07-30-2016 10:05 AM
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  1. Twisted14's Avatar
    Trying to take a screenshot (obviously using the new method of power + volume up) doesn't work for me since updating to 8.1. The screen flashes as if it's taking the shot but it immediately displays

    'Couldn't take screenshot' at the very top of the screen. Not in the usual message in a box where you tap okay to get rid of it, just the text appearing and little dots moving across the screen above it and disappearing in 1-2 seconds.

    I can't seem to find anybody who has this issue and I performed a hard reset on my phone this morning but it didn't make a difference.
    Is everybody else able to take screenshots?

    Sent from my Lumia 625 using Tapatalk
    04-17-2014 04:43 AM
  2. KrisJoeEll's Avatar
    Is your memory full? Do you use an SD card? Check it its corrupted.
    04-17-2014 06:03 AM
  3. kingenu's Avatar
    are you taking screenshot on certain apps or your start screen?
    04-17-2014 06:05 AM
  4. Twisted14's Avatar
    I have a 16gb sd card with 12 free at the moment. Card shouldn't be corrupted, how do I go about checking it.

    I'm taking screenshots of anything. Start screen doesn't work, doesn't work on any other apps either.

    Sent from my Lumia 625 using Tapatalk
    04-17-2014 08:24 AM
  5. wuiyang's Avatar
    try to soft reset, might be SD card problem of fast reading/writing, also, what grade of your SD card is? (recommended 6)
    04-17-2014 08:28 AM
  6. Twisted14's Avatar
    Tried soft reset three times in a row, didn't work.

    My SD card is class 10. Even still, screenshots were working just fine before the update.

    I understand that bugs are to be expected in this release, I'm fine with that, I just can't seem to find anybody with the same issue.

    Sent from my Lumia 625 using Tapatalk
    04-17-2014 09:52 AM
  7. Curtieson's Avatar
    Can you take a screen shot to show us where the words are displaying when you get the error?




    I KID! I KID!
    04-17-2014 09:59 AM
  8. KrisJoeEll's Avatar
    Can you take a screen shot to show us where the words are displaying when you get the error?




    I KID! I KID!
    *slow claps*
    04-17-2014 10:20 AM
  9. SlightlyDum's Avatar
    I'm now having the same problem. I own a 1520. My phone free space is 20gb and my Sandisk extreme class 10 has 12gb of free space. I've tried taking a screenshot of the home screen, weather flow app, IE and music app with no luck... Restarted my phone and soft reseted it too with no luck... I've also tried deleting my old screenshot album with no luck. Anyone figure out how to save this.
    04-23-2014 01:45 AM
  10. Guytronic's Avatar
    I'm now having the same problem.
    Try pressing volume+ and the off button at the same time.
    04-23-2014 01:51 AM
  11. SlightlyDum's Avatar
    Try pressing volume+ and the off button at the same time.
    Thanks, I know of the new button combination. When I press the Volume up and power key... in the top left hand corner it says "couldn't take screenshot" where in the past it would say "saving screenshot"
    mohamed dahab likes this.
    04-23-2014 01:57 AM
  12. Guytronic's Avatar
    Hmmm...
    Soft reset time!
    04-23-2014 01:59 AM
  13. Laura Knotek's Avatar
    Thanks, I know of the new button combination. When I press the Volume up and power key... in the top left hand corner it says "couldn't take screenshot" where in the past it would say "saving screenshot"
    What device do you have?
    04-23-2014 01:59 AM
  14. SlightlyDum's Avatar
    What device do you have?
    Please read my first post on this issue above... I have the 1520... I explain as much detail as possible...
    Laura Knotek likes this.
    04-23-2014 02:00 AM
  15. Guytronic's Avatar
    Ah another note.
    Where are your photos saved?
    Phone or card (if you have one installed)?
    04-23-2014 02:04 AM
  16. SlightlyDum's Avatar
    Ah another note.
    Where are your photos saved?
    Phone or card (if you have one installed)?
    Card.
    04-23-2014 02:05 AM
  17. Guytronic's Avatar
    Temporarily try saving to the phone and see what happens.
    Laura Knotek likes this.
    04-23-2014 02:07 AM
  18. SlightlyDum's Avatar
    Temporarily try saving to the phone and see what happens.
    ahhh... it works when saving to the phone... but when i switch back to SD Card "couldn't save screenshot" appear...
    Guess i'll have to save to phone for now until this is fix.
    04-23-2014 02:08 AM
  19. Laura Knotek's Avatar
    ahhh... it works when saving to the phone... but when i switch back to SD Card "couldn't save screenshot" appear...
    Guess i'll have to save to phone for now until this is fix.
    What class is your card?
    Guytronic likes this.
    04-23-2014 02:11 AM
  20. Laura Knotek's Avatar
    Please read my first post on this issue above... I have the 1520... I explain as much detail as possible...
    Sorry, I noticed the OP has a 625, but I didn't notice you mentioned you have a 1520.
    ArthurB and Guytronic like this.
    04-23-2014 02:13 AM
  21. SlightlyDum's Avatar
    What class is your card?
    I have the Sandisk Extreme 64gb Class 10. Screenshots worked before the windows phone 8.1 update so i don't think its the SD card. I have games like Modern Combat, NOVA 3 and other "HD" games installed on it and they run pretty legit. HD Video recording doesn't stutter or anything.
    Laura Knotek likes this.
    04-23-2014 02:14 AM
  22. Laura Knotek's Avatar
    I have the Sandisk Extreme 64gb Class 10. Screenshots worked before the windows phone 8.1 update so i don't think its the SD card. I have games like Modern Combat, NOVA 3 and other "HD" games installed on it and they run pretty legit. HD Video recording doesn't stutter or anything.
    I agree. Class 10 shouldn't be a problem. It sounds like it is a bug. Perhaps it might be worthwhile for you to add it to this thread. Maybe someone will even find a fix.
    Guytronic likes this.
    04-23-2014 02:26 AM
  23. Curtieson's Avatar
    I have the Sandisk Extreme 64gb Class 10. Screenshots worked before the windows phone 8.1 update so i don't think its the SD card. I have games like Modern Combat, NOVA 3 and other "HD" games installed on it and they run pretty legit. HD Video recording doesn't stutter or anything.
    As a temporary work around, can you save the screen shots to your phone then move them to the card?
    I have not messed around with anything like that, not sure if it's possible.
    04-23-2014 02:19 PM
  24. erinkrysta's Avatar
    Having same problem on my Lumia 1520 with 64GB Samsung pro SD card
    T3XAZ_307 likes this.
    04-25-2014 12:03 AM
  25. Guytronic's Avatar
    Having same problem on my Lumia 1520 with 64GB Samsung pro SD card
    Welcome to WPC.
    Have you found a solution yet?
    04-25-2014 12:28 AM
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