Bought games, payment not charged yet.

[radu191289]

Hi!
I bought some games for my optimus7, The games have been downloaded, I played them and they are full not trial. The problem is the money are still on my credit card.
Here's the long story:
-I bought 1? bouncy mouse, I think the money have been taken succesefuly.
-I bought 3? doodle jump, the money have not been taken.
-I tried to buy a 5? game but could not becouse 5? + the 3? pament from before was more than I had on my card (~7?).
-I bought, instead, 3? fruit ninja but still did not withdraw my money from the card so now I'm in debt for 2 games.
If I want to buy now another game worth 5? I need to have on my card the 5? along the other 6? debt, if not I will receive an error telling me to try again later.
As I said the games are installed and ready to play.
How to fix this problem? An incorect adress field could be the problem?

 

[TheWeeBear]

Hi radu191289, it can vary the time it takes for the payment to come off your credit / debit card.

Some purchases I've made come off intantly, others have taken up to 4 days to come out of my account.

I have no idea why the time varies like that. Don't think there's anything you can do to change things.

Welcome along to WPCentral.

 

[selfcreation]

WELCOME TO WPCENTRAL

yeah it takes a phew dayz for MS to actually charge you once you buy the app/game...

so make sure you have the cash on your CC for a week or so , cause at some point you will get a E-mail from MS saying ..

* we where unable to charge your CC for the following app*

im not gona say any more cause its a $$ payment problem that MS sorta overlooked and well... yeah.... thats all im gona say. i dont wana get kicked by Dave... ROLF!


EDIT: dam Weebear your fast today!

 

[radu191289]

Thanks for your very fast answers, I was tensed becouse it tooked mo almost 4 months until I found a method to buy from marketplace in a non-accepted country... I hope will be fine.

 

[TheWeeBear]

You're welcome radu191289, I hope everything works out OK for you with your Marketplace payments.

 

[5tephen]

Sometimes depends on the amount too. I purchased a few apps when I first got the phone but wasn't charged quickly so I called support about it and was told that depending on the amount they sometimes hold it until you reach a certain total/timeframe until you are charged. Once mine was over $8.00 USD it came out the same day.

 

[radu191289]

Things are bad for the moment, I received an email telling me to update billing options, someone from italy helped me this evening to update to a real adress, hope will work now, other problem is that each day in the last 4 days i was charged 1ron (aproximatively 0,3euros) and I think I got under the sum I need to pay. I don't know if this is from microsoft or the bank, never happened before.

 

[selfcreation]

exchange rate maybe?

 

[rturja]

Or maybe "test withdrawal" to check if bank account works ok?

 

[mdscj4]

Sometimes depends on the amount too. I purchased a few apps when I first got the phone but wasn't charged quickly so I called support about it and was told that depending on the amount they sometimes hold it until you reach a certain total/timeframe until you are charged. Once mine was over $8.00 USD it came out the same day.

What's the Refund time/policy with WP7?