01-11-2012 09:41 AM
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  1. wp7's Avatar
    I just got an HTC Trophy two days ago, it's my first smartphone. I have two problems that are preventing me enjoying my phone. My carrier is Verizon.

    I can't send pictures in my text messages but I can receive them. I get this error: "Can't send media content. Contact your mobile operator to adjust your settings." I've called Verizon and they told me I should be able to send pictures. Is this a Windows Phone issue? My picture file size is only 50Kb so I know size is not the issue.

    I cannot connect to Gmail. I have tried 100 different ways and my phone will NOT sync to Gmail. It syncs to Windows Live (of course) and I can use Gmail fine if I log in through IE. I tried the Google setting, the Other setting and the Advanced. All it ever does is ask me for my password over and over again and I'm 100% certain I'm entering it correctly. I do have IMAP turned on in the Gmail settings also.
    01-09-2012 09:44 PM
  2. jimski's Avatar
    Can't help with GMail, but attaching photos to texts should work (working fine on my AT&T Surround). Are you new to Verizon? Did this feature work on any previous phone? Verizon may have certain restrictions on MMS messaging? Not sure.

    Sent from my HTC Surround using Board Express
    01-09-2012 09:56 PM
  3. wp7's Avatar
    Thanks for the reply Jimski, I've had Verizon for two years and had no problem sending pics on my previous phone. Verizon's phone support has been lackluster so I may talk to someone at one their stores tomorrow.
    01-09-2012 10:01 PM
  4. Reflexx's Avatar
    I don't have Verizon, so I'm not sure if they have any strange issues. There are several Trophy users on the forum though.

    But I am certain that you should be able to send pictures via text message. My 3 yr old does it all the time. So there may be some strange setting I don't know of that's messing with you.

    Also, my Gmail account synced just fine on my first try.

    You do have a data plan associated with your account I assume. Hopefully someone on Verizon will be able to help.
    01-10-2012 12:09 AM
  5. blehblehbleh's Avatar
    I've heard for some people that HTC's Connection Setup app has helped them for the pictures problem. Be forewarned though, for Sprint users I've read it's screwed up some data settings. So before you take the plunge and use that app do a search on how it affects the Trophy on Verizon.
    01-10-2012 12:12 AM
  6. wp7's Avatar
    I forgot to mention that I have in fact tried the HTC Connection utility. I did this after the problems started. After running it nothing seemed to change.
    01-10-2012 12:36 AM
  7. scottcraft's Avatar
    I can't really help with your problem, but I do have a trophy and I can send pictures in text messages with no problem. I never had problems with syncing my gmail either. Hope somebody can get you going with your phone.
    01-10-2012 02:41 AM
  8. Judge_Daniel's Avatar
    Weird. I have the Trophy and I've had a problem with neither. Try dialing *228 and try option 1 and/or 2 (I can't remember which is which, but neither will hurt the phone. It'll just take more of your time). It will play funky music and then it'll restart your phone. Then try sending a MMS again.
    01-10-2012 03:07 AM
  9. Dave Blake's Avatar
    Make sure your not on WIFI and that cell data is turned on. If that's not it I have had times where in a week signal text messages wouldn't send but that was all messages text and picture. Can't help you with the Gmail it has always worked fine for me.
    01-10-2012 04:55 AM
  10. fifthGear's Avatar
    I have an odd issue with gmail which took me some time to resolve. Perhaps you have a similar issue? My google log in id is my personal email address (the one through my carrier). My gmail email address is different. I can do everything on google using EITHER email address as my username. However, on my windows phone, when I added gmail, it would ONLY work if I used my gmail username.
    01-10-2012 10:44 AM
  11. enahs555's Avatar
    Not sure what is up with the text message, it should work.

    Maybe turn the phone on and off.

    For gmail, your user name is actually johndoe@gmail.com, not just johndoe.
    Is that your problem?
    01-10-2012 11:45 AM
  12. aubreyq's Avatar
    Can you confirm that your data connection is on and not just your WiFi?

    I have no suggestions regarding GMail since I don't use it.
    01-10-2012 11:47 AM
  13. Duvi's Avatar
    I forgot to mention that I have in fact tried the HTC Connection utility. I did this after the problems started. After running it nothing seemed to change.
    When you ran it, did you manually choose the APN? May have to do that. I had to do it on my Focus S with Samsung's tool, but my HTC Titan worked fine.
    01-10-2012 12:33 PM
  14. wp7's Avatar
    Thanks for the ideas.

    I went to a verizon store and they got my picture messages working. She told me I had no data setup but refused to answer why since my verizon account says I have used over 2MB already. I literally asked her why it wasn't on and she didn't say anything (she was rude overall but that's beside the point lol). I also had data turned on in my settings the whole time.

    I still cannot figure out why Gmail won't work. I confirmed to her at the store twice that I was entering the right password but it will only ever say "Attention required" and ask me for my password again. When I logged into Windows Live it worked the first time. I'm really at a loss.
    01-10-2012 12:40 PM
  15. wp7's Avatar
    This phone has been a nightmare! I ran the connection utility and could no longer send picture messages again. I did a hard reset, reactivated by phone and now it says "Can't send message" I hate this stupid phone!
    01-10-2012 12:52 PM
  16. jleebiker's Avatar
    I just sent an MMS with a pic attached from my Vzw Trophy to my Vzw Blackberry. Then turned it around and sent a new MMS with pic attached from my Vzw Blackberry to my Vzw Trophy.
    No special setups needed on the Trophy.

    Hope that helps.
    01-10-2012 12:58 PM
  17. jleebiker's Avatar
    Can you verify that you are using your entire Gmail address when adding the account?
    01-10-2012 01:01 PM
  18. Rocket_Girl's Avatar
    I just got an HTC Trophy two days ago, it's my first smartphone. I have two problems that are preventing me enjoying my phone. My carrier is Verizon.

    I can't send pictures in my text messages but I can receive them. I get this error: "Can't send media content. Contact your mobile operator to adjust your settings." I've called Verizon and they told me I should be able to send pictures. Is this a Windows Phone issue? My picture file size is only 50Kb so I know size is not the issue.

    I cannot connect to Gmail. I have tried 100 different ways and my phone will NOT sync to Gmail. It syncs to Windows Live (of course) and I can use Gmail fine if I log in through IE. I tried the Google setting, the Other setting and the Advanced. All it ever does is ask me for my password over and over again and I'm 100% certain I'm entering it correctly. I do have IMAP turned on in the Gmail settings also.
    I used a Trophy on Verizon and never had a problem with this.
    01-10-2012 01:10 PM
  19. Rocket_Girl's Avatar
    Thanks for the ideas.

    I went to a verizon store and they got my picture messages working. She told me I had no data setup but refused to answer why since my verizon account says I have used over 2MB already. I literally asked her why it wasn't on and she didn't say anything (she was rude overall but that's beside the point lol). I also had data turned on in my settings the whole time.

    I still cannot figure out why Gmail won't work. I confirmed to her at the store twice that I was entering the right password but it will only ever say "Attention required" and ask me for my password again. When I logged into Windows Live it worked the first time. I'm really at a loss.
    I DID have this exact Gmail problem after a reset. After several dozen tries, it finally worked, but just refused to work despite being completely correct and double & triple checking. No rhyme or reason to this. Head-scratcher. Have not had this problem on other WP phones... just the trophy, just that once...
    01-10-2012 01:14 PM
  20. wp7's Avatar
    Can you verify that you are using your entire Gmail address when adding the account?
    Yes that's how I've been entering it
    01-10-2012 01:16 PM
  21. Reflexx's Avatar
    Maybe you need to talk with someone at Verizon that will actually tell you something. If you get the same girl, insist on someone else that will be more helpful.

    Sure, she fixed one of your issues. But since she didn't tell you what was really specifically wrong, you're unable to fix it on your own when things go off. She probably wants you to return the phone so she could sell you something with more commission.
    01-10-2012 01:26 PM
  22. jleebiker's Avatar
    Thanks for the ideas.

    I went to a verizon store and they got my picture messages working. She told me I had no data setup but refused to answer why since my verizon account says I have used over 2MB already. I literally asked her why it wasn't on and she didn't say anything (she was rude overall but that's beside the point lol). I also had data turned on in my settings the whole time.

    I still cannot figure out why Gmail won't work. I confirmed to her at the store twice that I was entering the right password but it will only ever say "Attention required" and ask me for my password again. When I logged into Windows Live it worked the first time. I'm really at a loss.
    WP7, I can verify that I can add Gmail accounts left and right and have never had any problems. I don't think its the phone itself, maybe something with how your Vzw account got setup?
    01-10-2012 01:37 PM
  23. wp7's Avatar
    Thanks for the help guys but I just dumped the phone and got an Android
    01-10-2012 03:48 PM
  24. Duvi's Avatar
    Are you doing it as an exchange? If so, have you tried changing your password? If you've tried both, then you need to contact Google. Its another password that needs to be used to set it up.


    Setting up Google Sync with your iOS device - Google Mobile Help
    01-10-2012 04:18 PM
  25. Duvi's Avatar
    And yes, it says iOS, but you can use the same for WP.
    01-10-2012 04:19 PM
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