09-28-2014 10:09 AM
33 12
tools
  1. Carlos Alberto De la Fuente's Avatar
    Some people are saying here and other forums that when they use NSRT the program shows the Cyan update.

    This is true, I have a 920 from Telcel Mexico running Lumia Black and WP 8.1 Preview for developers with update 1, it shows the latest firmware for my phone wich I believe to be Cyan:

    capture.jpgcapture-2.jpg

    NSU shows the same:

    capture-4.jpg

    I haven't updated myself because I don't know if this causes any problems, can anyone confirm that this actually Works without F-ing up the phone?
    Last edited by Carlos Alberto De la Fuente; 08-25-2014 at 02:15 AM.
    08-25-2014 02:02 AM
  2. Carlos Alberto De la Fuente's Avatar
    Oh Ok thanks for the reply.
    08-25-2014 02:10 AM
  3. bryanibuan's Avatar
    Is doing this will remove all my data on phone?
    sez who likes this.
    08-25-2014 02:27 AM
  4. sez who's Avatar
    i did exactly this last night.

    my 920 had the Cyan available but i was on Developer Preview so i didn't get it.
    i was no longer willing to wait for the fix so i decided to use Nokia Software Recovery Tool to "downgrade".
    it was not the case, as it installed the Cyan version directly, but take into consideration that yes, it wipes the phone if you're using the Software Recovery tool as this is not an "update" tool but a recovery one :)
    08-25-2014 02:32 AM
  5. Carlos Alberto De la Fuente's Avatar
    Yes I can confirm it worked, I just got an error that made me sh*t my pants that said that the software couldn't be installed, but I clicked retry and the unplugged and plugged the phone again and everything worked.

    So yes you can upgrade to Cyan without downgrading if your carrier has rolled out the firmware for your phone.
    Last edited by Carlos Alberto De la Fuente; 08-25-2014 at 03:41 AM.
    sez who and WPmunkey like this.
    08-25-2014 02:52 AM
  6. Carlos Alberto De la Fuente's Avatar
    Yes it will, make a backup first.
    08-25-2014 02:53 AM
  7. Giddora's Avatar
    I don't think this is an upgrade... I think it wipes your phone and just installs the newest software fresh... Which is why it is wiped when it is done...

    This is basically the same as downgrading and upgrading. An update would mean everything is still there.
    sez who, SumairB, theefman and 1 others like this.
    08-25-2014 09:23 AM
  8. TechFreak1's Avatar
    Wouldn't say this is an upgrade as it does not keep the O/S on the phone and just upgrade the firmware, it wipes the phone complete therefore flashing the ROM (in laymen terms, it removes the 8.1 developer preview from your phone and cleans everything out, hence why you need to re-enrol to DP to get Update 1) and installs the latest software version that is commercially available for your device.

    Hence why when you read the articles about getting Cyan onto your phone, it is referred to as "downgrading from the developer preview"

    I am currently awaiting on Game Insight to transfer my progress for Big Business Deluxe to another device before I downgrade to Cyan. Since the back up system in Windows Phone is not as robust as it should be.
    08-25-2014 10:26 AM
  9. GusterBuster's Avatar
    Oh please!!! Let this be Cyan!!! :D


    capture.png

    Edit: Yep. It's Cyan!! :D

    wp_ss_20140826_0002.pngwp_ss_20140826_0001.png
    Last edited by GusterBuster; 08-25-2014 at 12:40 PM.
    sez who likes this.
    08-25-2014 10:35 AM
  10. Ali Assaedi's Avatar
    what will i lose forever even with a backup?
    i know i will lose :
    -pics
    -videos
    -music

    probably app settings and game saves..

    what else?
    08-25-2014 11:08 AM
  11. theefman's Avatar
    I don't think this is an upgrade... I think it wipes your phone and just installs the newest software fresh... Which is why it is wiped when it is done...

    This is basically the same as downgrading and upgrading. An update would mean everything is still there.
    Yes, it seems the concept of an upgrade is being misunderstood here. Whether the Nokia program offers the latest update or not, it still wipes your phone which is the real point of contention with the incomplete backup functionality in WP.
    08-25-2014 12:03 PM
  12. pankaj981's Avatar
    Some people are saying here and other forums that when they use NSRT the program shows the Cyan update.

    This is true, I have a 920 from Telcel Mexico running Lumia Black and WP 8.1 Preview for developers with update 1, it shows the latest firmware for my phone wich I believe to be Cyan:

    Click image for larger version. 

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ID:	78309Click image for larger version. 

Name:	Capture 2.JPG 
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ID:	78310

    NSU shows the same:

    Click image for larger version. 

Name:	Capture 4.JPG 
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Size:	226.0 KB 
ID:	78311

    I haven't updated myself because I don't know if this causes any problems, can anyone confirm that this actually Works without F-ing up the phone?

    Can you check your extras+ info and under more details what's the model number listed? (920.1 or 2 or 3)
    08-25-2014 12:16 PM
  13. pankaj981's Avatar
    Oh please!!! Let this be Cyan!!! :D


    Click image for larger version. 

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ID:	78350
    Yes that's cyan
    08-25-2014 12:17 PM
  14. mark lee8's Avatar
    Yes it is also on my 920 the firmware just on other network but the same as cyan....
    08-25-2014 04:46 PM
  15. TechFreak1's Avatar
    what will i lose forever even with a backup?
    i know i will lose :
    -pics
    -videos
    -music

    probably app settings and game saves..

    what else?
    • Pics - No, move them to a PC using a usb cable or bluetooth
    • Videos - As above
    • Music - As Above, if you purchased any music via subscription service they will be tied to the MS account you used therefore you should be able to retrieve them (providing you use the same MS account to restore)


    Apps, you will lose any app that has been pulled from the store along with game saves from games that do not tie into the OneDrive for Cloudsaves (the same applies to app data).

    I just wish people would stop posting contradictory statements as if they are facts....

    What we need is a one click back up in the form of a application that is installed on your PC or MAC, even then that is not guaranteed to be "fool" proof .
    hs k and tavo83 like this.
    08-25-2014 07:47 PM
  16. Lumia1020Baby's Avatar
    Damn it , I still don't see it for my 1020 (RM877-957 ), can anybody confirm if they got this on a factory unlocked Lumia 1020 ?
    08-25-2014 07:55 PM
  17. Carlos Alberto De la Fuente's Avatar
    Oh well then its a "download and flash new firmware" thing, the point is you don't have to go back to WP 8 again, I'm not that tech savy. From my point of view it's an update or upgrade or whatever ou may call it because you get something better that what you had, whatever suits you, it's just a way to get Cyan without having to wait for MS to release a fix and start the roll out again.

    And if you had a backup you can restore the phone with everything you had, it gives you that option when the phone restarts.
    sez who likes this.
    08-25-2014 10:50 PM
  18. mark lee8's Avatar
    you have use nokia toolkit if you want to get cyan software tho...it takes a while but you loose update 1 thats it enjoy
    08-26-2014 03:41 AM
  19. SumairB's Avatar
    It's like downrading and upgrading, but quicker than actually doing both. I'll try it out, since Cyan is available for my phone.
    08-26-2014 04:40 AM
  20. TechFreak1's Avatar
    Oh well then its a "download and flash new firmware" thing, the point is you don't have to go back to WP 8 again, I'm not that tech savy. From my point of view it's an update or upgrade or whatever ou may call it because you get something better that what you had, whatever suits you, it's just a way to get Cyan without having to wait for MS to release a fix and start the roll out again.

    And if you had a backup you can restore the phone with everything you had, it gives you that option when the phone restarts.
    You may see it that way, however to class this as updating from the developer preview is incredibly misleading as MS has not resumed Cyan for the preview programme. I would suggest brushing up on your terminology :).

    Also you are half correct about the restore, it does not restore everything - this is how it works:
    1) Apps re-install directly from the store so any apps that are pulled from the store and were installed on your phone / SD card prior to a hard reset or in this case prior to reflashing. The pulled apps are not restored as there is nowhere to reinstall from.

    2) Games that do not tie in to OneDrive for cloud saves, you will not get your saved games back for these games. However you will not lose your achievements they are tied to the gamer tag associated with the MS account tied to your phone.

    3) Apps that do not utilise OneDrive to store app data, you will not get this back either

    4) Contacts are linked to the account you saved them under, so if you don't sync the contacts for these accounts - you lose them. However if you have save contacts under the MS account tied to your phone (your main account), you cannot turn off contact sync. The Same applies to everything else apart from email. However any other account you add, you get the option to sync contacts, calendar, email and tasks.

    I hope the above helps alleviate any confusion you may have in how the restore currently works on windows phone.

    If you are on update 1 developer preview:
    1) back up
    2) reflash
    3) re-enroll
    4) update to GDR1 (update 1)
    5) do a hard reset and then restore.
    tavo83 and sez who like this.
    08-26-2014 06:59 AM
  21. pLUSpISTOL's Avatar
    I'm not up to date on this issue.

    Does anyone know if Microsoft are still working on a "fix" for this issue so we can still wait and update later?

    -- Or --

    There is no "fix" coming and so as mentioned we should backup/update/restore manually?

    Thanks!

    EDIT: OK just seen another thread, getting a bit tired of waiting so may just manually do it. Bit annoying there's several friends/family members I might have to help out but that is the little downside of using dev beta software I guess.
    08-26-2014 08:11 AM
  22. TechFreak1's Avatar
    I'm not up to date on this issue.

    Does anyone know if Microsoft are still working on a "fix" for this issue so we can still wait and update later?


    -- Or --

    There is no "fix" coming and so as mentioned we should backup/update/restore manually?

    Thanks!
    There has been no word on the fix to date and MS have not said that they are not issuing a fix, you have the option to wait or downgrade via the Recovery Tool or Nokia Care Suite to the latest version that is available for your phone and then upgrading to Cyan via OTA. However if cyan is available then you wll get cyan via the recovery tool / the care suite.
    pLUSpISTOL likes this.
    08-26-2014 08:16 AM
  23. pLUSpISTOL's Avatar
    There has been no word on the fix to date and MS have not said that they are not issuing a fix, you have the option to wait or downgrade via the Recovery Tool or Nokia Care Suite to the latest version that is available for your phone and then upgrading to Cyan via OTA. However if cyan is available then you wll get cyan via the recovery tool / the care suite.
    That's great thanks. An ETA from Microsoft would really help to be honest.
    08-26-2014 08:18 AM
  24. Fndlumia's Avatar
    Cyan seems to be a major power drainer as my new 930 gets very hot from ANY use and one of my 920s has an average of 2days since update 1 on dp8.1 my other 920 has just recently been updated to cyan and its battery is now woeful compared to Lumia black.... Hopefully my 930 is sorted soon as I do love this phone especially in all black (returned my green one as its color gets old real fast) does anyone else have battery issues with their 930/icon? My black model 930 never had the purple tint on screen issue but the green one did.
    08-26-2014 08:31 AM
  25. Bhagyesh Shukla's Avatar
    I did the same for my Lumia 720. It will show you the latest firmware update available for download like the one you got on the screen, I proceeded and downgrade it to black. And then I checked for Windows phone 8.1 update and cyan from the phone settings manually and updated to the latest.
    If you feel to downgrade your device, go ahead there's no issues at all.
    08-26-2014 11:38 AM
33 12

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