03-27-2012 11:54 AM
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  1. sketchy9's Avatar
    I've had AT&T since 2002. They were great with dumb phones but awful with iPhone. I seriously almost jumped ship because the coverage with the 3GS is so bad. But it got better when I went to an android device and has been EXCELLENT since I've had my WP7 device. I really haven't had a problem with them on anything but an iPhone.
    Do you think the problem was the iPhone and not the network? I only ask because it seems like all the anecdotes about poor coverage were from people with iPhones. Also, I've known quite a few friends in the UK who *****ed about their iPhone reception on networks that were otherwise well-regarded.

    -R
    01-15-2012 02:01 PM
  2. Major's Avatar
    As many have stated, your geography matters when choosing a carrier. Where I live, AT&T is the best. Verizon, by comparison, is non-existent here.
    01-16-2012 11:33 AM
  3. jfa1's Avatar
    I've had AT&T since 2002. They were great with dumb phones but awful with iPhone. I seriously almost jumped ship because the coverage with the 3GS is so bad. But it got better when I went to an android device and has been EXCELLENT since I've had my WP7 device. I really haven't had a problem with them on anything but an iPhone.
    so its not the network its the iPhone? in your experience. I have been on Cingular ATT for a long time a very few minor issues nothing to make me want to switch.
    01-16-2012 11:53 AM
  4. jeremyshaw's Avatar
    so its not the network its the iPhone? in your experience. I have been on Cingular ATT for a long time a very few minor issues nothing to make me want to switch.
    iPhone 3GS had worse modem. CDMA iPhone 4 and onwards use a good qualcomm MSM6610 modem.


    Sent from my iPhone using Tapatalk
    01-16-2012 11:58 AM
  5. Blacklac's Avatar
    The only thing I dont like about ATT is the price (same as VZW though) and their Data speed. I work in a rural area, so I'm no too upset I only get EDGE, but where I live, they brand the OS indicator 4G and its clearly 3G. I mean, not even HSPA+. Besides that, I dont really have issues. No major billing issues, my limited interaction with CS was good. Coverage is fine. No real call quality issues.

    That said, VZW is really the only other choice, and they recently got LTE here. Sprint is here, but coverage would be far from ideal. T-Mo is even worse. I would never get Sprint or T-Mo where I live, on coverage alone. Kind of wish I could have tried T-Mo too... I live in Michigan, btw.
    01-16-2012 12:07 PM
  6. jdevenberg's Avatar
    As far as price on ATT goes, I switched from T-Mobile and my bill (for two lines) only went up like $10 a month... This is because ATT (like Sprint) offers unlimited mobile to mobile on any network (it is bundled with unlimited messaging). I make ove 90% of my calls to cell phones, so 90% of my calls on ATT don't use my minutes. Because of this I was able to go for the 700 minute plan on ATT instead of the 1,000 minutes I needed on T-Mobile. Data prices are the same between the two, messaging plans are the same between the two, minutes are the only place that they differ, and since you need fewer on ATT (Unlimited any mobile + Rollover for unused), the cost difference is a lot smaller than most people think when they just compare a 1000 minute TMo plan to a 1000 minute ATT plan
    N8ter likes this.
    01-16-2012 12:36 PM
  7. Rhody#WP's Avatar
    I was with Sprint for a long time and recently switched to AT&T. My experience is AT& has wider coverage but more dropped calls. I never had a dropped call on Sprint. Also, AT&T just goes dead in dense cities or big buildings. I had zero bars in downtown Dallas and inside the walls of Ikea, for example. Customer service is good though.

    Sprint is way more affordable.

    AT&T has the best selection of varying devices.

    That's my experience. Take it for what it's worth.
    01-16-2012 02:40 PM
  8. N8ter's Avatar
    As far as price on ATT goes, I switched from T-Mobile and my bill (for two lines) only went up like $10 a month... This is because ATT (like Sprint) offers unlimited mobile to mobile on any network (it is bundled with unlimited messaging). I make ove 90% of my calls to cell phones, so 90% of my calls on ATT don't use my minutes. Because of this I was able to go for the 700 minute plan on ATT instead of the 1,000 minutes I needed on T-Mobile. Data prices are the same between the two, messaging plans are the same between the two, minutes are the only place that they differ, and since you need fewer on ATT (Unlimited any mobile + Rollover for unused), the cost difference is a lot smaller than most people think when they just compare a 1000 minute TMo plan to a 1000 minute ATT plan
    This. And AT&T has rollover so if you have one slow month unless you get incredibly busy in another month it becomes impossible to go over...

    I went over on my T-Mobile minutes and it added like $50 to my bill. That would have never happened with AT&T cause I pretty much only call cell phones, anyways...

    We're switching next month. With T-Mobile EDGE-level 3G speeds here, it's not even worth it trying to hang on to a 5GB data plan. I can make better use out of a 2GB AT&T data plan even at roughly the same price for only 40% the data limit...
    01-16-2012 03:11 PM
  9. HeyCori's Avatar
    I started off on T-Mobile, moved to Verizon, and then left them for Windows Phone. My experience with TM was mixed. I had good experience with their coverage both in Indiana and Wisconsin. However, after I canceled they charged me an extra month of service. I never paid, they never called.

    When I switched to Verizon (which is roughly two years ago) I immediately noticed that I had a better signal than my friends on AT&T. However, I found neither their plans, prices, or device selection worth keeping.

    I've been with AT&T since February of last year and things have been okay. I hardly drop calls but I constantly have a weaker signal than my friends. That also means slower speeds. AT&T's roll out of their HSPA+ and LTE networks is terrible and their never ending goal to constantly raise prices is quite upsetting. However, my biggest grievance is how bad AT&T is at releasing updates. The ROM update for the Titan has been out overseas for over a month but so far there's nothing about a US release. Also, AT&T definitely the worst of the big four when it comes to communicating with their customers. Overall AT&T is manageable, and I do enjoy them a bit more than Verizon, but they're just so-so.
    01-16-2012 03:39 PM
  10. Deflord's Avatar
    I have been with AT&T a bit over a year - left Verizon for AT&T and I have no problems with AT&T. Actually find them a bit better and more helpful than Verizon. And I find them more cost effective then Verizon. No complaints in regards to AT&T!
    01-16-2012 03:46 PM
  11. snowmutt's Avatar
    Okay - I truly wanted off of AT&T at the end of my Last contract. No, they are not the most miserable business on the face of the Earth, but they are nowhere near as efficient as they should be. We have had several run ins with customer service I am not adding into "happy memories" departments. AT&T has an option for pay by check, unless you share my last name, and they could never figure out why. Up until last September they were mystery late charges about every other month, and they could never figure out why. We called often about data problems with my Wife's BlackBerry Curve, and that stumped them as well.

    We stayed for their excellent WP selection. They went live with their pretend 4G in my area on October 1st, and the reception, even on their phone calls, got better. And we have had no reason to worry about customer service since we recommitted to them- all our billing has been correct. I am hoping AT&T has a breakout year with their support of WP, so I am cheering for them. But they ain't perfect, and if you have a recurring problem with them, be prepared to have a tug of war to get it worked out.
    01-16-2012 04:25 PM
  12. condemned's Avatar
    Depends on where you live. ATT is one of the top four carriers in the country and if it was so bad for everyone I doubt it would still have as many subscribers as it does right now.
    01-16-2012 05:50 PM
  13. jdevenberg's Avatar
    This. And AT&T has rollover so if you have one slow month unless you get incredibly busy in another month it becomes impossible to go over...

    I went over on my T-Mobile minutes and it added like $50 to my bill. That would have never happened with AT&T cause I pretty much only call cell phones, anyways...

    We're switching next month. With T-Mobile EDGE-level 3G speeds here, it's not even worth it trying to hang on to a 5GB data plan. I can make better use out of a 2GB AT&T data plan even at roughly the same price for only 40% the data limit...
    My only complaint is that the unlimited to any mobile isn't available on the 500 minute plan, only 700 minutes and above. If it were available on the 500 (their smallest family plan), I would be on that. Thanks to unlimited any mobile we only used like 93 plan minutes last month, with like 900 any mobile/weekend/night minutes used. Still though, I would have nearly gone over my 1000 with T-Mo but I had 607 minutes roll over on ATT
    01-16-2012 08:31 PM
  14. joey113's Avatar
    So I have been over at the AT&T forums and it seams that there is a lot of unhappy folks over there, stating that AT&T has the worst coverage and worst customer service in all of wireless. Is this true or is there just a bunch of troll's trying to cause problems over there?
    no at&t has great coverage ive had a at&t and verizon iphone 4 and my verizon one always drops calls i never drop a call on at&t plus even at&t 3g speeds are great sometimes i would get speeds of like 3.5 down and like 2.00 upload verizon would never even get close to 1.00 but on average at&t is always over 1.25 all the time plus gsm is better network then cdma i'd give at&t like a 9 plus whenever you email them they always get back to you unlike verizon when they NEVER email you back verizon's customer service is horrible
    GazooAz likes this.
    01-16-2012 10:01 PM
  15. nyc_rock's Avatar
    As many have said it all depends on your area. Here in the NYC area coverage is great. I also love how easy it is to travel internationally with an ATT phone. GSM rocks. Also, thier HSPA+ network is almost fully deployed. Yesteray, in Secaucus NJ I pulled 9.1 mbps down on my Iphone 4S. Thats borderline LTE speeds. And I would also agree with a previous responder, ATT has made huge strides over the last two years. I rarerly ever drop a call. One place where they still have issues is in NYC itself. When I walk out of Penn Station I can get some data issues.
    01-17-2012 08:07 AM
  16. MastrMeatWad's Avatar
    I have had them for a while myself and I think the whole anti-at&t thing is just internet meme now. It didn't help at&t any that the iPhone was arguably the worst mobile phone of all time. I often compared my old Nokia N95 to my old iPhone 3GS and it was night in day when it came to network performance.

    Really the best way to find out if at&t will work for you is if you test drive it and do research. Find out which carrier has the low band spectrum (850 mhz or even the new 700mhz LTE spectrum) in your area. The 850 cellular licenses are old and relatively built out well while also providing good building penetration.
    @fogel35- how do you find that info out, just calling?

    If ATT is anything like Tmobile in my area I am stuck. Tmobile's coverage was horrific. I would love to make the move to ATT just to show Sprint they can suck it.
    01-17-2012 09:29 AM
  17. fogel35's Avatar
    @fogel35- how do you find that info out, just calling?

    If ATT is anything like Tmobile in my area I am stuck. Tmobile's coverage was horrific. I would love to make the move to ATT just to show Sprint they can suck it.
    I find this site to be awesome for this kind of stuff:
    Radio on the Computer
    01-17-2012 11:01 AM
  18. GG916's Avatar
    So I have been over at the AT&T forums and it seams that there is a lot of unhappy folks over there, stating that AT&T has the worst coverage and worst customer service in all of wireless. Is this true or is there just a bunch of troll's trying to cause problems over there?
    I've wondered the same thing about just how bad is AT&T since I'm considering moving to them from Sprint if Sprint continues to ignore WP. I think that the people with issues and problems with any company are more likely to air them out in the internet, while the people who don't have any problems don't have the need to post anything. Therefore, we ONLY see negative stuff.

    On the Sprint forums and FB page, 99.9% of the posts are negative - yet I have no problems at all with them, except for the fact that they are not supporting the platform I want with new phones.
    Shobiz likes this.
    01-17-2012 12:54 PM
  19. GG916's Avatar
    @fogel35- how do you find that info out, just calling?

    If ATT is anything like Tmobile in my area I am stuck. Tmobile's coverage was horrific. I would love to make the move to ATT just to show Sprint they can suck it.
    T-Mobile is bad where I live too. I had to drop them when suddenly I wasn't getting service at my house and they couldn't tell me why. They let me out of my contract and I went with Sprint. I hope AT&T is as good as Sprint because I'm headed their way if Sprint continues to ignore WP.
    01-17-2012 12:56 PM
  20. mattx41's Avatar
    All my friends that have AT&T, complain about speed and mostly coverage. I have Sprint...so...cant really relate. :/

    BTW Sprint NEEDS to get their new WP7 or I'll move to Tmobile or ATT.
    01-17-2012 04:48 PM
  21. Winterfang's Avatar
    All my friends that have AT&T, complain about speed and mostly coverage. I have Sprint...so...cant really relate. :/

    BTW Sprint NEEDS to get their new WP7 or I'll move to Tmobile or ATT.
    Got to hand it to AT&T they have more Windows Phones that the rest of their competition combined.
    01-17-2012 06:46 PM
  22. N8ter's Avatar
    It really depends on how you use your phone. If they're good in your area, and you don't travel, then you're good.

    If you travel across the country like me (1350+ mile travel), then Sprint and T-Mobile are out because their coverage simply isn't good enough. T-Mobile is good in areas where hardly anyone uses their network. In areas where their network sees high use, their 3G speeds are terrible. Like, really terrible... Full 3G signal:



    That's because they don't have as good a network build-out as AT&T and Verizon. Sprint's network is also overloaded like ****. That is why their 3G speeds are absolutely terrible.

    Verizon gets 4x the 3G speeds (on CDMA!) as T-Mobile does here. AT&T easily gets 6-10x those speeds or more on HSPA[+] devices. Sprint has WiMax here, but they aren't introducing anymore WiMax phones so the Photon 4G and Epic Touch 4G are the best phones you can get there with decent data speeds in this area...

    AT&T also has much better customer service than T-Mobile and Sprint, from my experience with them. Not only are their phone reps and the reps on Facebook amazing, but they have their own warranty warehouses set up so you don't have to ship a phone to get it replaced. You can just walk in and get the best/cleanest replacement device they have and just swap your SIM card out. They also have no issues changing your device if the one you have keeps giving your issues/you keep having to replace it.
    01-18-2012 02:11 AM
  23. Winterfang's Avatar
    T-Mobile is bad where I live too. I had to drop them when suddenly I wasn't getting service at my house and they couldn't tell me why. They let me out of my contract and I went with Sprint. I hope AT&T is as good as Sprint because I'm headed their way if Sprint continues to ignore WP.
    Can you please answer me, how did they let you out of your contract? I like my carrier but I don't have signal at my job. This is affecting a lot and if I lose my job because of this I won't be able to pay them anyway. You think they could just let me out instead of me having to shell out 300+ dollars of my own money?
    01-18-2012 07:46 AM
  24. GG916's Avatar
    Can you please answer me, how did they let you out of your contract? I like my carrier but I don't have signal at my job. This is affecting a lot and if I lose my job because of this I won't be able to pay them anyway. You think they could just let me out instead of me having to shell out 300+ dollars of my own money?
    I was able to get out because my signal was fine where I lived for a couple of years then, after a storm, the signal was gone. For weeks they couldn't tell me why or if it would come back. When I would go in the store, other people were there who lived or worked in the same area and were having the same problem. Because they couldn't provide me with service I once had through them, they let me out.
    01-18-2012 08:39 AM
  25. phinner's Avatar
    T-Mobile is bad where I live too. I had to drop them when suddenly I wasn't getting service at my house and they couldn't tell me why. They let me out of my contract and I went with Sprint. I hope AT&T is as good as Sprint because I'm headed their way if Sprint continues to ignore WP.
    I had AT&T since 1998 and switched to Sprint a little over 2 years ago for the unlimited data/any mobile to any mobile. I only had a couple of issues with AT&T's billing policies, but those were fairly quick to resolve. They do seem to have understanding CS reps that are very willing to help. Their call quality was on par with Sprint in that there was an occasional dropped call, but few and very far between. Reception in the Sacramento area was good as is with Sprint.

    I'm with you, GG916, in that we are right on the verge of switching back to AT&T, also. No real complaints with Sprint, either, except for their lack of WP7 love. I'm out of contract now and waited patiently to see if they would announce any WP7 devices at the CES last week. Unfortunately, that was not to be - and I'm not sure I want to wait the 8 or 9 months only to be disappointed again.

    I compared prices and with my employer's discount and Sprint's modified employer's discount on the family plan, the price is almost identical. Sure we'll have a 2GB limit per phone, but with WiFi I think we'll be fine with any increased usage. Since I have had Sprint, we have never went over the 2GB mark between all 4 phones on the plan, anyways. I'll wait until March, probably, to see (1) what the Lumia 900 price is and (2) if the Focus S price drops with the introduction of the Nokias.

    I really don't see Sprint getting any WP7 phones in in the near future. And I can foresee them going to a tiered plan when they roll out the LTE. Unfortunately, for those still with Sprint, I doubt that they will grandfather the unlimited data after their current contracts run out. So, now is a good a time as any to make the switch.
    Last edited by phinner; 01-18-2012 at 10:03 AM.
    01-18-2012 09:42 AM
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