1. brokenman's Avatar
    Before anyone gets too excited, I know this is my 1st post here and I know that this isn't a Microsoft site so Steve Ballmer isn't likely to read my letter. However, this site is a valuable resource to Windows Phone users, even long time lurkers like myself, and I just want to say this one thing:

    Dear Microsoft,

    I consider myself to be an advanced and dedicated user of many of your products. I am a middle-aged technical professional and I have been using Microsoft products since the very beginning. In 1984, I was a young engineer at a large company but given the privilege to work with one of the first IBM PCs with MS Windows. In the ensuing years, I have enjoyed (and sometimes suffered through) the evolution of Windows to what you have today, which I still prefer above all others. When Pocket PCs came along, I was an early adopter and I stuck with your mobile OS through a range of cell phones. Although I never considered myself a fanboy, I bragged to everyone about the things my phone could do that theirs could not. Until now. I have been using Windows Phone 7.5 since the first day of release but have reached the end of my rope (and the end of my arm) over its limitations. My biggest gripe: fixed system font size. This is probably a minor issue in the big scheme of things but it shows an underlying lack of concern for your user base. I have always thought that MS products have just the right degree of user flexibility and customization to allow the user to accomplish what they need to accomplish. But it seems that you have chosen to take that away and have moved to a one-size-fits-all mentality. That is what Apple does and that is why I have never owned an Apple product for myself. Apple products suit my children and my mother because they are easy. I dont want easy, I want good functionality and flexibility to accomplish my work and you, Microsoft, have in my opinion been the stalwart of that line, at least in your thinking if not always in your practice.

    I have been loyal to you going on 30 years but the end is nigh. Tomorrow I will discard my Windows 7.5 Mango phone and replace it with an Android phone. Yes, I have been cheating on you a little; reading about the Google Android systems, playing with the phones in the AT&T store, even going so far as to buy one from Ebay to check out the functionality. And guess what? I like it. I like how I can change almost anything to suit me, including accommodating my failing eyesight that cant read the 6-point font size of the status bar clock on my Mango powered phone. But it is more than that. There are no useful apps for your phone. Sure, all the talking heads say Give it time, they will come but they wont come. The apps wont come because you have so many limitations on developers and so many built-in development limitations within your OS that useful apps are impossible to create. I hope I am wrong and I look forward to the day that I can return because there is much that I will miss, but I hold out little hope.

    You may not care that you are losing a customer, you may not care that you are losing a customer that has been loyal to your mobile products since Windows CE, but the bottom line remains the same: you are losing a customer today because you failed to remember that customer satisfaction is important to a successful business model. There are many more users like me out there so I hope you get back on track before Windows Phone becomes another one of those things that we can tell our kids about that used to be.

    So, goodbye Microsoft Phone, it has been fun but I need to go where I am wanted.

    Regards,
    Brokenman
    MrBurrrns and pmhgeneral like this.
    07-09-2012 11:28 PM
  2. HeyCori's Avatar
    Cool story, bro.
    07-09-2012 11:32 PM
  3. 12Danny123's Avatar
    We won't give a **** when you come back here. Ur acting like a girl. Cheating WTF? That was lame

    Cheers :-)
    Last edited by 12Danny123; 07-10-2012 at 05:25 AM.
    07-09-2012 11:51 PM
  4. Duvi's Avatar
    Later man!
    07-10-2012 12:07 AM
  5. tekhna's Avatar
    No... No. He's a brokengirl. Serouisly
    Dude. Do you have mental health issues? I say that sincerely, without any malice. You're incredibly volatile.
    07-10-2012 12:38 AM
  6. Kredrian's Avatar
    WP will not be for everybody, that's what choice is all about. I personally dislike Android and am more than happy with Wp. I hope you find what your looking for regardless

    Sent from my Lumia 900 using Board Express
    MrBurrrns likes this.
    07-10-2012 12:54 AM
  7. jdevenberg's Avatar
    Honestly, if you want a windows desktop experience on your phone, you will be happier on android. If you want integration with Microsoft services in an easy to use, attractive package, then windows phone is the answer. Microsoft didn't make the phone Os you want because you want android. Ms is aiming to come in somewhere between apple and google in tue openness of their Os. For me it is the happy medium. I get device choice without worrying about malware, phone crashes, poor reliability, and battery pulls.
    ilsonfan and Kredrian like this.
    07-10-2012 01:46 AM
  8. SnailUK's Avatar
    Thats a fairly well written letter, and to be fair, i see the moaning about text size quite frequently on WP7/iPhone forums.

    Not really interested in Android, so i didn't realise text size was customisable, but due to the tiny screen on phones, i can't imagine theres that much room for text size customisation, without dramatically reducing the amount of stuff you can actually display.

    The one thing that got me was...

    There are no useful apps for your phone
    With a library of 100k apps, how can there not be a single useful application for a WP7 device?

    Sounds like a bit of an exageration to me.
    Nataku4ca, soulzero and steve_w_7 like this.
    07-10-2012 02:39 AM
  9. blehblehbleh's Avatar
    I think he should've just waited for Surface; sounds like he wants a true portable computer not a phone.
    12Danny123 likes this.
    07-10-2012 04:53 AM
  10. MrBurrrns's Avatar
    I was actually thinking about doing something similar - to write an open letter to Microsoft with all the open issues that WP has and nobody cares to fix. And what's even worse all the WP centric sites let it slide and do nothing about it. So the chances to bring some attention to the issues and to force MS to fix them is slim to nothing. They have the power but they don't use it. And so we are stuck with halfhearted solutions that frustrate and alienate users. And I am so sick of it, the WP8 announcement has been the final nail in the coffin that has convinced me to move to Android.
    07-10-2012 06:59 AM
  11. sconrad308's Avatar
    Good-bye sirs. Hope you find your happiness with Android. Personally, I didn't enjoy my android experience, but maybe you will.
    07-10-2012 07:46 AM
  12. GSOgymrat's Avatar
    Before anyone gets too excited, I know this is my 1st post here and I know that this isn't a Microsoft site so Steve Ballmer isn't likely to read my letter. However, this site is a valuable resource to Windows Phone users, even long time lurkers like myself, and I just want to say this one thing:

    Dear Microsoft,

    I consider myself to be an advanced and dedicated user of many of your products. I am a middle-aged technical professional and I have been using Microsoft products since the very beginning. In 1984, I was a young engineer at a large company but given the privilege to work with one of the first IBM PCs with MS Windows. In the ensuing years, I have enjoyed (and sometimes suffered through) the evolution of Windows to what you have today, which I still prefer above all others. When Pocket PCs came along, I was an early adopter and I stuck with your mobile OS through a range of cell phones. Although I never considered myself a fanboy, I bragged to everyone about the things my phone could do that theirs could not. Until now. I have been using Windows Phone 7.5 since the first day of release but have reached the end of my rope (and the end of my arm) over its limitations. My biggest gripe: fixed system font size. This is probably a minor issue in the big scheme of things but it shows an underlying lack of concern for your user base. I have always thought that MS products have just the right degree of user flexibility and customization to allow the user to accomplish what they need to accomplish. But it seems that you have chosen to take that away and have moved to a one-size-fits-all mentality. That is what Apple does and that is why I have never owned an Apple product for myself. Apple products suit my children and my mother because they are easy. I dont want easy, I want good functionality and flexibility to accomplish my work and you, Microsoft, have in my opinion been the stalwart of that line, at least in your thinking if not always in your practice.

    I have been loyal to you going on 30 years but the end is nigh. Tomorrow I will discard my Windows 7.5 Mango phone and replace it with an Android phone. Yes, I have been cheating on you a little; reading about the Google Android systems, playing with the phones in the AT&T store, even going so far as to buy one from Ebay to check out the functionality. And guess what? I like it. I like how I can change almost anything to suit me, including accommodating my failing eyesight that cant read the 6-point font size of the status bar clock on my Mango powered phone. But it is more than that. There are no useful apps for your phone. Sure, all the talking heads say Give it time, they will come but they wont come. The apps wont come because you have so many limitations on developers and so many built-in development limitations within your OS that useful apps are impossible to create. I hope I am wrong and I look forward to the day that I can return because there is much that I will miss, but I hold out little hope.

    You may not care that you are losing a customer, you may not care that you are losing a customer that has been loyal to your mobile products since Windows CE, but the bottom line remains the same: you are losing a customer today because you failed to remember that customer satisfaction is important to a successful business model. There are many more users like me out there so I hope you get back on track before Windows Phone becomes another one of those things that we can tell our kids about that used to be.

    So, goodbye Microsoft Phone, it has been fun but I need to go where I am wanted.

    Regards,
    Brokenman
    Dear Sir or Madame,

    I have been a loyal customer for many years but find Windows Phone does not offer the level of customization or number of useful apps I expect from Microsoft. Like many other technical professionals who desire flexibility I will be purchasing an Android product. Please consider your customer's needs more closely as you move forward with Windows Phone.

    Regards,
    Brokenman
    07-10-2012 07:47 AM
  13. theefman's Avatar
    Its just a phone, no need for a dear John letter. People really are starting to take this stuff way too seriously.
    07-10-2012 07:54 AM
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