1. skarthik27's Avatar
    Hi. I have a Lumia 920 and I have updated to Windows Phone 8.1 Developer Preview

    Since the update I have been experiencing a weird issue. When I am using whatsapp or surfing the web on IE, the screen simply times out and displays the glance screen even though the phone is not idle. Is this is just happening to me or has anyone else experienced this issue

    My screen time-out is set at 1 minute.

    Any suggestions are appreciated.
    05-20-2014 02:19 AM
  2. Pete's Avatar
    The time out period starts when your finger last leaves the screen. Are you saying that the screen goes dark while you're actively poking the screen with your finger?
    Laura Knotek likes this.
    05-20-2014 02:25 AM
  3. skarthik27's Avatar
    Yep. While I am actively using whatsapp or any app, the screen dims first in 3-4 seconds and then goes into idle mood in about 10 seconds.
    05-21-2014 12:17 AM
  4. Pete's Avatar
    I'd suggest performing a hard reset and seeing if that resolves the issue.
    05-21-2014 01:59 AM

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