1. widdle's Avatar
    I installed 8.1 on my Lumia 1020 and had two wonderful days of success and productivity. Yesterday, my coworker who also installed 8.1 on his 1020, had his phone mysteriously power off and never turn back on. We tried charging it...nothing. One day later, I reach in my pocket to grab my phone and discover I've been hit with the same problem. The phone is totally powered down and I can't get it back on. When I try charging it, it shows no indication that it's receiving any power...it's just a black screen.

    Has anyone experienced this and found a solution or are my coworker and I the only two who have had this happen?
    04-17-2014 05:37 PM
  2. tomcox76's Avatar
    Try a soft reset... I had this happen once with my 920. I thought I had a nice paper weight until I figured out that trick... To do this press Volume down and power button at the same time for about 15 seconds until the phone vibrates.
    04-17-2014 05:41 PM
  3. NitOxYs's Avatar
    Hold your power down for a really long time.. The new version of 8.1 will reset the phone.
    04-17-2014 05:43 PM
  4. widdle's Avatar
    Try a soft reset... I had this happen once with my 920. I thought I had a nice paper weight until I figured out that trick... To do this press Volume down and power button at the same time for about 15 seconds until the phone vibrates.
    It worked! Thank you so much!
    04-17-2014 06:59 PM
  5. MARKjotep's Avatar
    I believe your 1020 was frozen.
    It was on. However the lockscreen wouldnt work and unlock the phone.

    This also happened to my lumia 920 after the update.
    Luckily it worked after soft rest. Hopefully it wont happen again ;)
    04-17-2014 07:05 PM
  6. tomcox76's Avatar
    It worked! Thank you so much!
    04-17-2014 07:46 PM
  7. tomcox76's Avatar
    No problem .these forums are the place to go with issues. I know its saved me many angry fits.
    Last edited by tomcox76; 04-18-2014 at 03:59 PM.
    04-17-2014 07:48 PM
  8. tomcox76's Avatar
    Option
    Last edited by tomcox76; 04-18-2014 at 03:58 PM.
    04-18-2014 03:43 PM
  9. tomcox76's Avatar
    Can
    Last edited by tomcox76; 04-18-2014 at 03:58 PM.
    04-18-2014 03:44 PM
  10. TechAbstract's Avatar
    My phone did the same thing today on WP8.1. Never had that on WP8 before.
    04-21-2014 09:21 PM
  11. thirdday2002's Avatar
    My 920 did the same thing on day one of 8.1. Soft reset fixed it. Day 2 the volume control was "stuck" going up, like I was pressing the up volume key even though I wasn't. The start button was also disabled. Powered down and everything was fine. That night, I decided to go ahead and do a hard reset. Restoring in 8.1 is cake. 6 days later and I haven't had any other issues.
    04-21-2014 09:26 PM

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