10-21-2014 07:18 PM
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  1. Suspekt's Avatar
    Since updating to 8.1 yesterday my 8XT has been rebooting randomly. I did multiple hard resets including starting completely from scratch with no apps. Sometimes pressing the power button will not wake the phone up and I have to restart the phone by holding the power button down.

    Several people dismissed another 8XT user's complaints in this thread, but they may have merit.
    http://forums.windowscentral.com/win...e-wp8-1-a.html

    Please only post if you have an 8XT.
    04-15-2014 09:35 AM
  2. dorelse's Avatar
    I have an 8XT, and, I'm sure you saw my post that Weather seems to have caused my instability issues. I've since uninstalled that, and my 8XT has been back to its old self.

    However, this morning, when I went to work, it locked up again. I think we're still plagued by wifi issues. I'm fortunate in that I have 4G around town, so I'm going to turn wifi off for today and see how it does.

    Gotta love how the mods are closing every thread they don't deem worthy. Such heavy handedness ruins the value of these forums.
    04-15-2014 10:09 AM
  3. starsoccer9's Avatar
    hi, Im in the same boat as you. Having lots of problems. Specfically waking my phone up seems to rarely work and it does randomly reboot some times. Besides for that I have had no issues tho.

    I have unistalled weather and disabled wifi. I will let you know what happens.
    04-15-2014 10:10 AM
  4. RickSaysMeh's Avatar
    After turning off WiFi and setting it to turn back on manually, my 8XT hasn't locked up or rebooted itself. It has been about 3 hours now.

    The problem I'm having is that my SD card isn't even acknowledged as being inserted...
    04-15-2014 10:12 AM
  5. Suspekt's Avatar
    I had Weather installed initially, but didn't install it after the last hard reset. I'll try turning wifi off to see if that helps.
    04-15-2014 10:16 AM
  6. Suspekt's Avatar
    The problem I'm having is that my SD card isn't even acknowledged as being inserted...
    I'm not having that problem on my 8XT. It recognizes my class 10 ADATA 32GB card fine and lets me transfer things to it. Sometime after it reboots it says it has to scan the card for errors though.
    04-15-2014 10:18 AM
  7. dorelse's Avatar
    After turning off WiFi and setting it to turn back on manually, my 8XT hasn't locked up or rebooted itself. It has been about 3 hours now.

    The problem I'm having is that my SD card isn't even acknowledged as being inserted...
    Interesting...I've had the phone try to fix 'errors' on the SD card a couple times now...hasn't happened since I let it fix the errors the 2nd time. I'm using a Sandisk 32GB Class 10 card.
    04-15-2014 10:25 AM
  8. dorelse's Avatar
    BTW...my phone did get quite hot when I had the Weather app installed...I've noticed a much cooler phone, and greatly improved battery life since removing it.

    I've also switched off of the HTC Camera app in favor of the new Microsoft delivered one. (Doubt that matters...just an FYI.)
    04-15-2014 10:26 AM
  9. grizzlyaddams's Avatar
    I'm the guy from the other thread. Multiple hard resets later (a few of which resulted in no carrier settings) and my phone does not seem to have restarted itself since I finally decided to go to sleep a few hours ago. I can't say for sure though since I was sleeping and it was definitely rebooting by itself while display was off.

    I still have the wi-fi issue though. And for what it's worth, I never had the Bing Weather app installed. I used HTC app instead, which now doesnt work at all, especially the tile.

    I am going to try the manual Wi-Fi thing because Sprint service in my area is completely atrocious and without Wi-Fi the phone is basically unusable as an internet device.

    As an aside, the primary uses for my phone were the Music and Photo hubs and I am very VERY disappointed with the update in those regards. I honestly could not have cared less about notification center or separate volume controls, take away my beautiful hubs and I don't even want the damn phone any more.

    Edit: Oh, and regarding the SD Card, after the initial 8.1 update, many photos were not recognized but after one of the hard resets it picked them all up. May have been a cache issue. But since I had to do multiple hard resets there was a time when it did NOT recognize the card. It's just a 16gb class 4.
    04-15-2014 10:33 AM
  10. RickSaysMeh's Avatar
    When I initially installed the update the SD card worked fine. It wasn't until I performed a hard reset that it stopped working. The phone just says "not found" in Storage Sense.

    SanDisk microSDXC UHS-1 64 GB. I've tried two microSDXC cards. Same thing. If I remove the formatting or format them as NTFS, the phone recognizes that an SD card has been inserted and offers to format it, but it fails to format the card and says it is not useable. Both cards work perfectly fine in Windows 8.1.

    Edit: I have performed at least 4 hard resets without getting my SD card back how it should be...
    Last edited by RickSaysMeh; 04-15-2014 at 10:46 AM.
    04-15-2014 10:34 AM
  11. Ditronics's Avatar
    Hi guys.

    Extract the SIM card from the device turned off, clean the slot carefully with a peace of paper with alcohol impregned. Then use dry air to dry it (not warm air). Cleaning the SIM card contacts with alcohol is a good idea too, don't forget to dry it.

    Insert the card in the slot (once again be sure it is completly DRY), and check it out!!!

    Good luck.
    04-15-2014 10:43 AM
  12. dorelse's Avatar
    grizzlyaddams - let us know how it goes. since disabling wifi at work this morning, I haven't had 1 lockup or delay since. I can live w/o wifi, but you obviously need it.

    Let's hope Microsoft or (HTC & Sprint) don't take too long to sort all of this out! Its such a nice upgrade.

    I'm assuming you weren't able to get it back to 8.0 then...wonder if Sprint is able to flash it back?
    04-15-2014 10:44 AM
  13. grizzlyaddams's Avatar
    I sent an email to HTC hoping they'd give me the RUU for the device. I doubt it though. Taking it to sprint for a downgrade was also an option I was considering.
    04-15-2014 10:46 AM
  14. Suspekt's Avatar
    Phone feels a lot more responsive since I disabled wifi. No issues waking it up or rebooting for the last 40 minutes.

    Do you guys have wifi sense enabled? I had both wifi sense options turned on. Going to try turning them off and turning wifi back on to see if I get reboots again.
    04-15-2014 10:56 AM
  15. grizzlyaddams's Avatar
    I just noticed they closed my other thread. I honestly think it served as a fair warning because the vast majority of threads/posts regarding the HTC 8XT show that the developer preview is causing serious issues with this specific hardware. Caveat emptor, Cest la vie, etc, I suppose.
    04-15-2014 10:57 AM
  16. dorelse's Avatar
    Turned wifi back on, locked up...so...that appears to be the issue with my phone. Rebooting now and will keep wifi off.

    I wonder if Microsoft is monitoring these threads looking for common issues.
    04-15-2014 11:00 AM
  17. dorelse's Avatar
    I just uninstalled the HTC apps...HTC app doesn't work, so removed, HTC Camera (doesn't tie into Bing Vision) so removed, HTC Burst...same as camera, so removed.

    I figure the fewer questionable apps the better at this point.
    04-15-2014 11:08 AM
  18. grizzlyaddams's Avatar
    Come to think of it, my phone did not crash all night while I was sleeping, but that's because the wifi radio had already crashed and I just said screw it and left it alone. I did not restart the phone until I got to work where there is no wifi available anyway. I have a feeling the reboot issue is not solved.
    04-15-2014 11:08 AM
  19. Suspekt's Avatar
    My phone rebooted 10 minutes after enabling wifi. Going to turn off the wifi button in the notification area and see how long I can go without a reboot. I only have one optional app installed on the phone (Whatsapp), the rest I removed.
    04-15-2014 11:16 AM
  20. dorelse's Avatar
    My phone rebooted 10 minutes after enabling wifi. Going to turn off the wifi button in the notification area and see how long I can go without a reboot. I only have one optional app installed on the phone (Whatsapp), the rest I removed.
    Honestly...I would turn off wifi, then reboot the phone...just in case the wifi code is still hung out there trashing memory internally or something. It obviously is causing us all some problems.

    On the apps, I still have quite a few installed, all running on my memory card.
    04-15-2014 11:19 AM
  21. Ditronics's Avatar
    HI guys,

    There is another way to fix it: extract the SIM card when the phone is in a continuous loop rebooting. The device will boot normally to windows and it will power off automatically, then clean the slot and the SIM card as I explain in my previous post.

    Insert the card and power on the device and it's done. It works for me on two different 8x units.

    Good luck
    04-15-2014 11:25 AM
  22. dorelse's Avatar
    Hey...is anyone using a weather app that a) isn't causing issues and b) is using the new transparent tiles?
    04-15-2014 11:30 AM
  23. Ditronics's Avatar
    HI again.

    There is another way to apparently fix the rebooting issue: extract the SIM card (not slowly but fast) when it is in a loop of reboots. The device will boot normally to windows and then will turn off automatically.

    Then clean the slot and the SIM card as I had explain in my previous post. Insert the SIM card and boot... it's done!!

    I fix two 8x devices doing that.

    Anyway good luck!!!
    04-15-2014 11:31 AM
  24. Suspekt's Avatar
    I don't think the problems the 8XT users are having are related to the SIM card. The phones aren't in a reboot loop, they just reboot randomly.
    04-15-2014 11:41 AM
  25. starsoccer9's Avatar
    Yes, wifi is for sure the issue. I have disabled it and since have not had a problem. I will try to reboot with it off and then reenable it and see what happens.
    04-15-2014 11:52 AM
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