1. Carry on Hurling's Avatar
    I have a Lumia 800, and was signed in with a Hotmail account. Outlook.com looked attractive and I signed up, thing is I can't remove the hotmail account on the WP 7.5 OS as the primary account. It also woun't let me login via Hotmail. No I can't update applications or download them from Marketplace.

    So, is there a way of removing the Hotmail details and using the Outlook.com as the primary, or do I have to rebuild?

    Thank you in advance......
    09-26-2012 06:15 AM
  2. Zerveone's Avatar
    Your only way is to hard reset your device (restoring it to factory settings) and then signing in with your primary Outlook account.
    Remember - doing so clears all data on Your phone (game saves, texts, apps, everything...)
    Carry on Hurling likes this.
    09-26-2012 06:46 AM
  3. Daniel Ratcliffe's Avatar
    Remember as well that trying to use the outlook as the primary email for controlling apps will mean you can't download apps, use Xbox gamertag, use Zune, etc. Unless it's a live email that you've upgraded to Outlook in which case you don't need to do anything with your phone.
    Carry on Hurling likes this.
    09-26-2012 06:52 AM
  4. Neo Nuke's Avatar
    Remember as well that trying to use the outlook as the primary email for controlling apps will mean you can't download apps, use Xbox gamertag, use Zune, etc. Unless it's a live email that you've upgraded to Outlook in which case you don't need to do anything with your phone.
    are you sure this is true? i think i remember seing an article on WPCentral on how to migrate your WP to an outlook adress or alias
    09-26-2012 09:31 AM
  5. HeyCori's Avatar
    are you sure this is true? i think i remember seing an article on WPCentral on how to migrate your WP to an outlook adress or alias
    I believe this is the guide you are referring too.

    Guide: How to get a new Live ID and keep all your Windows Phone app purchases | wpcentral | Windows Phone News, Forums, and Reviews

    Sadly, it still requires a hard reset.
    09-26-2012 09:46 AM

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