1. Xellsama's Avatar
    GF got a new//replacement Lumia 920, I upgraded it through Dev Preview as I've done plenty of times before to get it to 8.1. The phone is default in US English, US region with US English keyboard, I tried to add another input language (Chinese, Japanese) through Setting>Keyboard>add new keyboard, but once I select the keyboard I want to add, it just shows "prepare to download..." underneath the keyboard name, and stay that way for hours without any change. Needless to say no new keyboard is added.

    I've never encountered this issue before as my phone had different keyboard added while it was 8.0, and so upgrading to 8.1 didn't change anything in terms of input languages. But as I tried to test it out by adding another keyboard to my own phone, it appears that if I choose a keyboard with a file size next to it (like 3MB, 11 MB, etc) the same thing happens.

    Is this a common issue or some kind of rare bug? Is there a fix for this? Thanks everyone for the help!

    PS. already tried turning the phone off and on, and tried soft-reset.
    07-30-2014 03:23 PM
  2. Thomas Ozawa's Avatar
    Its a common problem, I had it, you just need to wait 1~2 days and a notification will pop out and ask you if you want to install the Japanese keyboard.
    Xellsama likes this.
    07-30-2014 03:35 PM
  3. Xellsama's Avatar
    Ah ok, well I guess we just have to be more patient then. Thanks!
    07-30-2014 04:27 PM
  4. Myrkur's Avatar
    I have a similar problem, although in my case it says that 'the text suggestions update for this keyboard didn't download successfully.' Bing isn't very hepful with the matter (I changed language and region, to no avail). Any ideas?
    08-20-2014 01:36 PM
  5. ngatnguong85's Avatar
    Me too. 525.
    08-22-2014 01:19 AM
  6. Aguasdulces's Avatar
    +920. It's very annoying...
    08-22-2014 01:03 PM
  7. epilefnalber's Avatar
    Same here, lumia 920, i just updated to GDR1 a few days ago and last night tried to add Spanish Keyboard text suggestions and got this message saying that the update didn't download succesully
    08-23-2014 11:22 AM
  8. ashram's Avatar
    Its a common problem, I had it, you just need to wait 1~2 days and a notification will pop out and ask you if you want to install the Japanese keyboard.
    been at it for almost a week on my 920 dp1 update 1.... no go
    08-23-2014 11:44 AM
  9. Ljay 263's Avatar
    same here Lumia 620, i updated to update 1 now cant install english USA keyboard
    08-25-2014 04:48 AM
  10. Myrkur's Avatar
    Guys, check for updates, as I got an update today with additional keyboard languages. Everything's fine now.
    08-27-2014 10:39 AM

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