Email takes time to load

[mmaheshwary]

Hi guys,

New user here, just switched from iOS to lumia900.

I am having some problem with email loading time. Whenever I open an email that is part of a long conversation (with a lot of replies), the email client takes on average 30 seconds or more to load the text of the email. What is worse is that this happens every time, even if I have opened that email before.

Does anyone know how to fix this?

Thanks.

 

[jfa1]

It sounds like its loading the whole messages each time and its takiung up a lot of memory. Its probably not keeping it in the memory cache to save space.

 

[havox22]

Never had that happen to me but I dont have any really long messages, I would suggest moving the old messages to a folder, so it wont have to load them all up, only thing I can think of...that or delete the old ones, good luck

 

[tsmorty]

I have not seen this myself, but what email provider are you using?

 

[mmaheshwary]

I have not seen this myself, but what email provider are you using?

Gmail.

In my iphone each email that was part of a conversation used to load separately, so it never took any time to load the text. In WP7 however each email seems to load the whole conversation, taking forever.

 

[havox22]

Gmail.

In my iphone each email that was part of a conversation used to load separately, so it never took any time to load the text. In WP7 however each email seems to load the whole conversation, taking forever.

Go to the email account then, settings and turn conversation off. Make sure you click save

 

[Speebs]

I don't think anyone is understanding this guy's question. I don't think he's talking about the list of emails in his inbox, he is saying that when viewing an individual email, it takes a long time to load because it is loading the entire body of the email (previous responses) and not only the most recently sent piece.

 

[phazer89]

Well, word length isn't an issue, I can read (very) long emails just fine. Not sure if conversations make any difference.

 

[mmaheshwary]

I don't think anyone is understanding this guy's question. I don't think he's talking about the list of emails in his inbox, he is saying that when viewing an individual email, it takes a long time to load because it is loading the entire body of the email (previous responses) and not only the most recently sent piece.

Thanks, that is what I meant.

 

[mmaheshwary]

Well, word length isn't an issue, I can read (very) long emails just fine. Not sure if conversations make any difference.

If they are single emails, sure.

 

[anon(5335877)]

So this only happens in e-mails with long conversations?

 

[mmaheshwary]

So this only happens in e-mails with long conversations?

Yes. By conversations I don't mean 'conversations' in the way WP email client does with the grouping of emails, I mean when there are a ton of back and forth replies that are part of the text of the email.

 

[anon(5335877)]

Yes. By conversations I don't mean 'conversations' in the way WP email client does with the grouping of emails, I mean when there are a ton of back and forth replies that are part of the text of the email.

Hmm, I have no idea then. Because I was thinking possibly it's because if your sync settings was to only sync the past seven days of e-mails, and say a few of the e-mails that are part of the conversation are older than seven days, it has to sync with the server to retrieve those older e-mails. But actually, I don't think this is the case.

Just curious, what e-mail service provider are you using, and these e-mail conversations you're having, are you using the WP e-mail client to reply, desktop only, or both? I might try to see if I can recreate the problem myself.

 

[havox22]

Yes. By conversations I don't mean 'conversations' in the way WP email client does with the grouping of emails, I mean when there are a ton of back and forth replies that are part of the text of the email.

Next time you get an e-mail why don't you just start a new one email instead of replying in the same one thats full of text?

You can try going to a carrier's store & setting up your e-mail on one of the demo phone's and seeing if if takes a long time also, to see if its a OS problem or just your phone, DOnt forget to remove your email after, or you can try a friends phone if you know anyone with a WP.

 

[Speebs]

Next time you get an e-mail why don't you just start a new one email instead of replying in the same one thats full of text?

That defeats the purpose of a "reply" and it's helpful to have prior emails in the body as context...

 

[phazer89]

That defeats the purpose of a "reply" and it's helpful to have prior emails in the body as context...

True, although in WP7's case you can check your conversation history with a contact easily.

 

[mmaheshwary]

Hmm, I have no idea then. Because I was thinking possibly it's because if your sync settings was to only sync the past seven days of e-mails, and say a few of the e-mails that are part of the conversation are older than seven days, it has to sync with the server to retrieve those older e-mails. But actually, I don't think this is the case.

Just curious, what e-mail service provider are you using, and these e-mail conversations you're having, are you using the WP e-mail client to reply, desktop only, or both? I might try to see if I can recreate the problem myself.

email provider: Gmail.

Clients: I used a mixture of iphone and web interface. The email had about 50-60 replies back and forth when I switched to WP, and noticed this problem when I tried to open a new reply in WP email client.

 

[mmaheshwary]

Next time you get an e-mail why don't you just start a new one email instead of replying in the same one thats full of text?

You can try going to a carrier's store & setting up your e-mail on one of the demo phone's and seeing if if takes a long time also, to see if its a OS problem or just your phone, DOnt forget to remove your email after, or you can try a friends phone if you know anyone with a WP.

Thanks for the idea, I will try it in a store demo model.

 

[mmaheshwary]

Next time you get an e-mail why don't you just start a new one email instead of replying in the same one thats full of text?

You can try going to a carrier's store & setting up your e-mail on one of the demo phone's and seeing if if takes a long time also, to see if its a OS problem or just your phone, DOnt forget to remove your email after, or you can try a friends phone if you know anyone with a WP.

Thanks for the idea, I will try it in a store demo model.

So, just tried this by adding my accnt. to the store model. Same problem.

 

[havox22]

So, just tried this by adding my accnt. to the store model. Same problem.

Contact somebody on the WP team about your problem, im not sure who to contact though...I'll look around