05-02-2012 04:38 PM
41 12
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  1. brmiller1976's Avatar
    No, the "five device limit" is not at all "reasonable," especially when they broke the only way to remove a device and offer no clear path to resolution.

    It's especially pathetic that the handset instructs you to solve the problem by using Zune, which has broken so the handset-recommended fix doesn't work.

    They didn't even push out an update to Mango to eliminate references to Zune (which still wouldn't help in my case).

    The ads say the smartphone beta test is over, but I feel very much like a beta-tester.

    I shouldn't have to "send help tickets" and wait days, weeks or months for my phone to function properly.

    I shouldn't have to search help databases only to see that the help articles on the issue refer to Zune before it was broken.

    I shouldn't have to hope that someone at Microsoft's "online chat" will help me (during the limited times they're available).

    I shouldn't have to sit and wonder what other part of the experience Microsoft will decide to break, without warning, next.

    I shouldn't have to ask, when swapping out a phone (a very common occurrance) whether "this time" my phone will be rendered useless by an opaque Microsoft policy that cannot be changed... especially iinfuriating in the case of multiple broken devices.

    I shouldn't have the fact that my phone doesn't work as advertised be dismissed as a "minority or uncommon problem" -- especially by a platform that cannot even hit 2% global share (and objects whenever someone describes the entire ecosystem as "minority or uncommon.")

    That's why I left. User experience counts.
    04-29-2012 01:56 PM
  2. socialcarpet's Avatar
    No, the "five device limit" is not at all "reasonable," especially when they broke the only way to remove a device and offer no clear path to resolution.

    It's especially pathetic that the handset instructs you to solve the problem by using Zune, which has broken so the handset-recommended fix doesn't work.

    They didn't even push out an update to Mango to eliminate references to Zune (which still wouldn't help in my case).

    The ads say the smartphone beta test is over, but I feel very much like a beta-tester.

    I shouldn't have to "send help tickets" and wait days, weeks or months for my phone to function properly.

    I shouldn't have to search help databases only to see that the help articles on the issue refer to Zune before it was broken.

    I shouldn't have to hope that someone at Microsoft's "online chat" will help me (during the limited times they're available).

    I shouldn't have to sit and wonder what other part of the experience Microsoft will decide to break, without warning, next.

    I shouldn't have to ask, when swapping out a phone (a very common occurrance) whether "this time" my phone will be rendered useless by an opaque Microsoft policy that cannot be changed... especially iinfuriating in the case of multiple broken devices.

    I shouldn't have the fact that my phone doesn't work as advertised be dismissed as a "minority or uncommon problem" -- especially by a platform that cannot even hit 2% global share (and objects whenever someone describes the entire ecosystem as "minority or uncommon.")

    That's why I left. User experience counts.
    Have you actually contacted Microsoft or Nokia support by phone for a resolution?

    Zune support can fix this issue for you.

    https://support.live.com/default.asp...ct=Zune&scrx=1

    I can promise you, contacting Zune support will be much more effective than ranting all over forums like this one about why you shouldn't have to contact tech support.

    You don't have to worry about it next time, as long as you follow the directions, which should be easy now that you know what they are in advance.

    I agree completely that this is an arbitrary policy though. Microsoft could make it easier for everyone by just raising the limit to 25 devices, like Android.
    ramrac and rdubmu like this.
    04-29-2012 02:26 PM
  3. socialcarpet's Avatar
    I did a live chat and got the devices reset to 0 in about 10 minutes...
    Amazing how much more effective that is than posting lengthy complaints on a forum about it, isn't it?
    ramrac likes this.
    04-29-2012 02:29 PM
  4. jmerrey's Avatar
    Amazing how much more effective that is than posting lengthy complaints on a forum about it, isn't it?
    Effective and efficient. My problem was solved in minutes. I hadn't even though about it until I saw this thread.
    04-29-2012 03:35 PM
  5. canesfan625's Avatar
    No, the "five device limit" is not at all "reasonable," especially when they broke the only way to remove a device and offer no clear path to resolution.

    It's especially pathetic that the handset instructs you to solve the problem by using Zune, which has broken so the handset-recommended fix doesn't work.

    They didn't even push out an update to Mango to eliminate references to Zune (which still wouldn't help in my case).

    The ads say the smartphone beta test is over, but I feel very much like a beta-tester.

    I shouldn't have to "send help tickets" and wait days, weeks or months for my phone to function properly.

    I shouldn't have to search help databases only to see that the help articles on the issue refer to Zune before it was broken.

    I shouldn't have to hope that someone at Microsoft's "online chat" will help me (during the limited times they're available).

    I shouldn't have to sit and wonder what other part of the experience Microsoft will decide to break, without warning, next.

    I shouldn't have to ask, when swapping out a phone (a very common occurrance) whether "this time" my phone will be rendered useless by an opaque Microsoft policy that cannot be changed... especially iinfuriating in the case of multiple broken devices.

    I shouldn't have the fact that my phone doesn't work as advertised be dismissed as a "minority or uncommon problem" -- especially by a platform that cannot even hit 2% global share (and objects whenever someone describes the entire ecosystem as "minority or uncommon.")

    That's why I left. User experience counts.
    I can see you haven't spent much time with iTunes..
    04-29-2012 05:32 PM
  6. wolf1891's Avatar
    I can see you haven't spent much time with iTunes..
    well of course he can't have spent much time with iTunes... he's spending all his time on here whining! :P
    04-29-2012 06:12 PM
  7. canesfan625's Avatar
    Meh forget all this. Just use that registry hack and it all comes back.
    04-29-2012 07:58 PM
  8. thelastfoiter's Avatar
    All you came here to do is troll and spread hate about Windows Phone... On a Windows Phone forum! If you're not asking for help or contributing in some way, you should find another forum. People are offering solutions and you reject them and continue ranting. LEAVE
    eric12341 likes this.
    04-29-2012 09:47 PM
  9. DanSmithKY's Avatar
    Sure, Canesfan. You're probably right, my Windows Phone devices were most likely under the same section as my zune device, but they are no longer listed.

    The registry hack may work; if I run into this problem again I will try it.
    04-30-2012 04:03 PM
  10. baileystein's Avatar
    Since I work with phones, my app limit gets filled very quickly. However, if you do a live chat with Microsoft online they will reset the limit for you, I think it take about an hour.
    04-30-2012 05:38 PM
  11. canesfan625's Avatar
    Sure, Canesfan. You're probably right, my Windows Phone devices were most likely under the same section as my zune device, but they are no longer listed.

    The registry hack may work; if I run into this problem again I will try it.
    I tried it for giggles. The registry addition adds the marketplace back to computers and devices.
    05-01-2012 04:55 AM
  12. rdubmu's Avatar
    I just wanted to end this thread. I finally did hit the 5 device limit. I contacted support from this quote below. It took about 5-10 minutes while my device fixed itself. I had to do one reboot to get it to work.

    It was quick and easy. Hopefully somebody will find this to be helpful, thank you Socialcarpet and the rest who contributed to this thread.

    Have you actually contacted Microsoft or Nokia support by phone for a resolution?

    Zune support can fix this issue for you.

    https://support.live.com/default.asp...ct=Zune&scrx=1

    I can promise you, contacting Zune support will be much more effective than ranting all over forums like this one about why you shouldn't have to contact tech support.

    You don't have to worry about it next time, as long as you follow the directions, which should be easy now that you know what they are in advance.

    I agree completely that this is an arbitrary policy though. Microsoft could make it easier for everyone by just raising the limit to 25 devices, like Android.
    05-01-2012 06:25 PM
  13. petersun21's Avatar
    I just wanted to end this thread. I finally did hit the 5 device limit. I contacted support from this quote below. It took about 5-10 minutes while my device fixed itself. I had to do one reboot to get it to work.

    It was quick and easy. Hopefully somebody will find this to be helpful, thank you Socialcarpet and the rest who contributed to this thread.
    No one should complain about people complaining. Microsoft should have fixed it now. Why are there so many loose ends? Go back to the $25 gift card MS gave out for people to buy apps. It is very good intent. What result has MS achieved. I spent it on my phone bills. Has anyone tried to use the gift card to purchase an that is over $25? From the marketplace, it is impossible to do that. MS should take all complaints and improve.
    05-01-2012 10:47 PM
  14. rdubmu's Avatar
    What are you talking about? All I said was there was a solution to the question that I posted. That's it, the other crap in the thread is about complaining, but there is a solution that is faster to than the time it took for some people to type out complaint post. From there without eve following suggestions, people are just trolling

    Sent from my PI86100 using Board Express
    05-01-2012 11:38 PM
  15. socialcarpet's Avatar
    No one should complain about people complaining. Microsoft should have fixed it now. Why are there so many loose ends? Go back to the $25 gift card MS gave out for people to buy apps. It is very good intent. What result has MS achieved. I spent it on my phone bills. Has anyone tried to use the gift card to purchase an that is over $25? From the marketplace, it is impossible to do that. MS should take all complaints and improve.
    This forum isn't Microsoft's complaint department.

    Maybe people should complain to Microsoft instead of here.

    Just a thought.
    wolf1891 and rdubmu like this.
    05-02-2012 02:59 PM
  16. selfcreation's Avatar
    This forum isn't Microsoft's complaint department.

    Maybe people should complain to Microsoft instead of here.

    Just a thought.
    AMEN!

    THREAD CLOSED:
    for more info please visit the following links.

    Home - Microsoft Answers Microsoft Support

    Customer Feedback for Windows Phone

    https://www.windowsphone.com/en-US/account

    devices.live.com

    https://support.live.com/default.asp...ct=Zune&scrx=1

    or next time simply call customer service for WP/MS/Zune
    wolf1891, eric12341 and rdubmu like this.
    05-02-2012 04:38 PM
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