1. Bundalings's Avatar
    Hello friends, I have a Lumia 920 on ATT with WP 8.1 Preview installed, and over the last couple days the Microsoft apps on my phone have simply ceased to function. Its driving me nuts. Ive never had any problems with WP before now, but my phone is becoming unusable.

    I have not noticed any apps not published by Microsoft not working.

    Here are the apps Ive noticed will no longer open at all (when I tap on the icon it does nothing, when I ask Cortana to open them she loads endlessly):
    Calendar
    Bing Weather
    Bing Food+Drink
    Bing Health
    Bing News
    Reading List
    Battery Saver
    Podcasts
    Video
    Games
    Folders
    Skype (just a blue box on the tile, no icon, and I cant uninstall it)

    These are the ones that still work fine:
    Cortana
    Messaging
    Phone
    People
    IE
    Mail
    Store
    Office
    OneDrive
    OneNote
    OfficeLens

    Music opens but is an endless black loading screen. I can play music through Cortana, however, so its still working in the background.

    Photos opens but doesnt load anything from the cloud anymore.

    Ive tried soft resets, making more space on the phone, unpinning and pinning again I have no idea what to do. Has anyone else encountered this? Any idea for a fix?

    I suppose I can go back to WP 8 or factory reset but Id really rather not.
    08-02-2014 12:20 PM
  2. Himanshu Chowdhary's Avatar
    It looks like a software issue. Why not try a hard reset or try to downgrade to windows phone 8.0 via nokia recovery tool. Backup all your important data before doing this.
    08-03-2014 12:19 AM
  3. Bundalings's Avatar
    Thanks for the advice. I was hoping there was some easier fix, but a factory reset worked and lets me do some house cleaning so it's not all bad.
    08-05-2014 09:31 AM

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