Hi,
Please see this thread which has my post:
Samsung Focus S screen malfunctions unless plugged... - AT&T Community Support
After posting to the ATT forum I talked with Samsung tech support and they said that my phone is indeed under warranty. They suggested to re-install Zune but that didn't help. Next step, according to them, should be to do a Factory Reset.
I am not sure that will help either. But I could give it a try after backing up the phone fully. In none of PCs Zune is able recognize the phone, so that will not help. Now my options are to email myself the photos/videos or store on the Skydrive.
Note: The phone works perfectly fine so long it is charging through either the PC or the wall outlet. I do have the skydrive application installed. I have 25 gb in Skydrive--almost un-used and the phone only has 6-7 gb of files/data.
What are my options to fix this phone? I am fairly certain that the Factory Reset will not help. Eventually I should be able to get a replacement from Samsung.
What are my options to backup and restore this phone, considering PC connection is not working? Is there an app which can help with some kind of Skydrive backup/restore?
BTW, I am planning to upgrade to Nokia Lumia 920 when that comes out! But I need a functioning smart phone--preferably a Windows Phone one--till that.
Thanks!
Please see this thread which has my post:
Samsung Focus S screen malfunctions unless plugged... - AT&T Community Support
After posting to the ATT forum I talked with Samsung tech support and they said that my phone is indeed under warranty. They suggested to re-install Zune but that didn't help. Next step, according to them, should be to do a Factory Reset.
I am not sure that will help either. But I could give it a try after backing up the phone fully. In none of PCs Zune is able recognize the phone, so that will not help. Now my options are to email myself the photos/videos or store on the Skydrive.
Note: The phone works perfectly fine so long it is charging through either the PC or the wall outlet. I do have the skydrive application installed. I have 25 gb in Skydrive--almost un-used and the phone only has 6-7 gb of files/data.
What are my options to fix this phone? I am fairly certain that the Factory Reset will not help. Eventually I should be able to get a replacement from Samsung.
What are my options to backup and restore this phone, considering PC connection is not working? Is there an app which can help with some kind of Skydrive backup/restore?
BTW, I am planning to upgrade to Nokia Lumia 920 when that comes out! But I need a functioning smart phone--preferably a Windows Phone one--till that.
Thanks!