1. btbam91's Avatar
    He touch screen isn't working properly. Can barely scroll down the main screen. It's really stuttery. When I plug it in to charge, it works fine!

    Help!
    06-01-2012 10:17 PM
  2. jimski's Avatar
    Try a hard reset. Can't hurt.

    Sent from my HTC Surround using Board Express
    06-01-2012 10:30 PM
  3. btbam91's Avatar
    Didn't work.

    ugh, this is f'ing stupid.
    06-01-2012 10:55 PM
  4. btbam91's Avatar
    Can't even type correctly! 1 of every 5 keyboard presses actually registers....
    06-01-2012 11:01 PM
  5. DanielCeleste's Avatar
    Other than a battery pull or forced reset, it appears that nothing you do can rectify the issue because it seems to be a hardware issue. Sorry :(
    06-01-2012 11:41 PM
  6. btbam91's Avatar
    Aye...not ready to drop $200 on a new phone. :(
    06-02-2012 01:21 AM
  7. eric12341's Avatar
    If you have insurance through your carrier, they'll replace it for free. However if you don't you may be charged for a replacement or have to buy a new phone entirely. Alternatively you can send it to Samsung for repair.
    06-02-2012 05:24 AM
  8. btbam91's Avatar
    If you have insurance through your carrier, they'll replace it for free. However if you don't you may be charged for a replacement or have to buy a new phone entirely. Alternatively you can send it to Samsung for repair.
    I do have insurance, so I have to pay $200.
    06-02-2012 08:32 AM
  9. 64GUNSHIP's Avatar
    Purchasing a new touch screen digitizer may very well fix the problem. You can typically get them for less than $100 on eBay
    06-02-2012 09:09 AM
  10. jimski's Avatar
    Does the phone have water damage or was it abused? If not it is covered by a one year warranty in the US (more or less in other parts of the world). Is the phone less than a year old? If not, then it's probably time for a replacement anyway.

    Sent from my Lumia 900 using Board Express Pro
    rdubmu likes this.
    06-02-2012 10:03 AM
  11. btbam91's Avatar
    Does the phone have water damage or was it abused? If not it is covered by a one year warranty in the US (more or less in other parts of the world). Is the phone less than a year old? If not, then it's probably time for a replacement anyway.

    Sent from my Lumia 900 using Board Express Pro
    You my friend are correct! I was going through the insurance claim process and it said to call AT&T because I may still be under warranty. Called them an I was! They're sending me a new phone this coming week! :D :D
    rdubmu and selfcreation like this.
    06-02-2012 10:09 AM
  12. palandri's Avatar
    You my friend are correct! I was going through the insurance claim process and it said to call AT&T because I may still be under warranty. Called them an I was! They're sending me a new phone this coming week! :D :D
    Cool! Glad you got that resolved.
    rdubmu likes this.
    06-02-2012 10:26 AM
  13. btbam91's Avatar
    So... weirdly enough, my phone KIND OF started working. The screen is a lot more responsive but the screen doesn't shut off at all when it's locked. I hit the lock button and it will shut off for about 2 seconds before it turns on again.
    06-03-2012 12:51 PM
  14. 11B1P's Avatar
    So... weirdly enough, my phone KIND OF started working. The screen is a lot more responsive but the screen doesn't shut off at all when it's locked. I hit the lock button and it will shut off for about 2 seconds before it turns on again.
    maybe the proximity sensor is bad?
    06-03-2012 01:18 PM
LINK TO POST COPIED TO CLIPBOARD