1. ListenUpGuys's Avatar
    I have three back-ups of my WP7. All three apply to the stock retail ROM. Since then I had a different ROM, but I've changed it back to the stock ROM from the Samsung website.

    Why might Zune 4.7 or 4.8 not want to restore the back-ups? I was under the impression that it should. There are no error codes. Step 3 simply doesn't happen.
    04-27-2014 03:28 PM
  2. snowmutt's Avatar
    Do you mean you go on Zune and attempt to restore to a previous version, or just that you have the latest of your updates saved, and can't get that to load back up?

    I recently had to delete and reinstall the Zune player (on my computer, of course, not phone) due to a message and error from MS. I know they are starting to "dwindle down" their support for the Zune, and some firm ware updates came out recently. That was what caused my problem, forcing me to reinstall. Have you recieved ant notifications of any kind about your Zune player?
    Laura Knotek likes this.
    04-28-2014 01:12 AM
  3. ListenUpGuys's Avatar
    I mean WP7 backups. They're handled by Zune / WP Support Tool

    Sent from my RM-875_eu_euro1_211 using Tapatalk
    04-28-2014 06:01 AM
  4. snowmutt's Avatar
    I will play around with that and see if I can get you an answer. I have never had to use the "restore" feature for any of my WP7's, so kinda new territory for me. Unfortunatly, this forum is filled with WP 8 users, as mobile enthusiasts tend to upgrade quickly. I may be among the last still on WP 7.
    Laura Knotek likes this.
    05-01-2014 02:31 AM
  5. RTGent's Avatar
    I use Zune and WP7.5 every day, but I'm afraid I don't know what precisely you are "backing up" and, more importantly, wanting to restore, nor to where. I also don't know to what your step 3-that-doesn't-happen refers. The only WP7 backups I have are what I passively have backed up by Microsoft through my account(s). I've had four Samsung Focus devices and each time I've just restored all my music by syncing with Zune, and restored all my contacts, mail, etc. my setting up my Hotmail/Outlook accounts. The only thing I haven't been able to restore -or learned how, is my text messages.
    05-01-2014 09:34 PM
  6. snowmutt's Avatar
    Sorry it has been forever since I posted. I have done a little playing around, and as far as I can tell the "restore my phone to a previous version" revolves around that last version having been completely saved prior to the phone updating to it's next version. The ONLY fault I have found talked about on MS forums or anywhere else is if it did not back up correctly to your Zune.

    Are you still having problems?
    05-11-2014 04:14 PM

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