12-16-2017 11:04 PM
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  1. NotSafeForWork's Avatar
    I have a problem with installing/updating apps in WP8.1, it only started recently.

    Some (not all) apps that gets updated gets stuck on the 'installing..' part, then 5 minutes later it finishes, but it is no longer visible in the app list, but I cannot reinstall the app because it is marked "installed" in the store. So I am unable to use it because it seems to be installed but is not visible.

    Some (again, not all) new apps that I download also exhibit the behavior above.

    I have tried to reboot and to soft reset. Yet the apps still do not appear/still not available at the store. Is there a solution for this?
    05-30-2014 11:36 AM
  2. Muessig's Avatar
    What apps are you having this trouble with?
    05-30-2014 11:47 AM
  3. NotSafeForWork's Avatar
    What apps are you having this trouble with?
    So far I have had problems updating MovieJax and Royal Revolt 2, and I couldn't install the Viber app as well.
    05-30-2014 11:50 AM
  4. MrRager22's Avatar
    I have this issue with the Verizon Backup Assistant. I can't find it in my apps list but the store says it's installed. Sucks because I got my phone yesterday and still don't have my contacts!!
    05-30-2014 11:54 AM
  5. NotSafeForWork's Avatar
    I have this issue with the Verizon Backup Assistant. I can't find it in my apps list but the store says it's installed. Sucks because I got my phone yesterday and still don't have my contacts!!
    Frustrating isn't it?

    Anybody else having problems like this? Solutions perhaps?
    05-30-2014 08:14 PM
  6. hacer619's Avatar
    I had this problem with Bing health and fitness. You can find those corrupted apps in store->downloads->history. They will start with "@C:\data\program files". I have tried several ways, but all were unsuccessful. My only guess is that it can be fixed by an app update. Also this appears to be a bug with the OS.
    05-30-2014 08:46 PM
  7. omgitsnick's Avatar
    I had this problem too with Nokia Transfer my data app. Uninstalling it with power tools didn't work, and updating it with a dummy xap (xap with the same product ID) resulted with a catastrophic failure error since the installation path had messed up. So the only way I was forced to do was to do a hard reset.
    05-30-2014 10:30 PM
  8. NotSafeForWork's Avatar
    Is a hard reset really the only solution? I do not want to go through that (again)
    05-31-2014 06:25 AM
  9. XboxOmac's Avatar
    If you have WP8.1, I assume you have Storage Sense. You should be able to uninstall the apps through there.
    05-31-2014 06:35 AM
  10. hacer619's Avatar
    Now that a file manager is released (files), try downloading the app .xap file from windowsphone.com and copy it to your phone. Then try installing it from "files". Let me know if that works.
    05-31-2014 06:36 AM
  11. hacer619's Avatar
    If you have WP8.1, I assume you have Storage Sense. You should be able to uninstall the apps through there.
    The app is corrupted. I don't think it will appear in storage sense. OS won't read it as an app but as a directory. Again this is worth a try. But I highly doubt it will be there.
    05-31-2014 06:55 AM
  12. Harpunit Singh Sagar's Avatar
    No idea about ur problem but may be if you are installing it on sd card, the app doesn't shows up. For eg. The whatsapp didn't install on sd card.. what if u tried installing it on phone.. (just a guess)

    Posted via Windows Phone Central App
    05-31-2014 06:56 AM
  13. NotSafeForWork's Avatar
    The app is corrupted. I don't think it will appear in storage sense. OS won't read it as an app but as a directory. Again this is worth a try. But I highly doubt it will be there.
    Yup, the app is not displayed in storage sense. Infact, that was the first place I looked for it. I'll try doing the .xap process and see if it works, and I'll update you guys with the results here afterwards
    05-31-2014 06:59 AM
  14. NotSafeForWork's Avatar
    No idea about ur problem but may be if you are installing it on sd card, the app doesn't shows up. For eg. The whatsapp didn't install on sd card.. what if u tried installing it on phone.. (just a guess)

    Posted via Windows Phone Central App
    The problem is I cannot reinstall the app again (to try installing in phone memory) because the store marked the app as installed already, but I'll what happens with the .xap thing mentioned earlier
    05-31-2014 07:00 AM
  15. lsmachado's Avatar
    I had that problem a few days back as well. The app would show as being installed in the store, but was not visible in my app list on my phone. When I looked it up on my installed apps,all I could see was "@C:\Data\Programs\{5d1bf712-a". I ended up doing a hard reset, as I couldn't find any other way to fix it.

    Running 8.1 on Lumia 1520 on at&t.
    05-31-2014 07:40 AM
  16. bhavya26's Avatar
    installed foodpanda cant find app in my app list
    05-31-2014 07:45 AM
  17. MrRager22's Avatar
    Found the fix.. just go to settings -> backup assistant.
    05-31-2014 10:47 PM
  18. MrRager22's Avatar
    Also, update Backup Assistant from the app store.
    06-12-2014 06:57 PM
  19. Nash G Krish's Avatar
    I cant find my app that i installed in apps list and it shows that it is installed in the marketplace. couldnt find the backup assistance thing for lumia 1020.. please need help. its annoying. Device: Nokia Lumia 1020. please
    06-28-2014 08:16 AM
  20. Nash G Krish's Avatar
    where can i find the backup assistance for Nokia Lumia 1020???

    Thanks
    06-28-2014 08:20 AM
  21. Nash G Krish's Avatar
    installed foodpanda cant find app in my app list
    Fixed your problem??
    06-28-2014 08:21 AM
  22. travis_valkyrie's Avatar
    I cant find my app that i installed in apps list and it shows that it is installed in the marketplace. couldnt find the backup assistance thing for lumia 1020.. please need help. its annoying. Device: Nokia Lumia 1020. please
    Backup assistant is only for Verizon Wireless customers.
    If the app is not in the app list, nor can be opened with Cortana, you'll have to do a hard reset.
    The missing app cannot be updated or uninstalled via xap managers, but if you're lucky and have an SD card that the app is installed on, then you can manually delete the app folder via file managers by manually typing the folder directory.
    The missing app cannot also be updated via Store, as this will also result in an update failure, so in short:

    "If you're app is installed on the SD card, then you have a solution. Otherwise, do a hard reset."
    Nash G Krish likes this.
    06-28-2014 08:35 AM
  23. Nash G Krish's Avatar
    Backup assistant is only for Verizon Wireless customers.
    If the app is not in the app list, nor can be opened with Cortana, you'll have to do a hard reset.
    The missing app cannot be updated or uninstalled via xap managers, but if you're lucky and have an SD card that the app is installed on, then you can manually delete the app folder via file managers by manually typing the folder directory.
    The missing app cannot also be updated via Store, as this will also result in an update failure, so in short:

    "If you're app is installed on the SD card, then you have a solution. Otherwise, do a hard reset."
    Yeah just rrealised that backup assistance is for Verizon. And is there any other way to uninstall the app without hard resetting the phone cause its annoying for me to get all the stuff back.. Or do i need to wait for the next update for the app? Is that gonna help with the issue??
    06-28-2014 08:42 AM
  24. Andrei Vajea's Avatar
    I have the same problem with Gameloft's Asphalt 8.
    There is a new update but it always fails.
    So no, a new update won't fix the problem. And a hard reset is too drastic for a damn app, right?
    It must be another way
    07-12-2014 09:42 PM
  25. Ed Boland's Avatar
    I have the same problem with Gameloft's Asphalt 8.
    There is a new update but it always fails.
    So no, a new update won't fix the problem. And a hard reset is too drastic for a damn app, right?
    It must be another way
    On a semi-related note regarding Asphalt8; whenever there's an update for Asphalt8 on my Surface 2, I have to uninstall the whole game, and download the new version entirely... instead of just getting the update. Reason? I don't have enough space, to both have the game installed, and download the update lol
    I took it off of my 1020...
    07-12-2014 09:54 PM
61 123

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