09-29-2012 12:53 AM
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  1. jimski's Avatar
    As my poor Surround sits on my desk Tangoless, probably for the rest of its short life. Yes, I forced 8107 as I couldn't wait for AT&T any longer. They should be ashamed, and yes it is criminal.

    Here's why. If you bought the phone outright from Staples or Joe's Electronics, and it had a flaw like a disappearing keyboard, you could return it fo a brand new phone or get your money back. Same as if you bought a DVD player or Surround Sound system. AT&T subsidizes the cost of the phone, but you are still paying for it every month. If they want to credit me for all the subsidy charges after last March, when 8107 should have been released, they can keep their stinking update.

    Sent from my Lumia 900 using Board Express Pro
    08-16-2012 08:08 PM
  2. cckgz4's Avatar
    I have tango waiting in my device. Just need to get my comp functional
    08-22-2012 12:00 AM
  3. sdchris's Avatar
    I bought an HTC One X and don't have any regrets about leaving. My focus served me well for ~20 months, but it was time to give it a rest and say goodbye to the disappearing keyboard.
    08-22-2012 07:49 PM
  4. inteller's Avatar
    I filled a BBB complaint....I'm sure since the are in cahoots with BBB Atlanta ATT will just get it "resolved" without doing anything but I couldn't take it any longer with this BS.
    08-22-2012 10:51 PM
  5. mikeeemm's Avatar
    I emailed at&t about my Samsung focus keyboard disappearing and they responded by saying that they are sorry about it and need to be on the phone talking to me about solving the issue.
    08-23-2012 12:34 AM
  6. aubreyq's Avatar
    I emailed at&t about my Samsung focus keyboard disappearing and they responded by saying that they are sorry about it and need to be on the phone talking to me about solving the issue.
    Yeah, good luck with THAT.
    08-23-2012 07:56 AM
  7. inteller's Avatar
    fortunately I don't have service with them so they can use that ploy on me.
    08-23-2012 08:04 AM
  8. Long Syntax's Avatar
    I emailed at&t about my Samsung focus keyboard disappearing and they responded by saying that they are sorry about it and need to be on the phone talking to me about solving the issue.
    I wish you the best of luck with calling them. I did the same thing. I spent about 90 minutes on the phone, being passed from one person to the other. The call wound up in warrenty services and the only thing they all consistently offered was for me to purchase a new phone and renew my contract.

    I really aggravates me to know that the only thing I can expect in service from AT&T is to get advice that benifits them.

    I asked Daniel Rubino on the podcast yesterday about their opinion of AT&T ever releasing TANGO (which includes 8107) for the original Focus. His opinion was that they probably wouldn't because it's been at end of life for quite some time. His advice was to get 8107 (or tango) on it yourself if you want it. I have to agree with Daniel at this point, even though in principle the disappearing keyboard issue was present before the Focus ever went "end of life".

    I totally respect your principled stance, but I fear it's like spitting in the wind.
    aubreyq likes this.
    08-23-2012 11:10 AM
  9. Arcticwolf's Avatar
    I can't see how ATT is any worse than Sprint, at least they get some nice phones. Considering that I was thinking of dumping Sprint for ATT now I have doubts. I guess I should really consider getting an unlocked Lumia and going to straightalk. seems to be the only way to get updates in a timely fashion.
    08-23-2012 07:09 PM
  10. inteller's Avatar
    that's right, that's what you should do.
    08-23-2012 07:09 PM
  11. Arcticwolf's Avatar
    that's right, that's what you should do.
    I am guessing you have no issues with Straight Talk? Your Titan is an international model? Unlocked? Using ATT network? I only heard about ST a week ago. Trying to figure it all out. Any help would be great. Thanks.
    08-23-2012 09:00 PM
  12. N8ter's Avatar
    I'm guessing the MODs would have issue with your screen name if they actually knew what it stood for.
    08-24-2012 12:28 AM
  13. inteller's Avatar
    I am guessing you have no issues with Straight Talk? Your Titan is an international model? Unlocked? Using ATT network? I only heard about ST a week ago. Trying to figure it all out. Any help would be great. Thanks.
    No my Titan is from ATT, you cant get int Titans in the US. It is not unlocked. Go to straighttalksim.com and read. MMS will not work on the Titan with bing services. you can have either or.
    09-04-2012 03:35 PM
  14. GoodThings2Life's Avatar
    I'm sorry, I'm not reading through a half-billion posts to see if it has been mentioned, but all I can say is this...

    Carriers and OEMs alike are responsible for updates. Microsoft releases OS fixes... it's up to the other partners to issue them. EXCEPT... if you're that obsessed about them, there's always the manual method. Stop complaining and start installing!

    Also, this is PRECISELY why Microsoft is taking OS updates out of their hands beginning with WP7.8 and WP8. All users will have the ability to get updates for at least 18 months after the device release. After that, well, it's anybody's guess, but I bet they're assuming we'll upgrade from that point.

    Also, look at your OEM... if they are one of the ones not releasing updates and not fixing problems, vote with your wallet and switch OEMs. That's why I'm leaving HTC after 5 years and moving to Nokia (likely) or Samsung (second).
    09-04-2012 06:02 PM
  15. gentry33's Avatar
    I'm pretty much resigned that my HTC Surround on AT&T will run on os 7.1.7720 until it croaks. All is not doom and gloom however, I don't have much issue with disappearing keyboard, it seldom occurs. It is developer unlocked ( still with Chevron token even though I did submitt to MS ), interop unlocked and rooted with WP7 Root tools (thank you Heathcliff74). It has on screen xap deployer by Ultrashot. I may never sync with pc and Zune ever again, Tango does not have much to offer and I can wait for the new start screen until I get a WP8.
    09-04-2012 06:23 PM
  16. inteller's Avatar
    I'm sorry, I'm not reading through a half-billion posts to see if it has been mentioned, but all I can say is this...

    Carriers and OEMs alike are responsible for updates. Microsoft releases OS fixes... it's up to the other partners to issue them. EXCEPT... if you're that obsessed about them, there's always the manual method. Stop complaining and start installing!

    Also, this is PRECISELY why Microsoft is taking OS updates out of their hands beginning with WP7.8 and WP8. All users will have the ability to get updates for at least 18 months after the device release. After that, well, it's anybody's guess, but I bet they're assuming we'll upgrade from that point.

    Also, look at your OEM... if they are one of the ones not releasing updates and not fixing problems, vote with your wallet and switch OEMs. That's why I'm leaving HTC after 5 years and moving to Nokia (likely) or Samsung (second).
    no bucko, the manual method doesn't work if your phone's ROM isn't sitting on the server and you can't debrand.
    09-05-2012 08:51 AM
  17. SoloXCRacer's Avatar
    no bucko, the manual method doesn't work if your phone's ROM isn't sitting on the server and you can't debrand.
    Tutorial: How to install MAGLDR and Custom ROMs on Samsung devices - Windows Phone Hacker
    nCogNeato likes this.
    09-06-2012 02:59 PM
  18. inteller's Avatar
    DON'T TAKE MY POST OUT OF CONTEXT. I'm talking about HTC devices.
    09-10-2012 04:09 PM
  19. inteller's Avatar
    ok I'm dredging this thread back up because I just had an infuriating phone call with ATT over my business complaint. They are a complete and useless failure of a company!!!!!!! They basically admitted that they don't know **** FROM WITHIN their own company until the public knows it!?!?! WHAT THA F ?!?!?! All I could get out of them was a fu ing empty 'I'm sorry we don't have an update for it' THEN they tried to LIE and say they don't even have the update! BULL****, HTC confirmed on two separate support calls that the update has been sent to ATT for testing. After telling them that they backtracked and said they "have to test it for backdoors and security violations on their network" seriously...SERIOUSLY? I can bring unlocked GSM phones and stick them on your network and use them all day long that never see the light of day of ATT's "testing"

    Man, bull**** like this makes me want to God Bless America :mad::mad::mad::mad::mad:
    09-10-2012 04:14 PM
  20. mikeeemm's Avatar
    I wish you the best of luck with calling them. I did the same thing. I spent about 90 minutes on the phone, being passed from one person to the other. The call wound up in warrenty services and the only thing they all consistently offered was for me to purchase a new phone and renew my contract.

    I really aggravates me to know that the only thing I can expect in service from AT&T is to get advice that benifits them.

    I asked Daniel Rubino on the podcast yesterday about their opinion of AT&T ever releasing TANGO (which includes 8107) for the original Focus. His opinion was that they probably wouldn't because it's been at end of life for quite some time. His advice was to get 8107 (or tango) on it yourself if you want it. I have to agree with Daniel at this point, even though in principle the disappearing keyboard issue was present before the Focus ever went "end of life".

    I totally respect your principled stance, but I fear it's like spitting in the wind.
    I emailed at&t again asking about the update that us listed on their website and the issues with my keyboard disappearing, this was their reply

    Thank you for taking the time to e-mail AT&T to question when the
    software update for your device will be available. My name is Audi Byrd
    and I am happy to assist you. After reading your e-mail and reviewing your account, I have confirmed
    that you will be notified once the new software update is available.
    Unfortunately, I am unable to confirm when that will be. Please contact
    AT&T Technical Support at 1-800-331-0500 for more information.
    09-28-2012 05:42 PM
  21. cammsaul's Avatar
    If you're not satisfied with your support from AT&T, file a complaint with the BBB. The more they get, the more they'll have an impact.
    I filed a complaint with the BBB a few months ago about 8107... https://atlanta.app.bbb.org/complain...43928/c/b2km24. The complaint was closed when AT&T got back to them that they "have determined that we will not offer 8107 at this time... AT&T sincerely regrets any inconvenience this issue may have caused. Please feel free to contact me directly at 4053024369 if you have any additional questions or concerns in this matter." from Shane Clark, the AT&T Customer Appeals Manager. Maybe if we all call him directly and complain?
    09-28-2012 07:37 PM
  22. mikeeemm's Avatar
    im surprised at&t has been responding quickly. I emailed the guy back and said I've called customer support and technical support and a they can suggest is to buy a new phone. So I received another email from another person.
    Thank you for taking the time to e-mail AT&T regarding updating the software on your Samsung Focus to Windows 7.5. My name is Gary Robertson, and I am happy to help you with your inquiry.



    I have verified the software updates for the Samsung Focus have been available since 6/27/2012. To complete the update please follow the instructions below.



    The device update process:

    1. Download Zune or WP7 Connector software to PC or MAC (if not previously installed).

    2. Connect the device to the PC or MAC.

    3. A full backup of the device is performed.

    4. The update is applied to the phone.

    5. The phone's data is restored from the earlier backup.

    All WP7.5 updates are obtained through the Zune desktop software.

    I replied saying I've done that and it says my phone is up to date with os 7720
    09-28-2012 09:19 PM
  23. mikeeemm's Avatar
    Now there telling me to contact Samsung

    I apologize that you are having problems updating your phone to the most
    recent software version update Windows 7.5. For further assistance with
    this issue you would need to contact your phone manufacture Samsung at
    1-888-987-4357.
    09-29-2012 12:53 AM
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