04-23-2014 12:19 PM
31 12
tools
  1. Chalana Bel-air's Avatar
    Updated to 8.1 and now the camera doesn't work on the phone. When I try the physical button or the camera tile it crashes back to the start screen.

    I have attempted about 4 Hard resets and still nothing. Any idea or fixes? Really frustrating. I also believe the flash isnt working because flashlight apps don't work.

    Everything was working before the update.
    04-15-2014 12:51 AM
  2. kyriacou48's Avatar
    Updated to 8.1 and now the camera doesn't work on the phone. When I try the physical button or the camera tile it crashes back to the start screen.

    I have attempted about 4 Hard resets and still nothing. Any idea or fixes? Really frustrating. I also believe the flash isnt working because flashlight apps don't work.

    Everything was working before the update.
    Is this with the default camera application or Nokia Camera?
    04-15-2014 12:53 AM
  3. blue1k's Avatar
    What is your default camera app. Nokia or MS?


    Sent from my iPad using WPCentral Forums
    04-15-2014 12:54 AM
  4. Chalana Bel-air's Avatar
    Default is MS, I downloaded Nokia camera and still the same thing.

    I'm trying to download another camera up but the store won't let me. It says I'm missing my camera?
    04-15-2014 08:19 AM
  5. Chalana Bel-air's Avatar
    Apparently my phone doesn't think it has a camera.
    04-15-2014 11:44 AM
  6. SSgt Bruskowiz's Avatar
    Try a hard reset
    04-15-2014 11:49 AM
  7. Chalana Bel-air's Avatar
    Im on my 10th Hard reset and still nothing, I tried to use the hardware test app and it says unable to initialize the camera.
    04-15-2014 11:54 AM
  8. SSgt Bruskowiz's Avatar
    Ok than i advise to do a role back trought the Nokia care.
    And go back to 8.0
    04-15-2014 01:55 PM
  9. Chalana Bel-air's Avatar
    I thought you couldn't downgrade back to wp.8
    04-15-2014 04:25 PM
  10. SSgt Bruskowiz's Avatar
    Its difficult but not undoable
    there is a tutorial about a downgrade from gdr3 back to gdr2, works the same way ik guess

    here a view pointers
    http://forums.windowscentral.com/nok...rtico-rom.html

    i found this
    http://www.seidea.com/2014/04/14/nok...0-5-1-83-1414/
    and
    http://www.nokia.com/nl-nl/support/f...topic=FA142987
    The last one is in dutch
    Last edited by SSgt Bruskowiz; 04-15-2014 at 06:30 PM.
    sagara0510 likes this.
    04-15-2014 05:41 PM
  11. Chalana Bel-air's Avatar
    I successfully downgraded it, using the nokia tool. I am going to try and update it again.
    04-15-2014 08:54 PM
  12. SSgt Bruskowiz's Avatar
    Okay. Good luck
    04-15-2014 09:46 PM
  13. Chalana Bel-air's Avatar
    I updated again and the same camera issue happened again. The area around the camera is really hot, after the update. I suspect that it is a direct correlation
    OMAR KARDAME likes this.
    04-15-2014 10:32 PM
  14. sagara0510's Avatar
    omg thank you so much for the tips to revert back to wp8!

    when I updated to wp8.1, the phone was running super hot and draining the battery really fast (2-3 hours dead from full charge). at first I suspected wifi/cellular/bluetooth etc but then I realised the camera app wasn't working either and came to the conclusion the 2 issues were related.

    Looks like I will have to wait for the proper release of WP8.1 from my provider. I'm just glad to have a working camera and normal battery consumption again.
    04-15-2014 11:50 PM
  15. SSgt Bruskowiz's Avatar
    Glad that i could be of some help ;-)
    04-16-2014 05:31 AM
  16. Ahmad Barakji's Avatar
    My camera is working fine on my 1520, but most apps are sluggish and choppy.
    A lot of heavy games are unplayable (Asphalt 8, Fifa 14).
    04-16-2014 05:53 AM
  17. Pas's Avatar
    my camera doesn't work either. also, i've tried the recovery process described above using the RM-940 rom and it keeps failing. the Care Suite app keeps saying it's lost connection with the device. oh well. i just bought the 1520 yesterday and was talking to the store manager about my issue right before closing time last night. he said i can return it for a new phone today even after i told him i installed the 8.1 update. i'll see how that goes right after lunch.
    04-16-2014 08:02 AM
  18. Karthik Naik's Avatar
    i have a similiar issue, im gonna downgrade incase any of u guys had any solution after downgarde,pls post after downgrading, would be appreciated :)
    i have bad battery drain ,slightly slow phone app and camera issues where itll work prefectly,show pink lines on the screen or distortions flashing pink and white or crashes back to start , did u guys also have the same issues? ps the phone in question is a 720
    04-16-2014 08:08 AM
  19. Chalana Bel-air's Avatar
    After downgrading my phone is back to normal. Yesterday I upgraded and downgraded a total of six times, and every time I upgrade the issue happens. I have the RM-940 model. I think it will be best to wait for the actual update to update because this general update is too halfshot for me.
    OMAR KARDAME likes this.
    04-16-2014 09:06 AM
  20. SSgt Bruskowiz's Avatar
    There are stil flaws in this release I got a funny feeling that there is going to be a other update before the final release.
    04-16-2014 04:53 PM
  21. Chalana Bel-air's Avatar
    Hopefully that's what im waiting for.
    04-16-2014 06:28 PM
  22. Karthik Naik's Avatar
    how did u guys downgrade, nokia software updater says no packages available for your device or whatever? :(
    04-16-2014 10:01 PM
  23. Chalana Bel-air's Avatar
    Im not using the software updater Im using this

    Support - - Nokia - USA
    04-16-2014 11:04 PM
  24. SSgt Bruskowiz's Avatar
    Hint.......
    After you have downgrade your Phone succesfully.
    Then use the updater.
    04-17-2014 07:22 AM
  25. Chalana Bel-air's Avatar
    What updater??
    04-17-2014 04:55 PM
31 12

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