1. Jed Alcantara's Avatar
    All my other apps are working fine since upgrading my phone to 8.1. Unfortunately, the only app not working is the xbox video app! can somebody help me pls? i cant find articles with the same problem
    04-25-2014 11:52 PM
  2. Tien Nguyen4's Avatar
    you should hard reset your phone..
    04-26-2014 12:10 AM
  3. Jed Alcantara's Avatar
    Is there any other way? that would imply all my data will be erased.
    04-26-2014 08:25 AM
  4. SSgt Bruskowiz's Avatar
    The videoapp of 8.1 is a real beauty except it don't work. Just have to wait for a update.
    04-26-2014 09:50 AM
  5. Vithichuvan jayakumar's Avatar
    me to have the same problem video app not working closes immediately after open....
    I tried hard rest and it worked fine a day or two and the same problem when I open it, app getting closed immediately :(
    don't want to go for another HARD REST

    please somebody help
    04-26-2014 11:14 AM
  6. stickyshocker's Avatar
    I have the exact same problem, if you pin to the start screen is it darkened out?
    04-26-2014 11:18 AM
  7. Jed Alcantara's Avatar
    yes exactly! so should we wait for an update or contact microsoft about this
    04-26-2014 06:35 PM
  8. SSgt Bruskowiz's Avatar
    yes exactly! so should we wait for an update or contact microsoft about this
    I got a funny feeling that they already know about it ;-)
    But you can Always mail to
    Billgates@HotmaildotCom hahaha
    04-26-2014 07:24 PM
  9. sb12rs034's Avatar
    Exact same problem for me..
    04-28-2014 07:06 AM
  10. ajit920's Avatar
    Same here.. Never played a video in it :(
    04-28-2014 09:28 AM
  11. Eli_A's Avatar
    Hello Everyone,
    This is Eli with Windows Phone Support. We are looking into this issue further, and would like to collect some logs from your device. When you have time, please head over to our chat support team and advise them that you are seeing this specific issue and were asked to provide logs. Our agents will then walk you through our log collection process, and advise you which logs we need to collect.

    Chat Support: https://gethelp.live.com/Pages/MSO.a...P&Locale=en-us

    The agents there will walk you through the process from there.

    Thank you,
    Eli A.
    Windows Phone Support
    04-30-2014 12:49 PM
  12. SSgt Bruskowiz's Avatar
    Hello Everyone,
    This is Eli with Windows Phone Support. We are looking into this issue further, and would like to collect some logs from your device. When you have time, please head over to our chat support team and advise them that you are seeing this specific issue and were asked to provide logs. Our agents will then walk you through our log collection process, and advise you which logs we need to collect.

    Chat Support: https://gethelp.live.com/Pages/MSO.a...P&Locale=en-us

    The agents there will walk you through the process from there.

    Thank you,
    Eli A.
    Windows Phone Support
    well do they have the time........thousends costumers underway hahaha
    04-30-2014 01:30 PM
  13. Shankar chandran S's Avatar
    updated still not working... Please Help
    05-02-2014 02:27 AM
  14. anon5997296's Avatar
    Since I don't own a Xbox Videos.. I only want local videos to show up, any workarounds??
    05-02-2014 04:46 AM
  15. Karthik Sampath's Avatar
    I'm also facing the same problem on video app. we want to wait for the official OTA update.

    My question is in USA some services release official WP 8.1, they also have the same problem in Video app???
    Jed Alcantara likes this.
    05-02-2014 05:31 AM
  16. SSgt Bruskowiz's Avatar
    Since I don't own a Xbox Videos.. I only want local videos to show up, any workarounds??
    I use for local video's the yX player
    Its a sideloadapp found on windowsphonehub so you must have a unlocked phone

    Create a folder on your SD cart
    Name it ( whateveryouwant )
    Put your movies in that folder and rename the extenions to .rm instead of .mp4 or whatever.
    The player cant acces the standart folders like video.
    05-02-2014 06:08 AM
  17. anon5997296's Avatar
    I use for local video's the yX player
    Its a sideloadapp found on windowsphonehub so you must have a unlocked phone

    Create a folder on your SD cart
    Name it ( whateveryouwant )
    Put your movies in that folder and rename the extenions to .rm instead of .mp4 or whatever.
    The player cant acces the standart folders like video.
    Unlocked, it is, my 920..
    05-02-2014 06:29 AM
  18. Vithichuvan jayakumar's Avatar
    This might help users with wp 8.1 video app problem.. I had the same problem.. But I found my own workaround
    Connect your mobile/cell phone to your computer..
    Use the windows explorer and access your windows phone and copy paste your videos to the picture folder and will be able to play videos from photo hub.. It works
    SSgt Bruskowiz likes this.
    05-08-2014 02:06 PM
  19. SSgt Bruskowiz's Avatar
    This might help users with wp 8.1 video app problem.. I had the same problem.. But I found my own workaround
    Connect your mobile/cell phone to your computer..
    Use the windows explorer and access your windows phone and copy paste your videos to the picture folder and will be able to play videos from photo hub.. It works
    Before i overload you with gratitude and many thanks and gruble at your feet i wil give it a try first ;-)

    ..... And....
    It works :)
    Last edited by SSgt Bruskowiz; 05-08-2014 at 04:04 PM.
    05-08-2014 02:46 PM
  20. pvcleave's Avatar
    My video App is not working either, I have pinned the video folder from Aerize Explorer and just select video that way. They play fine and it is actually better than when the video app is working, because I do not need to wade through all the other stuff to find my videos.
    05-08-2014 03:53 PM
  21. Vithichuvan jayakumar's Avatar
    Is the videos app working for anyone after the the recent wp8.1 update
    05-16-2014 01:57 AM
  22. stickyshocker's Avatar
    No still don't work, although I cant even update it as don't have the option
    05-16-2014 02:07 AM
  23. anon5997296's Avatar
    For me works.. With the local videos.
    05-18-2014 03:36 PM

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