1. Ryan ODonnell's Avatar
    Well, this sets things apart.
    I was rather looking forward to Windows Phone 8.1 Preview for Developers, but sadly I get the error "The update was downloaded, but it couldn't be opened".

    Seems like Huawei W1 isn't going to accept the Windows Phone 8.1 update at all.
    Anyone else having this issue?

    blmnypyiuaa6wr2.jpg
    04-14-2014 10:18 AM
  2. kingenu's Avatar
    ermmm you tried a hard reset?
    04-14-2014 10:36 AM
  3. Ryan ODonnell's Avatar
    ermmm you tried a hard reset?
    I have tried every reset I can think of, but still getting the error!
    04-14-2014 10:38 AM
  4. kingenu's Avatar
    I have tried every reset I can think of, but still getting the error!
    date and time correct?
    04-14-2014 10:50 AM
  5. Ryan ODonnell's Avatar
    date and time correct?
    Everything is correct, but error code still persists!
    04-14-2014 10:52 AM
  6. joseph3423's Avatar
    take your phone off airplane mode?
    04-14-2014 11:00 AM
  7. Ryan ODonnell's Avatar
    take your phone off airplane mode?
    I've got WiFi on, but turned off cellular transmissions so all data restricts to WiFi
    04-14-2014 11:01 AM
  8. unknow91's Avatar
    AFAICT there's only one way to download this update and it's on Wi-Fi, so you shouldn't use the airplane mode. Plus you can turn off mobile data and without turning on the airplane mode! Maybe that's what happening!
    04-14-2014 11:29 AM
  9. Ryan ODonnell's Avatar
    AFAICT there's only one way to download this update and it's on Wi-Fi, so you shouldn't use the airplane mode. Plus you can turn off mobile data and without turning on the airplane mode! Maybe that's what happening!
    I'll give that a go now @unknow91
    04-14-2014 11:32 AM
  10. Harris Aleem's Avatar
    dude ...were u able to solve the problem coz i'm getting the same issue...(lumia 520)
    Edit: my update actually doesnt even download...it just says that the update couldnt be downloaded and gives an error code::
    04-14-2014 08:25 PM
  11. gatsukin's Avatar
    04-15-2014 02:37 AM
  12. Ryan ODonnell's Avatar
    Still no luck with anything, flight mode or or off with WiFi on makes no difference!

    I'm sure many of us probably hate Huawei right now, but seems like Eli. A from Microsoft is sorting it out here: Huawei Ascend W1 - No support for Windows Phone 8.1
    04-15-2014 08:12 AM
  13. j o e l's Avatar
    You may be missing an update that is older than 8.1. Try searching for an update with Preview for Developers deactivated.

    I got this problem updating a brand new out-of-the-box 925. It was showing identical error. In my haste, I immediately downloaded and activated Preview for Developers and then searched for the update. This error showed up at the end of the 8.1 download. What I realized was that I was updating from Amber straight to 8.1. I then deactivated Preview for Developers and did another search for update. The phone found GDR3/Lumia Black. I updated to Black, then activated Preview and updated to 8.1 successfully.

    Hope it helps
    04-15-2014 08:26 AM
  14. Tiaxx's Avatar
    You may be missing an update that is older than 8.1. Try searching for an update with Preview for Developers deactivated.

    I got this problem updating a brand new out-of-the-box 925. It was showing identical error. In my haste, I immediately downloaded and activated Preview for Developers and then searched for the update. This error showed up at the end of the 8.1 download. What I realized was that I was updating from Amber straight to 8.1. I then deactivated Preview for Developers and did another search for update. The phone found GDR3/Lumia Black. I updated to Black, then activated Preview and updated to 8.1 successfully.

    Hope it helps
    No updates available with Developer Preview disabled.
    04-15-2014 08:40 AM
  15. matejm1994's Avatar
    I also have this problem. And I have Huawei Ascend W2. Did you find any solutions? I tried all, hard and soft reset, and some other things, but no sucess.
    04-15-2014 08:49 AM
  16. Tiaxx's Avatar
    I believe at this point it's save to say everyone with Huawei devices is affected by this issue. All we can do is wait for MS to release a fix for the update. Well... apart from following some Chinese gibberish via Google Translate and most likely brick your device in the process...
    04-15-2014 09:15 AM
  17. matejm1994's Avatar
    I believe at this point it's save to say everyone with Huawei devices is affected by this issue. All we can do is wait for MS to release a fix for the update. Well... apart from following some Chinese gibberish via Google Translate and most likely brick your device in the process...
    Yeah... So, we will just wait now. I hope MS or Huawei fix this quickly... if not, then I would change phone for Lumia.
    04-15-2014 10:41 AM
  18. Ryan ODonnell's Avatar
    Just a quick update here at the thread below:
    http://forums.windowscentral.com/win...one-8-1-a.html
    04-18-2014 07:45 AM

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