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08-24-2014 08:27 AM
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  1. phone7Freak's Avatar
    Hello all ,

    After i sign in on the windowsphone.com website and go to find my phone section , the name of my phone and phone no is listed correctly but i can't see the location of my phone on map ! There's no 'map it' option also . The location service is turned on and Find my phone in settings shows connected .

    Do you know what's wrong ?
    Thanking you in advance.
    02-06-2012 12:56 PM
  2. enahs555's Avatar
    Try clearing browser cookies and cache?

    Or just do a force reload (different then reload). F5 by default.

    It is not a map it option, it is just "Find" btw.
    02-06-2012 01:07 PM
  3. selfcreation's Avatar
    go to Hotmail.com ( log in with your live ID ) go to mobile section , find my phone --click on: find my phone now.

    1. your phone needs a SIM card
    2. your phone needs reception.

    and all the features need to be ON but it seem you already did this.

    3. If BATTERY SAVE is on .. it turns off location service!!!!!!

    4. i cant find my phone ether right now.. so maybe its a global problem!!
    02-06-2012 01:19 PM
  4. phone7Freak's Avatar
    Oh okay.
    Thanks for your tips enahs555 but they didn't work.
    I cleared browser cookies and cache and also did a force reload but to no avail.
    I've attached a pic too , suitably edited :P

    Hope this problem is sorted out soon !
    02-06-2012 01:22 PM
  5. selfcreation's Avatar
    @ Phone7Freak : go here before you do anything else: Error messages when using Find My Phone on windowsphone.live.com

    but like i said ( you seem to have skipped over my post ) find my phone seems to be having global problems right now!!

    EDIT: ok so mine wasn't working cause my battery was weak!!... i got it over 15% charge and it found my phone right away.

    ME:
    Last edited by Se1fcr3ation; 02-06-2012 at 01:47 PM.
    02-06-2012 01:40 PM
  6. phone7Freak's Avatar
    @Se1fcr3ation

    I did go through your post. I also checked the link you mentioned before coming here. Just wanted to know if i am the only one who's getting the problem or it's a global problem !
    Thanks to you too :)
    02-06-2012 01:50 PM
  7. selfcreation's Avatar
    well make sure you have

    - battery over 15%
    - active data connection

    it could be a general problem with the network as well ( if your reception is bellow XX bars is wont work ) or if your carrier is having problems.

    if *FIND MY LOCATION* doesn't work on BING map.. thats how you'll know.
    Last edited by Se1fcr3ation; 02-17-2012 at 02:58 PM.
    02-06-2012 01:54 PM
  8. enahs555's Avatar
    It seems more like a browser issue to me. Even if it can not find your phone, the map should sorta appear with it saying it can not find it.

    Try a different browser.

    You do have Silverlight installed on the computer, right?
    02-06-2012 03:40 PM
  9. phone7Freak's Avatar
    Hello Guys ,

    I can't figure out this problem. Earlier I didn't have silverlight installed but i just installed it now. I use chrome and firefox browser . On clicking this : Get Silverlight | Microsoft Silverlight ,
    I see :

    The version of Silverlight installed is:
    Silverlight 5 (5.0.61118.0)

    You are ready to use Microsoft Silverlight

    Also , my battery has 96% charge.
    I can send and receive text messages.
    The location service is turned on.
    The Find My pHone setting shows connected.
    I haven't ticked the box 'Always turn on battery Saver when battery is low'.
    The data connection feature is on and so is my wifi.

    I cleared the browser cookies and cache , did a force reload as someone suggested but still I see the same page as i linked before. Not even something like ' We are sorry that we cannot find your phone now'.


    Can anyone help me out ?
    Thanking in advance ,
    phone7freak
    02-07-2012 11:22 AM
  10. enahs555's Avatar
    By chance, have you done a hard reset on your phone? Meaning, the "phone" on the website might not actually be the phone it is looking for.
    Try deleting the phone from the website and try readding it.
    02-07-2012 01:13 PM
  11. ousooner314's Avatar
    From your screenshot, it appears that it's not able to retrieve some information about your phone - phone number, carrier info and phone's "friendly" name (unless you edited them out for privacy). This could imply it was not properly registered with windowsphone.com.

    Also, another thing to try before hard resetting your phone is to make sure you don't have any script blocking add-ons activated on your browser. These could interfere with the proper rendering of the webpage. I do not use Google Chrome (which appears to be your browser), but when I disabled JavaScript in Firefox, the map didn't load and just showed a white space. You could try disabling such script blocking add-ons to see if it makes a difference - or at least make sure Javascript is enabled.

    Hope this helps! Good luck!
    02-07-2012 01:28 PM
  12. phone7Freak's Avatar
    @enahs555

    I never did hard reset on my phone. I deleted my device and added it but still no luck.

    @ousooner314

    All i can see on the page is the name of my phone , Phone model and my phone number.
    I uninstalled chrome and then re-installed it but it still doesn't work :(

    I can't figure out what's going wrong :/

    Btw I can ring my phone using RING option
    02-07-2012 02:45 PM
  13. selfcreation's Avatar
    @enahs555

    I never did hard reset on my phone. I deleted my device and added it but still no luck.

    @ousooner314

    All i can see on the page is the name of my phone , Phone model and my phone number.
    I uninstalled chrome and then re-installed it but it still doesn't work :(

    I can't figure out what's going wrong :/

    Btw I can ring my phone using RING option

    - normally a *supported browser* works better... try EI8.

    - i know you get TXT , but is your data turned on??
    02-07-2012 02:50 PM
  14. ousooner314's Avatar
    @enahs555

    I never did hard reset on my phone. I deleted my device and added it but still no luck.

    @ousooner314

    All i can see on the page is the name of my phone , Phone model and my phone number.
    I uninstalled chrome and then re-installed it but it still doesn't work :(

    I can't figure out what's going wrong :/

    Btw I can ring my phone using RING option
    I still think it could be a browser issue. Do you have another browser installed? If so, try loading the website from a different browser to see if you get the same issue. Sorry I couldn't be of more help!
    02-07-2012 02:56 PM
  15. phone7Freak's Avatar
    @Se1fcr3ation

    I tried IE9 but still no luck. I've attached the pic.

    @ousooner314

    I tried it on chrome , firefox and IE9 but still the issue persists. I've attached pics of test in chrome and IE9.

    My current phone settings are :
    flight mode : off
    wifi : homeWifi
    bluetooth : off
    location : turned on
    mobile_network : myCarrierProvider
    Data connection : On

    Battery Saver : turned off
    Find my phone : connected
    connect to these features... : ticked

    again , i can't thank you guys enough for trying your best to help me out :)
    But still dont know where i am going wrong :/
    02-07-2012 03:23 PM
  16. selfcreation's Avatar
    maybe your simply not in a supported country??

    is your phone a unlock phone ur using on a different carrier?? if so check that you have the proper APN settings for your specific carrier.


    weird... it looks ( on the pics) like you simply DONT have the option...
    Last edited by Se1fcr3ation; 02-17-2012 at 04:37 PM.
    02-07-2012 03:32 PM
  17. masterbobin's Avatar
    Not able to see any map for my lumia 800... any sol?
    02-17-2012 03:50 PM
  18. HeyCori's Avatar
    @Se1fcr3ation

    I tried IE9 but still no luck. I've attached the pic.

    @ousooner314

    I tried it on chrome , firefox and IE9 but still the issue persists. I've attached pics of test in chrome and IE9.

    My current phone settings are :
    flight mode : off
    wifi : homeWifi
    bluetooth : off
    location : turned on
    mobile_network : myCarrierProvider
    Data connection : On

    Battery Saver : turned off
    Find my phone : connected
    connect to these features... : ticked

    again , i can't thank you guys enough for trying your best to help me out :)
    But still dont know where i am going wrong :/
    Are you using any software that blocks ads, flash, tracking cookies, etc?
    02-17-2012 03:53 PM
  19. rajanb89's Avatar
    Having same problem..no map only ring lock and erase option available nothing else :(
    04-16-2012 03:34 PM
  20. selfcreation's Avatar
    im thinking this might be a area/location related problem , maybe ur area doesn't support it?

    make sure you current phone is your PRIME phone on your account if you have changed phones
    04-16-2012 03:51 PM
  21. nikodaa's Avatar
    Same problem here...
    07-02-2012 01:03 PM
  22. vikas.singh1984's Avatar
    i am not able to see any map in fine my phone option .
    i have ring lock and erase option .
    somebody know if there are some specific reason supported by this service??
    or related with some settings .
    07-04-2012 05:45 AM
  23. saurabhsdwivedi's Avatar
    Same problem here..I cant see the Map option in Find my phone.I guess its not available for phones in India.
    But i can ring my phone. If anyone has any idea how to resolve this please let me know.
    03-23-2013 06:29 PM
  24. martin_strahilovski's Avatar
    Try this link, it will direct you to the Find My Phone page!

    https://www.windowsphone.com/en-us/my/find?signin=true
    03-25-2013 03:09 AM
  25. mohdumarab's Avatar
    even I'm trying that from 15 days! I lost my Lumia 510.....
    there is no find option! I was really disappointed by the Service!
    please let me know if there is any other way in which i can get my phone back!
    08-19-2013 08:53 AM
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