1. LeoBloom.'s Avatar
    I've been trying out windows phones in several stores. The reps never had the windows marketplace credentials so I always had to use my Live ID in order to try out various free apps. I always reset the phones in the end, or so I thought. Just a few minutes ago I received an email confirming a wp app purchase I never made. I am afraid some store I have gone to still has my credentials on a display phone. I can't seem to figure out who to contact about this. I also don't ever remember putting in my CC information into a windows Live account.

    Is there a way to remotely log out off all phones I've ever signed into? What else do I need to do?
    04-28-2012 04:54 PM
  2. canesfan625's Avatar
    I've been trying out windows phones in several stores. The reps never had the windows marketplace credentials so I always had to use my Live ID in order to try out various free apps. I always reset the phones in the end, or so I thought. Just a few minutes ago I received an email confirming a wp app purchase I never made. I am afraid some store I have gone to still has my credentials on a display phone. I can't seem to figure out who to contact about this. I also don't ever remember putting in my CC information into a windows Live account.

    Is there a way to remotely log out off all phones I've ever signed into? What else do I need to do?
    .. change your password.
    04-28-2012 04:56 PM
  3. kenzibit's Avatar
    Yeah, just go to your Live ID on a PC and change your password as soon as possible. This will prevent the phones with your old password from making purchases.

    Sent from my HTC HD7 using Board Express
    04-28-2012 05:06 PM
  4. kenzibit's Avatar
    Phone won't be able to sync with Live ID now that you've changed password. Phone will start displaying errors that will annoy sales reps and enable them to format. I don think they can afford a display phone from showing sync errors to potential buyers.

    Sent from my HTC HD7 using Board Express
    LeoBloom. likes this.
    04-28-2012 05:11 PM
  5. LeoBloom.'s Avatar
    Ok, that's good news. Now how would I go about canceling the app purchase I received notification of earlier? And is there anyway to force a wipe of my personal information instead on relying on some unamused sales associate?
    04-28-2012 05:22 PM
  6. vizagdude's Avatar
    Don't worry about it, if you do not have a credit card on file. Just change your password. That should take care of it. Even the free trial comes up as bought in Windows Phone, I think. I'm not entirely sure though.

    Sent from my Lumia 900 using Board Express
    04-28-2012 05:23 PM
  7. LeoBloom.'s Avatar
    I don't think there is a CC on it. When I went to check billing information on the microsoft website that shows the purchase, I don't see any mention of method of payment. How can I confirm my card wasn't used.
    04-28-2012 05:39 PM
  8. canesfan625's Avatar
    I don't think there is a CC on it. When I went to check billing information on the microsoft website that shows the purchase, I don't see any mention of method of payment. How can I confirm my card wasn't used.
    .. Your card account statement?
    04-28-2012 06:21 PM
  9. btbam91's Avatar
    Hmmm. I've changed my live account ID numerous times and it has never done anything to my phone.
    04-29-2012 11:13 AM
  10. Goodeye's Avatar
    Go to Windowsphone.com go to the "my phone section, on the left you will see your phone, and a drop down you can select all other phones that are using your LIVE id, from here you can remove them, that with changing your password should ensure your account is no longer used.
    04-29-2012 12:04 PM
  11. LeoBloom.'s Avatar
    Goodeye, I have four phones on that page. These must be all the ones that I've ever logged into. I think that the phones still stay on that page even if I factory reset them in the store.

    I thought about removing them from the account, but I also noticed an erase function. I tried running it for all four phones but each time the website told me that the phone could not be reached, that Microsoft will keep trying to reach and wipe the phones, and that I may leave my email at which I will be contacted once Microsoft succeeds at wiping the phone.

    Given that I would get a confirmation from Microsoft that the phone was wiped, do you think it's better to wait for the confirmation or is it better to remove the phones from my account now?
    04-29-2012 12:12 PM
  12. Major's Avatar
    If you don't have a credit card set up, then the app was charged to your phone bill. You'll probably get stuck with the bill.
    04-30-2012 10:34 AM
  13. theefman's Avatar
    Goodeye, I have four phones on that page. These must be all the ones that I've ever logged into. I think that the phones still stay on that page even if I factory reset them in the store.

    I thought about removing them from the account, but I also noticed an erase function. I tried running it for all four phones but each time the website told me that the phone could not be reached, that Microsoft will keep trying to reach and wipe the phones, and that I may leave my email at which I will be contacted once Microsoft succeeds at wiping the phone.

    Given that I would get a confirmation from Microsoft that the phone was wiped, do you think it's better to wait for the confirmation or is it better to remove the phones from my account now?
    The erase function depends on an active network connection, not sure if Wifi alone would do it, which is why the phones cant be reached per the site. I think the best option is to do as Goodeye suggested and remove all the phones listed there. If you currently have a WP you can just reconnect your phone to Zune to resync.
    04-30-2012 11:27 AM
  14. rdubmu's Avatar
    Honestly never do that again. You should be logging in from a phone like that, ask a sales rep to put in there info...
    04-30-2012 01:02 PM
  15. LeoBloom.'s Avatar
    Honestly never do that again. You should be logging in from a phone like that, ask a sales rep to put in there info...
    I wouldn't have to do this if the sales reps anywhere in my area had any competence with Windows Phones whatsoever. Nobody ever has any login information. I'm surprised they're able to sell any Windows phones at all.
    04-30-2012 08:10 PM
  16. Zaisaroni's Avatar
    You really shouldn't be surprised that this happened. Make a dummy account to test phones if you want...
    04-30-2012 11:20 PM
LINK TO POST COPIED TO CLIPBOARD