1. bellyer's Avatar
    Since last Sunday, every time that I try to open Xbox Music, it either hangs for a long amount of time on the green screen with the headphones and then just switch back to the start screen *or* it opens the app, but then just keeps looking for music and never finds anything and times out and goes back to the home screen. The funny thing was that I was playing music through the app and then I changed from my earbuds and connected to a Bluetooth speaker and then when I went to play the music, it just hung while looking for music on the phone. I have the syncing of my cloud collection turned off, so it is only searching locally on the device.

    I have been a loyal Windows Phone user from the start and have been a subscriber to Xbox Music/Zune from the time the subscriptions started and, while I know we are dealing with a beta app on the developer preview of the OS, I cannot believe what a mess the Xbox Music experience has been for me and my wife. I am on the Lumia 920 and she is on the Lumia 1020. We have both run into this problem over the past few days.

    I can get Cortana to play my music, but that is not an acceptable workaround to having a fully functional (or even partially functional) Xbox Music app. Has anyone had this problem where their music just stopped loading into the Xbox Music app? Anyone know how I might be able to fix it???
    06-26-2014 10:50 AM
  2. Anojan Sivam's Avatar
    Try uninstalling the application, then reinstall it.

    All we know is they are working on fixing issues with the app, I've haven't had an issue since the launch
    but that is only because i listen only in the morning when i use it.
    You can't uninstall Xbox music in DP 8.1
    06-26-2014 11:55 PM
  3. AlastorX50's Avatar
    You can't uninstall Xbox music in DP 8.1

    I stand corrected, they use to have an uninstall item on the menu.
    Last edited by AlastorX50; 06-27-2014 at 12:02 AM. Reason: Stood corrected
    06-26-2014 11:59 PM
  4. hotphil's Avatar
    Hard reset is about the only thing I'd suggest.
    And then use a different music app - Xbox Music is just a complete mess.
    06-27-2014 12:08 AM
  5. AlastorX50's Avatar
    Hard reset is about the only thing I'd suggest.
    And then use a different music app - Xbox Music is just a complete mess.
    Since last Sunday, every time that I try to open Xbox Music, it either hangs for a long amount of time on the green screen with the headphones and then just switch back to the start screen *or* it opens the app, but then just keeps looking for music and never finds anything and times out and goes back to the home screen. The funny thing was that I was playing music through the app and then I changed from my earbuds and connected to a Bluetooth speaker and then when I went to play the music, it just hung while looking for music on the phone. I have the syncing of my cloud collection turned off, so it is only searching locally on the device.

    I have been a loyal Windows Phone user from the start and have been a subscriber to Xbox Music/Zune from the time the subscriptions started and, while I know we are dealing with a beta app on the developer preview of the OS, I cannot believe what a mess the Xbox Music experience has been for me and my wife. I am on the Lumia 920 and she is on the Lumia 1020. We have both run into this problem over the past few days.

    I can get Cortana to play my music, but that is not an acceptable workaround to having a fully functional (or even partially functional) Xbox Music app. Has anyone had this problem where their music just stopped loading into the Xbox Music app? Anyone know how I might be able to fix it???
    Since you have WP8.1 all your apps and settings will be put back on, so you have no worry of doing a hard reset.

    Hope it helps.
    06-27-2014 12:15 AM
  6. bellyer's Avatar
    Hard Reset is what the Windows Phone Support team advised me to do as well. I guess I'll give that a shot. I know that hard resets are much less of a hassle than they used to be, but they are still an annoyance.

    Unfortunately, I'm not really interested in using a different music app, unless anyone knows of any that are fully compatible with Xbox Music subscriptions allowing you to download new songs and manage your content.
    06-27-2014 06:31 AM
  7. RCinFC's Avatar
    Noticed this happening on my 1520. Thought it might have been an issue with my SD card, but I removed it and the same issue happened. Did resetting the phone work?
    07-04-2014 08:49 AM
  8. streifenleopard's Avatar
    Hi I have the same problem. I can see the green screen for minutes and minutes. Nothing happens. Also, Mix Radio is lagging an awful lot. This has not happened with DP initially.
    Other music apps work alright. (Probably Mix Radio and xbox music read the same libraries off the memory which you can tell as they are both able to rudimentary read my playlists and double them. Other music apps cannot read any playlists. See my other posts on this issue.)
    Anyway I wanted to reinstall xbox music and discovered there is no uninstall option in the menu. How can I work around this?
    Hard reset is out of the question as a. I have done a hard reset two weeks ago and b. all that was saved in the back up was contacts, no apps, no preferences. Please help me to uninstall xbox music only!
    07-13-2014 04:57 AM
  9. riteshlive's Avatar
    I updated to latest version and I am facing same problem Xbox music is not opening
    07-13-2014 05:31 AM
  10. streifenleopard's Avatar
    Anyone?
    07-15-2014 10:54 AM
  11. selfxd's Avatar
    Shouldn't there be an update today? Been 2 weeks if I remember correctly...
    07-15-2014 10:57 AM
  12. TechFreak1's Avatar
    It's not been working since 8.0 :p as the app itself is a joke. I put a handful of songs on to my phone for the gym, cycled through fine. I get there and they are no longer there despite the files are still on my phone lol. Same issue I had when I first got my phone (back in 2012), since I have Nokia music as a back up it doesn't bother me that much.

    I get this error "error code 80070003" when trying to play my music.. and after MS has taken over Mixradio (after the unbranding update).. my music no longer plays... hardly surprising
    Last edited by TechFreak1; 07-15-2014 at 12:03 PM.
    07-15-2014 11:43 AM
  13. FLiPKicks's Avatar
    โ€‹I had this problem when updating to 8.1DP. I tried a couple of things.

    1. Set the date to something far in the future (ie year 2164) and see if you could uninstall the music app
    2. Use Cortana to play music. Say "play (some known music on your phone)." Let it play then try opening the app again. I did this a couple of times and it started working.
    07-15-2014 05:08 PM
  14. hotphil's Avatar
    You can't reinstall the app. When mine just hangs at the splash screen, powering off and on again sorts it out. Not really acceptable though.
    07-15-2014 05:31 PM
  15. bish0p34's Avatar
    Has anyone done a hard reset, and gotten a positive result?
    07-15-2014 10:11 PM
  16. hotphil's Avatar
    Nah. I couldn't be bothered with another hard reset. Just a reboot made it go away. And then I gave money to Apple for an iPod - Xbox Music is no more for me.
    07-16-2014 01:16 AM
  17. streifenleopard's Avatar
    Hi, yeah switching off and on again helps but as you said it is not acceptable. Cortana is available in the US only, so not for me. How are things with the ipod, hotphil?
    I sort of gave up on xbox music although this and podcasts were two of my favourite occupations when I still had an Android phone. None of the two is possible now, although at least there is mixradio and DS audio station.
    07-18-2014 04:07 AM
  18. Stephen Vogel's Avatar
    I have also moved on to an iPod now. Xbox music is just too inconsistent for me. My biggest problem is when I buy music on my phone it won't sync back to any of my other devices - PC etc. I have all the correct settings, it just won't happen. It's easier to sync my iTunes to my 925 ffs.
    07-18-2014 04:52 AM
  19. hotphil's Avatar
    So, iPod doesn't create non-functional duplicate playlists for no reason, it syncs, it shows album art, it doesn't click between tracks, when turned in it doesn't try to play non-existent tracks etc.
    Using xbm is like going back 10+ years.
    07-18-2014 05:13 AM
  20. btbam91's Avatar
    No problems here!
    07-18-2014 05:24 AM
  21. the Graywolf's Avatar
    I had the same problem with the player getting stuck on the splash screen. I got tired of trying other apps that just weren't good enough. I set the screen timeout period of the lock screen to 5 minutes and then launched the Xbox music app to see if it would eventually get past the splash screen. It did. After about two minutes. Loaded all of my music well and it's been working great ever since.. Well you know what I mean by great.. Sigh. Lol ๐Ÿ˜
    07-18-2014 05:46 AM
  22. hotphil's Avatar
    I remember playing mp3 tracks from a 16 Mb sd card on a htc canary. It was better than xbm.
    07-18-2014 05:52 AM
  23. T1h1's Avatar
    Did anyone try reinstalling the app via marketplace? Not in the store on your phone but at online market where there is in option to reinstall any app.
    10-08-2014 04:31 AM
  24. hotphil's Avatar
    Reinstalling the same bugs doesn't make them go away
    10-08-2014 04:36 AM
  25. T1h1's Avatar
    Reinstalling the same bugs doesn't make them go away
    OK but did you try it? i had same problems since last weeks update but since todays update everything "works" as it should. Actualy i could not even open XBM and i was just about to try it but luckily i didnt have to.
    10-08-2014 06:50 AM

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