1. lbgator's Avatar
    Ok, I will admit up front this is my first smartphone. I love but at the same time trying to figure out how it all works. I took some pictures and thought it would be a simple process to download them to my pc. So I followed the instructions by pluging in the phone to the pc > zune opens > I try to drag and drop but nothing shows up.

    The only way I have been able to get the pictures on the pc is by using the skydrive program. So I upload them to skydrive and then download them to my pc but I know that's just a work around for something that I should be able to do easily.

    Also now that I have used skydrive when I tap my pictures tile it opens and there is now an album that says mobile uploads from skydrive and I can't delete it. I have deleted the pics that are in it from the phone but apparently not or they are not in the phone but just linked to from skydrive?

    Any help here I would appreciate it.
    02-07-2012 04:46 PM
  2. freestaterocker's Avatar
    Select sync from the menu once you have Zune open.
    02-07-2012 04:51 PM
  3. TheWeeBear's Avatar


    Your pictures should normally appear in your pictures folder on your PC lbgator, have you checked in there after checking your sync options on the Zune software ? (Settings)

    You can also install the SkyDrive app which may help you use SkyDrive a little more easily.

    SkyDrive App

    http://www.windowsphone.com/en-US/ap...2-ffe7f4182ba8

    Oh and welcome along to WPCentral lbgator. :)
    02-07-2012 04:53 PM
  4. 5tephen's Avatar
    Mine show up in the "My Pictures" folder inside a subfolder titled "From Insert Phone Name Here". Every time I sync my phone they get copied into it.
    02-07-2012 04:59 PM
  5. lbgator's Avatar
    this is what I am doing. I plug the phone it and zune opens. There is an icon of the phone lower left. click on that and it gives my phone name and the icon changes to a pc icon. hover and it says you can drag and drop. So I drag a photo over and there is a + sign but when I go back to the pc window no picture. I have no idea where its going or if it has indeed been copied over.
    02-07-2012 05:17 PM
  6. 5tephen's Avatar
    this is what I am doing. I plug the phone it and zune opens. There is an icon of the phone lower left. click on that and it gives my phone name and the icon changes to a pc icon. hover and it says you can drag and drop. So I drag a photo over and there is a + sign but when I go back to the pc window no picture. I have no idea where its going or if it has indeed been copied over.
    Once your phone syncs, open your "My Pictures" folder on your computer. See if there is a folder in there with the name "From (Your phone's name)" on it. If said folder is there, that's where your pictures are. Mine did that automatically. I didn't have to set it up that way.
    02-07-2012 06:09 PM
  7. SeNiLe911's Avatar
    After you plug the phone in, look under the icon of the phone. Check the last time it synced. If it hasn't synced in awhile, then run sync. After it syncs, click collection, then pictures and you should see all the picture you took right there in the Zune software. Hope that help...

    Sent from my SGH-i917 using Board Express
    02-08-2012 04:57 AM
  8. lbgator's Avatar
    when the phone starts to sync all the pictures in my pictures folder on the pc start to load on the phone. I have hundreds of pics there and dont' want any of them on the phone. all i am trying to do is take a single pic on phone and download to pc one at a time. i thought i could drag and drop to do that but can't figure it out.
    02-08-2012 05:40 AM
  9. TheWeeBear's Avatar
    Maybe the Zune sync page might be of use to you lbgator. :)

    Setting your sync options | Zune.net

    Aologies if you've already read it.

    If your zune sync settings is at 'All' anything you delete from your collection on the PC should also be deleted from your phone on a sync.
    02-08-2012 05:50 AM
  10. Fuzzy John's Avatar
    While this is not a direct reply to the OP, as far as I know the only way to get the full resolution pictures out of the phone is a Zune sync. SkyDrive, email and SMS will reduce the resolution.
    speedtouch likes this.
    02-08-2012 06:09 AM
  11. lbgator's Avatar
    I have tried all the correct instructions. In zune I go to collections > pictures > go the my phone and click then the camera roll and click. There are pictures on my phone in the camrea roll but the screen says there are no pictures. So for some reason its not reading the pictures that are there.
    02-08-2012 05:06 PM
  12. jimski's Avatar
    First, before you pug in your phone, go into Zune setting and under Sync, unselect Sync All, or whatever it says, for photos, music and videos. Select the option to choose what gets synced. Now plug in your phone and sync it. Your photos will be in My Pictures/Zune/ whatever phone name is.

    Sent from my HTC Surround using Board Express
    02-08-2012 08:17 PM
  13. lbgator's Avatar
    I have done that several times and still nothing gets copied.
    02-09-2012 06:55 AM
  14. lbgator's Avatar
    I have the settings in zune to manuelly download pictures from the phone. I plug in the phone zune opens I click collections I click pictures. On that window bottom left there is a phone icon. Click on that icon it takes you to a window that shows the pictures on the phone. It also has an icon bottom left of the pc which cursor over says to drag and drop individual pictures. I drap a picture over it has a + sign and a spinning wheel shows for a second indicating something has happened.

    Go back to the previous window where it shows albums onthe pc, find my phone folder under pictures open and no pictures show up. They don't show up any where.

    So either a glich somewhere or it says its copying and doesn't for some reason or its copying to some folder somewhere I can't find.

    Any suggestions? Thanks,
    02-09-2012 10:06 AM
  15. enahs555's Avatar
    So, do the following

    Open Zune
    Click Setting (near the top right)

    Make sure you are in the software tab (top three options)
    Go to the collections section (left menu).

    Note where the files are being stored. Make sure you like those locations. I.E. going to a hard drive with plenty of room!
    Make sure "Manage Zune files separately from your Windows Libraries" is disabled.

    Hit the back button and get to the Zune main page.

    Plug phone into Zune. Sync, either automatically or manually some picture from the Phone to the Computer (what you said you have done so far is fine).

    Click Collections at top. Then click Picture.
    Look through all the albums on the left. Are the pictures there?

    Go look in that folder directly that your previously noted. Can you see them there?
    02-09-2012 10:28 AM
  16. lbgator's Avatar
    enahs555, I did everything you suggested and still no pictures transferred. I got a camera roll album to show up but it was empty. The only step I did not do is where you said to " Make sure "Manage Zune files separately from your Windows Libraries" is disabled" I could not find where that was at all. Is in zune or somewhere else? Thanks,
    02-09-2012 11:50 AM
  17. kevm14's Avatar
    Mine show up in the "My Pictures" folder inside a subfolder titled "From Insert Phone Name Here". Every time I sync my phone they get copied into it.
    Same here. Except mine syncs over wifi. Though maybe I should plug it into the computer...slower charge is better for the battery. Hmm...
    02-09-2012 11:53 AM
  18. lbgator's Avatar
    I just noticed something. I clicked update for the phone and it said " Your phone is up to date. Current phone software version: 7.10 (7740). I thought the current version was 7.5 - maybe that's why I am having trouble.
    02-09-2012 11:57 AM
  19. kevm14's Avatar
    7.5 and 7.1 are both "Mango" (7.5 is consumer facing and 7.1 is developer facing, how I understand it) and 7740 is a single rev ahead of the base Mango built, 7720. You're ok there.
    02-09-2012 11:59 AM
  20. lbgator's Avatar
    I uninstalled and reinstalled zune thinking this would help but no. I still can not download pictures one at a time. I can upload pictures to the phone one at a time but not download.
    02-10-2012 07:52 AM
  21. lbgator's Avatar
    thanks Jimski from another thread. I installed pocket files and now I can download a pic one at a time to my pc.
    02-12-2012 06:55 AM
  22. blehblehbleh's Avatar
    Interesting. What was the file path that Zune had to place your photos in on your PC?
    02-12-2012 02:38 PM
  23. warideno's Avatar
    Ok, I will admit up front this is my first smartphone. I love but at the same time trying to figure out how it all works. I took some pictures and thought it would be a simple process to download them to my pc. So I followed the instructions by pluging in the phone to the pc > zune opens > I try to drag and drop but nothing shows up.

    The only way I have been able to get the pictures on the pc is by using the skydrive program. So I upload them to skydrive and then download them to my pc but I know that's just a work around for something that I should be able to do easily.

    Also now that I have used skydrive when I tap my pictures tile it opens and there is now an album that says mobile uploads from skydrive and I can't delete it. I have deleted the pics that are in it from the phone but apparently not or they are not in the phone but just linked to from skydrive?

    Any help here I would appreciate it.
    The above quote describes my problem almost exactly. The exception is that Zune opens when I open it - it does not open automatically. My OS is Windows XP SP3.

    As I have not seen a solution to this query, is anyone able to offer advice. What am I doing that is incorrect? Surely the download process is user-friendly and I am missing some step?
    09-12-2012 08:01 AM
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