1. dprocs's Avatar
    Hi,

    The screen of my Lumia 800 has stopped working, but otherwise the device seems to work fine (I can call it, track it on windowsphone.com, turn it on/off etc.).

    The problem is that I would like to copy the full size pictures from the device to my new Lumia, but I can't seem to enter the PIN correctly, so Zune keeps saying that the device is locked.
    I dont know if its because the touch has been damaged or Im simply not hitting the correct digits.

    Is there any other way to enter the PIN?
    Or is there another way I can get the full size pictures without entering the PIN?

    Thanks
    09-18-2013 07:44 AM
  2. DBDev's Avatar
    Unfortunately I don't think you can get around it, but if you try to turn on the volume, does it make any sound when you try to enter the pin? Because if it does, you are probably just hitting the wrong numbers, because in that case the touch works.
    09-18-2013 12:48 PM

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