1. Major's Avatar
    I can understand a certain level of ignorance among the general populace, and even within the rank and file sales reps at some carrier stores. However, when you hear so many stories of clear WP7 hate at carrier stores and at upper management, you have to begin to wonder why this could be.

    Is it possible that Google is giving carriers financial incentives to carriers for hitting certain market share numbers? I can't think of a plausible reason for a carrier to purposely sabotage sales of any of its products, unless there's money to be made.

    It's one thing to have an opinion, but some of this stuff we're reading about every day on here is obvious propaganda against WP7.
    01-13-2012 12:54 PM
  2. Reflexx's Avatar
    I think a lot of it has to do with sales incentives. If you are actually paid to sell one product over another, then that will do quite a lot towards steering your personal bias.
    01-13-2012 02:10 PM
  3. ItnStln's Avatar
    I'm going to guess that they push what interests the customer.
    01-13-2012 10:41 PM
  4. Major's Avatar
    If the customer comes in asking for a WP7 device and the rep steers him/her towards an Android device, that's not pushing what interests the customer.
    01-13-2012 10:59 PM
  5. Winterfang's Avatar
    Windows Mobile leave a bad taste on their mouth.
    Android/Iphone are way easier to sell.
    People come looking at the stores looking for Android/Iphone devices by name.
    WP7 offers no real value over it's competitors.

    Etc...
    Premium1 likes this.
    01-13-2012 10:59 PM
  6. Dave Blake's Avatar
    Your going to sale what sales up till now people dont know what WP7 is as the intelligence about this platform changes and people start asking for WP when they hit the store then sales persons will work harder on getting WP devices in peoples hands. For years not these sales persons have been pushing and have been told to push Android and iPhone. That changes with education and advertising. Here comes Windows Phone get ready everyone when we have the Lunia lineup available in the US this will change. It has already started in T-Mo stores. I wanted to see a 710 the other day in a mall T-Mo stand the sales rep was very excited about the device and tried very hard to sale me one.
    01-14-2012 07:38 AM
  7. palandri's Avatar
    I think a lot of it has to do with sales incentives. If you are actually paid to sell one product over another, then that will do quite a lot towards steering your personal bias.
    My wife works retail, and vendors setup sales incentives all the time for their line of merchandise.
    01-14-2012 08:44 AM
  8. jalb's Avatar
    Windows Mobile leave a bad taste on their mouth.
    Android/Iphone are way easier to sell.
    People come looking at the stores looking for Android/Iphone devices by name.
    WP7 offers no real value over it's competitors.

    Etc...
    When I bought my Focus, I went into the At&t store and asked for it by name. The sales person and the store manager wasted twenty minutes of my time trying to talk me into buying a Motorola Atrix instead, and telling me how horrible WP was. I finally had to boldly state that I just wanted the Focus please and could I pay now.


    IMHO, Windows Phone's biggest obstacle is fanboyism.
    01-14-2012 09:42 AM
  9. speedfreak228's Avatar
    i think on reason for the hate against wp7 phone was vista and winmob. my brother had a winmo and it was junk (froze constantly). any way so we both got iphones and they work worked great hardly any problems at all. when someone switches from a bad product to a good one its really hard to get them to go out on a limb to try your product again. and several ppl i have talked to said that windows baby couldnt make a computer run their software much less a phone.
    01-14-2012 10:26 AM
  10. freestaterocker's Avatar
    I think most of it really was the winmo issue. Most people hear windows phone 7 and think it's just the latest version of windows mobile. I have a friend who works for a Canadian carrier and was due for a new device, coming from the winmo Omnia, and when I recommended WP he said NO WAY but was surprised when I told him it was a completely new OS from the ground up and said he'd check it out. Unfortunately the device his carrier/employer offered wasn't to his liking so he got an iPhone. If the Nokias were available then it might've been a different story...
    01-14-2012 04:49 PM
  11. ItnStln's Avatar
    If the c ustomer comes in asking for a WP7 device and the rep steers him/her towards an Android device, that's not pushing what interests the customer.
    Good point.
    01-14-2012 09:53 PM
  12. toshdellapenna's Avatar
    Isn't Android basically the new Windows Mobile with respect to the constant lockups and freezing and all that? The fanboy carriers are the issue here. I went to a local corporate At&t store and the was over looking at the Windows Phone kiosk, which was in the back corner of the store mind you (impressively the demo units weren't dummies like every other store I've been too) and the clerk said "you don't want a Windows Phone." Then I produced my Samsung Focus and she said "well my father had problems with updating his and that you can't do ota updates like you can on Android or iPhone." I agreed with her and we laughed about it. Also this was after Mango came out and none of units were updated.

    Sent from my PI39100 using Board Express
    01-14-2012 10:17 PM
  13. Mike20PR's Avatar
    IMHO what it needs most is its halo device that really sparks interest in the platform such as the original iPhone for iOS and Moto Droid for Android along with proper advertising on that device. I believe the Lumia 900 has that potential, what they need it to kick off the ad campaign now, just like the Droid teaser commercials or when they hyped up the Palm Pre so they line up outside the stores.

    sEnT fRoM mY TiTaN(iC) BeAsT
    01-14-2012 11:02 PM
  14. jimski's Avatar
    Windows Mobile leave a bad taste on their mouth.
    ...
    Well, based on the ever expanding smartphone user base, and Windows Mobile market share, say maybe three years ago, that means one in about twenty people "may" have a bad taste. What about the other nineteen. Btw, I am a former longtime WinMo user, and really glad I never gave up on Microsoft.

    Sent from my HTC Surround using Board Express
    01-15-2012 12:01 AM
  15. N8ter's Avatar
    Cause the OS was terrible on release. Mango is decent, butnpeople forgot what pre nodo and nodo were like. It was painful.

    And it didn't help. Now that the reviews are good, people don't care. They've basically the it out.

    Not all of them, just "enough. "

    Sent from my SGH-T959 using Tapatalk
    01-16-2012 12:20 AM
  16. roffleswaffles's Avatar
    Did people even know about Windows Mobile? o_o
    01-16-2012 01:40 AM
  17. jeremyshaw's Avatar
    Did people even know about Windows Mobile? o_o
    People know winmo used to compete strongly vs blackberry. Then the abhorration that was winmo 6.x came out...(post 6.0), and killed any built credibility ms had in the smartphone market. That is what prevents most of the people I know from even trying a windows phone (though... Without Skype, a lot of them cannot use it, due to business).


    Sent from my iPhone using Tapatalk
    01-16-2012 01:44 AM
  18. TortueG's Avatar
    But it can be changed with the right strategies evangelism.

    In my case, only 8 month ago I despised Microsoft and all his product (I still only use Mac/Ubuntu) and hated even more Nokia.

    Now I have a Nokia running a Microsoft operating system...

    All of that because I had the time to try before buy (and also because I like beautiful stuff that only few people have, it's like an exclusive stuff)

    Sent from my Lumia 800 using Board Express
    01-16-2012 04:01 AM
  19. Big Supes's Avatar
    Nowadays I despise Google and Apple. iPod and iPhone are gone, Bing is my default search engine and I'm starting to use Vimeo a lot more. Never have and never will touch a Mac, although sometimes the odd friend asks me to sort theirs out (even though I don't own one). It's never a pleasant experience.
    01-16-2012 05:09 AM
  20. jeremyshaw's Avatar
    But it can be changed with the right strategies evangelism.

    In my case, only 8 month ago I despised Microsoft and all his product (I still only use Mac/Ubuntu) and hated even more Nokia.

    Now I have a Nokia running a Microsoft operating system...

    All of that because I had the time to try before buy (and also because I like beautiful stuff that only few people have, it's like an exclusive stuff)

    Sent from my Lumia 800 using Board Express
    I agree. Though for me, if it weren't for Zune HD, I would of never tried wp7. I think one of the biggest drivers of iPhone sales is not just existing users, rather the apple stores. I would of simply gotten an iPod touch for my work, however... Once I felt and lifted the iPhone 4s, I bought that instead. In where I normally work, the closest apple store is several hours away. The closest Microsoft store? Several state lines.


    Sent from my iPhone using Tapatalk
    01-16-2012 11:53 AM
  21. jfa1's Avatar
    Windows Mobile leave a bad taste on their mouth.
    Android/Iphone are way easier to sell.
    People come looking at the stores looking for Android/Iphone devices by name.
    WP7 offers no real value over it's competitors.

    Etc...
    They should at least be knowledgeable about all platforms their employer carries and leave it up to the customer to choose what he/she wants. They should have fully functional phones for the customer to play with and make an informed cecision!
    01-16-2012 12:12 PM
  22. Ohgeez10's Avatar
    As a former TMO rep, let me tell you how hard it is to get people interested in WP7.

    Since I'm a techy I always wanted to know the "ins and outs" of all the platforms we sold. I personally have a couple of BBs (8900 & 9780), a Nokia Astound, an HTC Amaze and HTC Radar. I spent a lot of time getting to know these products.....which is something that few sales reps do. Trust me, the people I worked with only knew BB and Android.

    With that said.....when your store is displaying 8-10 Android phones, 3-4 BBs and 1-2 WP7s.....the first thing people do is gravitate toward Android. They are "wowed" by Amoled displays, big screens, 8 mp cameras, customized wallpapers, etc. No matter how much I tried to talk up WP7.....their eyes were glazed over by everything else.

    It doesn't help that 99% of sales reps either have a BB or Android phone. They don't understand the beauty of WP7.

    With that said.....there are some short comings with WP7, that annoy me today and it seems to annoy lot of potential customers, but I still love the platform.

    As an FYI, I use my Radar more than my Amaze. :)
    01-16-2012 12:26 PM
  23. Rhody#WP's Avatar
    They should have fully functional phones for the customer to play with and make an informed cecision!
    Did you mean cessation?

    Just kidding, of course.
    01-16-2012 02:36 PM
  24. roffleswaffles's Avatar
    Nowadays I despise Google and Apple. iPod and iPhone are gone, Bing is my default search engine and I'm starting to use Vimeo a lot more. Never have and never will touch a Mac, although sometimes the odd friend asks me to sort theirs out (even though I don't own one). It's never a pleasant experience.
    I've despised Apple for a long time; only recently have my opinions on Google started going downhill. However, I manage a lab that relies primarily on iMacs to run experiments (though using Windows would be easier and better) and it's always interesting when I have to do maintenance or fix problems. :dry

    Oh, and the funny part is that the computers are always on the Windows side when experiments are being run. :giggle: "But Macs are so much better~" pfft.
    01-16-2012 03:33 PM
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