internet. I just came from a Verizon store (HTC Trophy) and the rep said that she used to have this phone and that she had an icon for voicemail, but I don't think she understood what I was talking about.

    So, if there is an indicator, can someone PLEASE post a photo of it? And if there isn't, please let me know how everyone is coping with that.
    12-31-2011 12:06 AM
  2. SolunaKitty's Avatar
    Unfortunately, I don't think a dialer app in the Marketplace does that yet, nor can I think of a solution. Normally, I don't get voicemails. You can try the app "MagikMail" I believe that they notify you of new voicemails; I know many people like it, but I have not tried it fully, myself. The paid version transcribes voicemails.
    12-31-2011 12:48 AM
  3. Speebs's Avatar
    Unfortunately, I don't think a dialer app in the Marketplace does that yet, nor can I think of a solution. Normally, I don't get voicemails. You can try the app "MagikMail" I believe that they notify you of new voicemails; I know many people like it, but I have not tried it fully, myself. The paid version transcribes voicemails.
    Thanks. So I assume this means there simply isn't a voicemail indicator icon in Windows Phone? How does MS expect people to take it seriously as a phone OS??
    12-31-2011 12:53 AM
  4. Speebs's Avatar
    Wait. I just found this: Check Voicemail | Visual Voicemail | Account Setup | Setting Up Voicemail | Windows Phone 7

    My phone does NOT do this. There is no icon or toast notification of a voicemail. What the ****?
    12-31-2011 12:56 AM
  5. SolunaKitty's Avatar
    Visual Voicemail IS available on Mango devices; however, it's up to the carrier to enable that. Unfortunately, AT&T has not allowed this, nor do they seem to have any plans to do so any time soon.
    12-31-2011 01:06 AM
  6. SolunaKitty's Avatar
    Actually, MagikMail does have a "Messages" page which probably displays the voicemail messages (probably including caller's name/number and the time). If that's the case, I think that the MagikMail tile would probably have an indicator. I'm sorry that I am not of any more definitive help. Try it out?
    12-31-2011 01:08 AM
  7. Speebs's Avatar
    I'm not talking about visual voicemail. I'm just talking about regular voicemail through my carrier (Verizon). Does the link above mean that the voicemail icon only appears if visual voicemail is enabled? If so, that is infuriatingly stupid.
    12-31-2011 01:09 AM
  8. SolunaKitty's Avatar
    I suppose that might be the case. I don't know if the notification at the very top will still show up. Actually, I will test it out right now.
    12-31-2011 01:14 AM
  9. SolunaKitty's Avatar
    Okay, finally got someone to call and leave voicemail.

    1) the voicemail icon DOES show up
    2) the voicemail notification also shows up at the top
    3) the LED indicator flashes green (I have a Titan)

    I am on ATT, but I hope that's the case on your end also.
    12-31-2011 01:33 AM
  10. SolunaKitty's Avatar
    Also, when in the Phone app, the voicemail icon at the bottom indicates that I have 1 voicemail waiting.
    12-31-2011 01:34 AM
  11. Snerd's Avatar
    I'm not talking about visual voicemail. I'm just talking about regular voicemail through my carrier (Verizon). Does the link above mean that the voicemail icon only appears if visual voicemail is enabled? If so, that is infuriatingly stupid.
    Speebs, my AT&T Focus displays the voicemail indicators shown on the page you linked above:
    1) Notification at the top of Start or Wallpaper;
    2) Symbol (reel to reel tape?) on the phone icon, in addition to missed calls number;
    3) Number of new voicemails is shown above the voicemail button (looks like a tape cassette) at the bottom of the phone "history" display.

    I believe all the above was true pre-Mango, too. But I don't seem to have visual voicemail. Not sure what that is, but the MS page describes it as something you flick to. I have nothing to flick to.
    12-31-2011 07:57 AM
  12. CobaltDragon's Avatar
    Visual voicemail is carrier dependent. Some charge extra, some don't, but do require you to activate it in some way.
    12-31-2011 08:10 AM
  13. jleebiker's Avatar
    I'm not talking about visual voicemail. I'm just talking about regular voicemail through my carrier (Verizon). Does the link above mean that the voicemail icon only appears if visual voicemail is enabled? If so, that is infuriatingly stupid.
    Speebs, Verizon charges for Visual Voicemail. However, you can get around that by using Google Voice. It is AWESOME! I have my vmail# tied to a Google Voice# and also put that account on my phone's main screen as its own tile. Now, if I get a vmail, I get a tile with a notice, get the vmail transcribed, can read the vmail and decide how urgent it is and call back right away or not. Also, I've had to on a couple of occasions forward the transcribed vmail and attached audio recording back to the sender to "remind" them of what they said.
    Give it a try. Best of all, its free!
    12-31-2011 08:52 AM
  14. Speebs's Avatar
    Thanks everyone. I guess something is wrong with my account (Verizon rep didn't seem interested in doing anything about it yesterday). I will call them today.
    12-31-2011 10:45 AM
  15. Speebs's Avatar
    Well, this was a silly exercise. I called Verizon and one of their tech support people logged into my voicemail and turned off/on the "message waiting indicator." I had tried to do this from my phone the other day but it wouldn't let me turn it off. Once that was done and she left a test message, I immediately got an audio notification and the icon showed up both on the main tile and in the phone app.
    12-31-2011 11:04 AM
  16. tmotytn's Avatar
    Well, this was a silly exercise. I called Verizon and one of their tech support people logged into my voicemail and turned off/on the "message waiting indicator." I had tried to do this from my phone the other day but it wouldn't let me turn it off. Once that was done and she left a test message, I immediately got an audio notification and the icon showed up both on the main tile and in the phone app.
    :lol:

    Don't feel bad--I only call 611 as a last resort, too...XDA, Modoco, SmartPhone Experts -sorry, Mobile Nations, even HowardForums or good ol Google were always checked for solutions before dialing 611. The issue may linger for a week or longer, but I wasn't calling in until I went thru "the list"...
    12-31-2011 01:23 PM
  17. jfa1's Avatar
    Is there really no voicemail indicator at all in Mango? All I get is a number on the phone tile, which just means that I missed a call (not necessarily that someone left a VM). Am I really expected to call and check my VM every time I miss a call???

    I did some google searches and the only thing I could find was a thread here on wpcentral that didn't really have any answers. I have a hard time believing that if there were an indicator, this is the only mention of it on all of the Internet. I just came from a Verizon store (HTC Trophy) and the rep said that she used to have this phone and that she had an icon for voicemail, but I don't think she understood what I was talking about.

    So, if there is an indicator, can someone PLEASE post a photo of it? And if there isn't, please let me know how everyone is coping with that.
    The only indicator I am aware of is a tape recorder ison on the tile screen. If you go to the phone dilaer and have unread voice mails there will be a similar icon and the number of unread voice mails I have samsung focus rev1.3 with mango. I get toast alerst on the topr ribbon about unread voice mails and messages
    12-31-2011 05:44 PM
  18. Speebs's Avatar
    The only indicator I am aware of is a tape recorder ison on the tile screen. If you go to the phone dilaer and have unread voice mails there will be a similar icon and the number of unread voice mails I have samsung focus rev1.3 with mango. I get toast alerst on the topr ribbon about unread voice mails and messages
    Thanks- I wasn't seeing any of these things and a call to verizon fixed it. I guess something got hung up with my voicemail and the notifications weren't being sent to my phone at all.
    01-02-2012 12:01 AM
  19. Speebs's Avatar
    Thanks- I wasn't seeing any of these things and a call to verizon fixed it. I guess something got hung up with my voicemail and the notifications weren't being sent to my phone at all.
    My VM indicator turned itself off again. Verizon is unable to fix it this time and is claiming that it's my phone. Is anyone else having this problem? It appears to have started a couple of weeks ago, based on the age of the voicemails I had in my inbox.
    02-06-2012 10:21 AM
  20. dtboos's Avatar
    To me it sounds like a Verizon issue. Maybe something specific on your voicemail account. It could be your phone I guess, and you can always make them replace it. You should be getting the little voicemail icon on both lockscreen and the phone tile.

    Not sure why you are having the issue, but I hope you get it resolved. That would be annoying.
    02-06-2012 10:26 AM
  21. enahs555's Avatar
    Also, the voice mail button on the bottom menu when you go into phone while change, it will have a little number with it indicating how many voice mail messages you have.

    And you have the indicator on the lock screen as well.


    When you go to phone and then call settings, is the voice mail number setup correct? Is their a different one you can try?
    02-06-2012 10:36 AM
  22. Speebs's Avatar
    Also, the voice mail button on the bottom menu when you go into phone while change, it will have a little number with it indicating how many voice mail messages you have.

    And you have the indicator on the lock screen as well.


    When you go to phone and then call settings, is the voice mail number setup correct? Is their a different one you can try?
    Everything was working fine on the phone until maybe 1-2 weeks ago. It is set up correctly. I'm going to have VZW re-activate my old phone (pre plus) and see if it gets VM notifications. If it does, something is wrong with my Trophy, but if not, it's the network. Of course, the VZW "tech support" person I talked to just wanted me to exchange the phone, and I had to suggest this super-obvious troubleshooting step to her.
    02-06-2012 11:39 AM
  23. jmunchies1's Avatar
    Everything was working fine on the phone until maybe 1-2 weeks ago. It is set up correctly. I'm going to have VZW re-activate my old phone (pre plus) and see if it gets VM notifications. If it does, something is wrong with my Trophy, but if not, it's the network. Of course, the VZW "tech support" person I talked to just wanted me to exchange the phone, and I had to suggest this super-obvious troubleshooting step to her.
    Sorry to bump an old thread but did you ever get this resolved? I too have a Trophy and I'm not getting the voicemail indicator with or without the indicator turned on in my voicemail settings/options.
    03-26-2012 05:11 PM
  24. Speebs's Avatar
    Sorry to bump an old thread but did you ever get this resolved? I too have a Trophy and I'm not getting the voicemail indicator with or without the indicator turned on in my voicemail settings/options.
    I should have followed up on this. It is still not working. Verizon sent me a replacement phone that had 7720 on it, and upon activation the voicemail indicator started working immediately. As soon as I updated to 8107 and applied the HTC-provided radio update, it stopped working and never did again (this was maybe a month ago). I am convinced that some combination of the radio update and my account are to blame, but Verizon completely deleted and recreated my voicemail account and it still doesn't work. When the account is activated on another device (like my Pre or a test device at Verizon) it works fine with no adjustment.

    I'm about to see if I can revert to 7720 to get it working again (which would suck). but I really think that the radio firmware update that HTC provided, which there is no way to revert to a previous version, is the culprit. I'll let you know if I'm able to do that.

    What build of Mango and radio firmware are you running?
    03-26-2012 06:08 PM
  25. Speebs's Avatar
    I should have followed up on this. It is still not working. Verizon sent me a replacement phone that had 7720 on it, and upon activation the voicemail indicator started working immediately. As soon as I updated to 8107 and applied the HTC-provided radio update, it stopped working and never did again (this was maybe a month ago). I am convinced that some combination of the radio update and my account are to blame, but Verizon completely deleted and recreated my voicemail account and it still doesn't work. When the account is activated on another device (like my Pre or a test device at Verizon) it works fine with no adjustment.

    I'm about to see if I can revert to 7720 to get it working again (which would suck). but I really think that the radio firmware update that HTC provided, which there is no way to revert to a previous version, is the culprit. I'll let you know if I'm able to do that.

    What build of Mango and radio firmware are you running?

    I forgot that I had tried this already. Reverting to 7720 didn't change anything (voicemail indicator still doesn't appear) and the radio firmware did not revert along with the OS version. Bummer.
    03-26-2012 09:48 PM
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