1. parion's Avatar
    Hey, new here! Have had a HD7 for about years now. I'm using my old laptop while my new one is fixed up. My old laptop has Windows 8 installed and I wanted to listen to some music. I plugged in my WP into the USB port and it won't recognize the device. What do I do?
    08-07-2012 07:47 PM
  2. sdreamer's Avatar
    Do you have Zune installed? Think that pulls drivers as well.

    Sent from my Lumia 900 using Board Express
    08-07-2012 07:51 PM
  3. parion's Avatar
    I do. Actually let me reinstall my laptop since I just got Zune. I DO have Zune Music though.
    08-07-2012 07:59 PM
  4. parion's Avatar
    Didn't work. Still have the same problem
    08-07-2012 08:10 PM
  5. Sergio The One's Avatar
    Hello there...

    It's weird that your device is not being recognized because I have Windows 8 Release Preview and I can confirm that it works as it should.

    You may have a bad installation of the driver... I think I would go to device manager and remove the device altogether and connect it again.

    Hope it helps!
    08-07-2012 08:58 PM
  6. parion's Avatar
    Should the new Music app recognize my phone?

    And I can't seem to get it to recognize my device...:@
    08-07-2012 09:24 PM
  7. Sergio The One's Avatar
    Should the new Music app recognize my phone?

    And I can't seem to get it to recognize my device...:@
    Nope... the Music app will not recognize your device. You'll have to use the regular Zune software.
    08-07-2012 10:37 PM
  8. AMPed126's Avatar
    The music app won't work but the Zune software will. You will most likely have to remove the drivers and reinstall them, I have windows 8 on a desktop I think its the consumer preview and I can assure you that it does work, thats where I always plug my phone in, only difference is im using a lumia 900 but it should not matter I don't think.

    Sent from my Lumia 900 using Board Express
    08-07-2012 10:41 PM
  9. CJ Thunder's Avatar
    Nope... the Music app will not recognize your device. You'll have to use the regular Zune software.
    I have been using 8 for over six months, this is correct.

    The music app won't work but the Zune software will. You will most likely have to remove the drivers and reinstall them, I have windows 8 on a desktop I think its the consumer preview and I can assure you that it does work, thats where I always plug my phone in, only difference is im using a lumia 900 but it should not matter I don't think.

    Sent from my Lumia 900 using Board Express

    Sucks, but I bet this is what will do it.
    08-08-2012 12:44 AM
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