As most of everyone who uses Skype on windows phone (using Nokia 521 myself) the recent changes to linking the Microsoft email account with the Skype account has caused numerous complaints from the community with regards to push notifications no longer working. Personally i went through much effort to understand why this issue happened to my own smartphone, how to resolve it, and hopefully share what I've learned with the community here.
Originally i had posted this issue on the Skype community forums, and the basic responses were
to use /showendpoints in chat command to show the currently registered active endpoints that should
receive push notifications, and then to use /remotelogout command to force sign out all other instances.
These commands didn't make any changes to my current issue, and was then asked to use /dumpmsnp
in any chat and then send the results directly to a Skype community mod, which in turn i did,
but with no avail, no notifications. Eventually got into a support chat with a Skype tech person and had them unlink my Hotmail account and then it all became suddenly clear as to why this was happening...
So here we go...
1) you MUST use the same Hotmail account that was used to setup your smartphone with the Skype
windows phone app, when you first login into the Skype app, it even says it's best to use the same account.
My problem was before the Skype/Microsoft linking changes, i was using a different email, so therefore no notifications...
2) you must go to your Skype account page, head to Account settings and at the very top you will see Skype Microsoft account, next to the MS you will either see "Unlink" or nothing next to it, which means no email account is connected. You are only allowed a few attempts to unlink the email account if you need to do so, if you cannot, you must then contact their support for additional help.
As soon as i updated my Hotmail email that was used to setup my smartphone with my Skype windows phone app, the notifications started to work within the hour and life is good, so in ending, i hope this information helps a few out there still struggling with this issue.
Originally i had posted this issue on the Skype community forums, and the basic responses were
to use /showendpoints in chat command to show the currently registered active endpoints that should
receive push notifications, and then to use /remotelogout command to force sign out all other instances.
These commands didn't make any changes to my current issue, and was then asked to use /dumpmsnp
in any chat and then send the results directly to a Skype community mod, which in turn i did,
but with no avail, no notifications. Eventually got into a support chat with a Skype tech person and had them unlink my Hotmail account and then it all became suddenly clear as to why this was happening...
So here we go...
1) you MUST use the same Hotmail account that was used to setup your smartphone with the Skype
windows phone app, when you first login into the Skype app, it even says it's best to use the same account.
My problem was before the Skype/Microsoft linking changes, i was using a different email, so therefore no notifications...
2) you must go to your Skype account page, head to Account settings and at the very top you will see Skype Microsoft account, next to the MS you will either see "Unlink" or nothing next to it, which means no email account is connected. You are only allowed a few attempts to unlink the email account if you need to do so, if you cannot, you must then contact their support for additional help.
As soon as i updated my Hotmail email that was used to setup my smartphone with my Skype windows phone app, the notifications started to work within the hour and life is good, so in ending, i hope this information helps a few out there still struggling with this issue.
Last edited:
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