HTC 8XT Rebooting/Crashing

[Ditronics]

HI guys,

There is another way to fix it: extract the SIM card when the phone is in a continuous loop rebooting. The device will boot normally to windows and it will power off automatically, then clean the slot and the SIM card as I explain in my previous post.

Insert the card and power on the device and it's done. It works for me on two different 8x units.

Good luck :smile:

 

[dorelse]

Hey...is anyone using a weather app that a) isn't causing issues and b) is using the new transparent tiles?

 

[Ditronics]

HI again.

There is another way to apparently fix the rebooting issue: extract the SIM card (not slowly but fast) when it is in a loop of reboots. The device will boot normally to windows and then will turn off automatically.

Then clean the slot and the SIM card as I had explain in my previous post. Insert the SIM card and boot... it's done!!

I fix two 8x devices doing that.

Anyway good luck!!! :smile:

 

[Suspekt]

I don't think the problems the 8XT users are having are related to the SIM card. The phones aren't in a reboot loop, they just reboot randomly.

 

[starsoccer9]

Yes, wifi is for sure the issue. I have disabled it and since have not had a problem. I will try to reboot with it off and then reenable it and see what happens.

 

[Ditronics]

It works for me, and it is easy to check.

If does not works there is another way that apparently fix it: Remove the sim card when the device is booting in continuous loop, the device will boot normally to windows and will power off by his own.

Then clean the slot and the card, insert it and power on.... it's done!!

Let me know if it helps you to fix the issue

 

[dorelse]

It works for me, and it is easy to check.

If does not works there is another way that apparently fix it: Remove the sim card when the device is booting in continuous loop, the device will boot normally to windows and will power off by his own.

Then clean the slot and the card, insert it and power on.... it's done!!

Let me know if it helps you to fix the issue

8X <> 8XT ... you're GSM, we're CDMA on a Sprint exclusive phone. Please stop posting here unless you have an 8XT on Sprint in the US. We seem to have a unique set of issues.

Help is of course, always appreciated...but our issue is not a reboot continuous loop. Its a hang/lockup associated with using wifi.

 

[dorelse]

Yes, wifi is for sure the issue. I have disabled it and since have not had a problem. I will try to reboot with it off and then reenable it and see what happens.

100% agree, wifi has been off, and stayed off for 3 hours now...not one lockup. Interestingly enough though, I turned wifi on when I got home and it connected to my Open network just fine, and didn't lock up once.

Now I'm wondering if it isn't somewhere in the security setting code in our wifi drivers...anyway, yes, I would agree that wifi is the culprit.

 

[dorelse]

grizzlyaddams - if I remember, you're out in the country...I would be curious (if you feel up to it) if you turned off all your encryption/security for your router, if you would still see the issue? I can't replicate the hangs on my open network at the house. (Lightning strike/Power outage wiped everything, so its been open for a couple days now...otherwise mine would have been secured too.

​Just a thought...

 

[RickSaysMeh]

It looks like one more hard reset has solved my SD card issue.

 

[grizzlyaddams]

I'm in a city.

 

[dorelse]

Bummer, I thought you might be free from interference and easy to isolate with an open network if you were in the country.

Have you been stable since turning wifi off? Now I'm wondering if Weather wasn't an issue...

 

[strikeswp]

I use an 8XT, was experiencing all of the issues listed above and then I found this guide that walks you through the back-up and hard reset process. Haven't had a single issue since. Fix for most bugs and issues with Windows Phone 8.1 Developer Preview | HiTekPals Tech News and Discussion

 

[strikeswp]

I will pretty much always perform a hard reset right after updating to a dev preview from now on. I was pretty frustrated yesterday.

 

[Bitpad]

Hi all, First time posting here, and I'm experiencing the same issues with my Sprint 8XT Crashing and rebooting. I have been posting in another forum ( HTC 8XT keeps rebooting after 8.1 Preview update ) and what its looking like is that when I connect to a WPA secured Wi-Fi connection is when the phone breaks. I connect to an "open" connection and I have no issues with performance and or rebooting. Stability also seems to go up once Wi-Fi is turned off.

Hopefully this may help some folks.
_Adam

 

[Suspekt]

Hi all, First time posting here, and I'm experiencing the same issues with my Sprint 8XT Crashing and rebooting. I have been posting in another forum ( HTC 8XT keeps rebooting after 8.1 Preview update ) and what its looking like is that when I connect to a WPA secured Wi-Fi connection is when the phone breaks. I connect to an "open" connection and I have no issues with performance and or rebooting. Stability also seems to go up once Wi-Fi is turned off.

Hopefully this may help some folks.
_Adam

Thanks for the link. It sounds exactly like what we are all experiencing.

 

[Bitpad]

From the testing I have been doing, it looks like Turning Wi-Fi on to an open connect works OK w/o rebooting. When I connect to a Secured connection ( WPA2 ) is where I run into problems.

I current am wi-fi connected to an open connection and no reboots. when I turned it on to the WPA2(ENT) connection, my phone went into sleep mode and then once waking it back up, the wifi turned itself off and wouldn't turn back on. I then Powered the phone off, waited a few moments, powered back on and then was able to get Wi-Fi working again. After switching back to the open connection, phone performance came back and no lock ups / Reboots have been experienced since then.

 

[dorelse]

Hi all, First time posting here, and I'm experiencing the same issues with my Sprint 8XT Crashing and rebooting. I have been posting in another forum ( HTC 8XT keeps rebooting after 8.1 Preview update ) and what its looking like is that when I connect to a WPA secured Wi-Fi connection is when the phone breaks. I connect to an "open" connection and I have no issues with performance and or rebooting. Stability also seems to go up once Wi-Fi is turned off.

Hopefully this may help some folks.
_Adam

Pretty much the same thing we discovered here, including the Open network working just fine. Interesting...hopefully MS can figure out what's going on fairly quickly.

 

[grizzlyaddams]

Let me just throw this out there that after 4 hard resets, and a night on the dresser, my phone survived all day at work (no wifi) without crashing, and I've now been home for about 5 hours where my phone automatically connected to my WPA2 secured wifi and I've had no reboots or other failures so far.

Perhaps the hard reset combined with the "burn in" time solved the issues. As in, giving the phone time to set up cache, etc. I'll also state that I have only a few additional apps installed such as a banking app, facebook, twitter, and MPATool. I also uninstalled ALL the HTC and Sprint Apps.

I'll keep my fingers crosses and wait until they fix/improve the photo, music, and video apps.

 

[dorelse]

Good for you! I can't get my phone (wifi) to work (at work) as its secured...so I've just been leaving it shut down...turning wifi on only at home.

Glad you got it working.