Can't update to WP 8.1 - The update couldn't be downloaded (801882d2)

Michael John Sabido

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Aug 17, 2013
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I have a Nokia Lumia 720 and I can't update to WP 8.1. I have installed the initial update in preparation for the WP 8.1 update; but when I tried to download the WP 8.1 update itself, the download seems to take forever. I reached a maximum of about 16% and then it gives me an error - The update couldn't be downloaded (801882d2). When I retry, sometimes it continues and sometimes it goes back to 0%. This is so frustrating. :unhappy:

I've searched for some solutions and they say it's an issue about the wrong date and time so I changed my phone's date and time but it did not work. I also tried to change the region/country - still didn't work. My phone is also fully charged and the storage space left is about 1.2 GB.

Could this be an internet connectivity issue?
 

ca_guri

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Dec 7, 2013
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I m also facing the same issue and not been able to download the 8.1 update, i almost tries around 30 times and every time i get this same error, every thing is right in my phone (date, country, region, etc etc) but still not able to download, now m fedup of this and decided not to give more tries because it only eats up my data (about 1gb) and nothing happens for me. I have also done so may soft resets but no result, my wifi is also working fine and there is no connectivity problem as i think so... So i leave this update for now i will try it later next month...
 

Michael John Sabido

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Aug 17, 2013
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Okay, I have already confirmed that the error appears if you try to download the WP 8.1 update on an unstable and slow internet connection. I went to our neighbor's house to download the update since they have a reliable Wi-Fi connection and I downloaded the update there. Finally, I'm enjoying WP 8.1 on my 720 and I'm not having issues so far.
 

auwalumar

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Jan 26, 2016
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I have a Nokia Lumia 720 and I can't update to WP 8.1. I have installed the initial update in preparation for the WP 8.1 update; but when I tried to download the WP 8.1 update itself, the download seems to take forever. I reached a maximum of about 16% and then it gives me an error - The update couldn't be downloaded (801882d2). When I retry, sometimes it continues and sometimes it goes back to 0%. This is so frustrating. :unhappy:

I've searched for some solutions and they say it's an issue about the wrong date and time so I changed my phone's date and time but it did not work. I also tried to change the region/country - still didn't work. My phone is also fully charged and the storage space left is about 1.2 GB.

Could this be an internet connectivity issue?
 

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